Herb Chambers Honda

Didn't have parts and didn't complete work I was told I needed new tires but had to return next day as appropriate tire was not available. I was also told when the 2 new rear tires were replac I was told I needed new tires but had to return next day as appropriate tire was not available. I was also told when the 2 new rear tires were replaced, all tires would be rotated meaning new tires will end up in front. But new tires remained on back. Weather was cold and it took forever for my car to be checked in causing me to stay outside waiting in cold for a valet. More

Needed an oil change and a tire repaired with a leak I was very Happy as Always with your service dept! I always have a very good experince when dealing with service dept, Your sevice advisor Terresa Guz I was very Happy as Always with your service dept! I always have a very good experince when dealing with service dept, Your sevice advisor Terresa Guzman( not sure spelling of name is correct)is a Real Asset to Your Service Dept! She deserves a Big raise or Xmas Bonus, or Both! More

great service Great place with great sales reps, big waiting area with 2 TV's and coffee, donuts and food, great mechanics. Love the place! Thank you Nick Surdis! Great place with great sales reps, big waiting area with 2 TV's and coffee, donuts and food, great mechanics. Love the place! Thank you Nick Surdis! More

Excellent experience Years ago, when buying a car, it was a stressful purchase. Although the internet makes the process of making the purchase, Herb Chambers always comes Years ago, when buying a car, it was a stressful purchase. Although the internet makes the process of making the purchase, Herb Chambers always comes in the lowest. This is the second time buying a car, Honda from your company, the first being Dec. 23rd 2013. I enjoyed the easy process so much, that I made may second purchase here. The only "bump" in the road, was trying to find the color, (Modern Steal) with black leather interior that my wife fell in love with, in a four cylinder. Your sales team of the Sales Manager, Mr. Forest Frangiamore, Internet Sales person, Andrew, and Mr. Fabian Garcia, who once I made the purchase, stood out in 17 degree weather to show me all of the features. Also Mr. Lascelles McKenzie, Business Manager and the man I did all the "Legal" paperwork with. I ended up upgrading to the V6 to keep the colors my wife wanted. I already had a Mr. Timothy Broman purchase a vehicle from you Dec. 23rd, 2013 and is currently waiting to see the new 2017 CRV. More

Poor service experience I'm actually very unsatisfied with my recent service primarily because my issue was not resolved. I came into Herb to have a scraping noise in the lef I'm actually very unsatisfied with my recent service primarily because my issue was not resolved. I came into Herb to have a scraping noise in the left-rear wheel-well investigated and ended up leaving with new rear breaks that cost me over $1000 and no fix of the initial problem and sound. I was also told to give my car over $1000 of additional 100k service options for things like fluid flushes and filter changes and felt very uncomfortable with what was being pushed on me. My car is still making the noise and I'm no closer to having it solved. I'm actually not even sure I want to come back to the dealer after everything I've been charged, requested to be charged, and having the service be less than satisfactory. I've been coming to this location for the entirety of my ownership of this vehicle and although I used to leave more or less satisfied with the service I have had a bad taste in my mouth the past few visits, most noticeably on this most recent one. What do you do in these cases? More

Herb chambers Visit 12/12/16 The service rep was very helpful and friendly. My only concern is the fact that costs are getting extremely out of control, especially for a retired The service rep was very helpful and friendly. My only concern is the fact that costs are getting extremely out of control, especially for a retired person on a fixed income. Perhaps you could implement a senior discount program. More

Thank you for my Honda Civic! Thanks so much to the team for making it easy for me to pick a car I liked, for making the entire process seamless and for the quick turnaround so I c Thanks so much to the team for making it easy for me to pick a car I liked, for making the entire process seamless and for the quick turnaround so I could drive it home within a matter of a couple days. Thanks, Aaron and the team that worked with me! I love it :) More

Herb Chambers is great! In a word...Easy! I have leased my third car from Herb Chambers in Boston - The service and sales teams are great! I love my Hondas and getting in fo In a word...Easy! I have leased my third car from Herb Chambers in Boston - The service and sales teams are great! I love my Hondas and getting in for an oil change or inspection is easy and quick. More

Brakes, Noise and Rear Speaker Deck I asked for the right rear brakes to be checked because of a noise sounding like the caliper was sticking. I was told all 4 needed to be done for $12 I asked for the right rear brakes to be checked because of a noise sounding like the caliper was sticking. I was told all 4 needed to be done for $1200. I approved the work. The noise is still there. This is not the first time this has happened. I asked for the rear speaker deck to be fixed from vibrating. I've asked for this to be done twice along with other work. Each time driving away and halfway home the noise is back. I've given up on that repair. More

Great experience made it easy! Victor was very polite and very helpful. He gave me a lot of options and made me feel very comfortable. He gave me enough time to think everything ove Victor was very polite and very helpful. He gave me a lot of options and made me feel very comfortable. He gave me enough time to think everything over. He didn't rush me at all. He was very helpful and I would recommend him. More