Herb Chambers Honda

"Great team work" Thank you for your honesty and dedication while selling me my new car few weeks ago. The sale person who assisted me was Gerson Ruiz . He is friendly Thank you for your honesty and dedication while selling me my new car few weeks ago. The sale person who assisted me was Gerson Ruiz . He is friendly and patience in the whole process, and explains everything in detail on all the fees and taxes on the agreement. Everyone at Herb Chamber in Boston were very friendly and plesant to work with including the floor manager- Jose Yapul and Victor Olivares. They took their time to make sure the process was smoothly and better experience from start to finish. Keep up the team work in your organization. Well done!! More

Unethical and predatory sales tactics designed to take advantage of uninformed customers, unhelpful salespeople only interested in making the sale without offering any real help and givin designed to take advantage of uninformed customers, unhelpful salespeople only interested in making the sale without offering any real help and giving misleading information, appalling service at their servicing center and no real interest in making their customers happy despite their superficial email they send afterward asking to provide positive reviews online. I bought a car from Herb Chamber Honda in Boston and was left very disappointed. In hindsight I should have left and not come back after my first visit. The two different sales people I worked with both employed aggressive and unethical sales practices trying to take advantage of me multiple times by initially providing overblown fee and car prices. The first fee estimate was 4 times higher than normal and the first quotes for the models I was interested was 60% higher than the normal. The salesperson wasn’t very helpful. He would flat out ignore my requested during the test drive to take the car on the highway and wasn’t able to answer any of my questions about the car. I sticked with them because I was well informed what the price should be so I was able to negotiate the price down, but while asking about financing I was mislead that I have to use their financing instead of using my bank (which now I know was a lie). When I was finally ready to sign, the car color I wanted wasn’t available anymore. I wanted to wait a week or two for the exact color, but the salesperson pressured me into buying the car that evening by saying that I can only get this deal if I get the car today. I though a different color would be fine, but I now I regret it. The next disappointment happened when picking up the car. The car was damaged on the side with a visible dent and a part of the door poorly repainted with a color that didn’t match exactly. This is something I feel like should have been caught by them immediately. It was fair of them to accept the fault and offer a free repair. Repairing the car wasn’t easy though. The first time I dropped it off, it sat at their parking lot the whole week. I called in and was told it was ready for pickup only to find out that it wasn’t touched at all. I had to bring it in the second time, when they finally fixed the damage, but very sloppily, at which point I was tired of dealing with them and just decided it was good enough. The customer service at their servicing center is appalling. I would have to call multiple times to find out the status of my car only to be told they would call back, which they would never do. After multiple calls I would finally get the information I needed. They would ask for feedback and offer full customer satisfaction, but after contacting them the only response I would get is that they really can’t do anything. Working for a retailer who values customer satisfaction and loyalty above everything else I find they strategy puzzling and shortsighted, especially selling something as expensive as cars. In me, they have earned a strong detractor who will never do business with them again. On an positive note, everyone I talked to was respectful and the general manager was very friendly, although completely uninterested in helping. More

Awful customer service I purchased a car from Herb Chambers Honda Boston over a month ago. As part of the sale and the return of my lease I was promised a check for over $7 I purchased a car from Herb Chambers Honda Boston over a month ago. As part of the sale and the return of my lease I was promised a check for over $700. I was told I would receive if by the end of the week. Over a month later and countless calls to different sales managers and my salesman, I’m still sitting here empty handed. I’ve been constantly blown off and assured that the check was on the way only to find nothing in the mail. This has been by far the worst car buying experience of my life and would not recommend Herb Chambers Honda Boston to anyone. More

Might as well bring sleeping gear for an oil change You can book a 10am slot and still wait 4 hours to get a simple oil change. Been here 3x and each time abs been the same. You can book a 10am slot and still wait 4 hours to get a simple oil change. Been here 3x and each time abs been the same. More

3.5 hr wait for an oil change. Very dissapointing. Was told 1.5hr wait for oil change and tire rotation on my new car. Was told they would call me. 2.5 hrs later nothing. I had to c Very dissapointing. Was told 1.5hr wait for oil change and tire rotation on my new car. Was told they would call me. 2.5 hrs later nothing. I had to call an ask...’still in the shop’. Went there and another 15 min wait just for them to bring the car around. So disrespectful of my time. Why not just tell me it’s gonna be three hours so I can plan my day...Car was fine but someone left a random dirty cleaning cloth in my car?!? nobody said ‘I’m sorry for making you wait’ once. More

DAMAGED MY VEHICLE I brought in my new (5 months) car for an oil change. And when i got it back there was damaged to the car and i was completely blown off by Susan Tarq I brought in my new (5 months) car for an oil change. And when i got it back there was damaged to the car and i was completely blown off by Susan Tarquini. My car looks like it was backed into and rubbed of against another car. I've recieved great service until today. A car is a BIG investment and for them to damaged it and Susan the service manager to basically tell me to just walk away is unacceptable. She proceed to say that many of their technicians called out and it was chaotic. That is not my problem. My car got hit while your team was servicing it. The preliminary check form I signed showed my car was fine. I just need this fixed. Unacceptable.... More

Management exercises good faith and vigilant advocacy Susan Tarquini, manager of the service center, advocated for me with Honda regional office when my extended warranty had expired, which was a very goo Susan Tarquini, manager of the service center, advocated for me with Honda regional office when my extended warranty had expired, which was a very good faith gesture. (My Civic had an extended warranty for defective engine block issue: cracks were common in the '06 to '08 models I found out.)Susan was able to get Honda to waive some of the cost, allowing me to keep the car in coldest week of the winter. I am a loyal customer, with sales and regular service, but her advocacy was above and beyond the call. This type of mutual loyalty I have never experienced. Thank you, and I am a customer for life. More

Beware extra charges on lease deals On finalizing a lease we were presented with items that admittedly were mostly in the advertised fine print, one of those was not which is the deliver On finalizing a lease we were presented with items that admittedly were mostly in the advertised fine print, one of those was not which is the delivery fee of approximately $900, this is already listed on the car invoice and shouldn't be added again, my loss hopefully your gain. More

Smooth sailing from start to finish As a first time car buyer, I was pretty anxious about going into dealerships and asking to test drive vehicles that I was interested in. I knew I want As a first time car buyer, I was pretty anxious about going into dealerships and asking to test drive vehicles that I was interested in. I knew I wanted a 2018 Honda Fit EX, so I did my due diligence and chose Herb Chambers as the first place to go. Other members of my family had purchased vehicles from two other Herb Chambers dealerships and had very good things to say about their sales and service departments. I reached out via email and was immediately connected with Fabian Garcia. We scheduled a date and time and when I arrived I was paired with Brian McCaffrey. He asked me some questions about what I was looking for and after some merry mixups with the test drive car, we took a spin in 2018 Fit EX in my preferred color. After we got back, I made it clear to Brian that I was just in for a test drive and would be back later to buy the car. He was very understanding and did not pressure me at all or try to upsell me on a higher trim level that I did not want. When I came back two days later, I had done some research on competitor pricing and had a great e-price from another dealership in town. When I produced the competing offer and asked Brian if he could match it, he did with no haggling or guilt trips. Afterwards he brought me to the financing department where Myles walked me through the options I had. He politely and objectively presented add-ons such as ding and scratch protection as well as an extended warranty. When I said that I was all set with just the car and regular warranty, he moved on and did not pressure me at all. The billing was very straightforward and Myles was happy to explain any part of the contract or invoice that I didn't understand. He was also very patient while I read each section in detail before signing. While the paperwork got a little tedious, Myles made the process very smooth. When I came back in a few days to pick up the car, one of the associates went over every feature in depth with me and answered all of my questions. My plates were transferred and I was on my way with no trouble. Every stage of the buying experience was smooth and no-pressure and I will definitely go back to Herb Chambers for service and the next time that I need a car. More