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Herb Chambers Honda
Boston, MA
2,711 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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Today:Open today 8:30 AM - 8:00 PM
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 2,711 reviews
October 16, 2017
I just want them to tell me the truth I totally understand that sometimes it is not clear at the outset how long it will take to fix a certain item on a car. What frustrates me about Herb I totally understand that sometimes it is not clear at the outset how long it will take to fix a certain item on a car. What frustrates me about Herb Chambers is that once they get your car and determine that you are not in the waiting room, there is little to no communication about the completion of the work, which can go on and on and on. This is the second time I've had one of these repairs that is not part of regular service. It is also the second time that I was told the repair would take 3 hours, but 5 hours later, I had received no call from the dealership, no progress report, no finish time, nothing. And when I called to reach my 'so-called service representative, " All I got was the service switchboard, no person who had promised me a time or even recognized my name. Both times I have spoken with the service manager; both times I have been told that "they all do the best they can do. " In other words, too bad for you as the customer. If you are inconvenienced for 3 or 4 extra hours, well, too bad. This most recent time, I actually saw the so-called service rep when I had finally decided to just show up and get my car. He actually told me he had called me at the time he was supposed to, but guess what? No record of this on my phone. This is just so unprofessional. I am happy to pay for what I get and I understand that sometimes things take more time. What I do not get is WHY HERB'S CREW CANNOT JUST TELL THE TRUTH TO THE CUSTOMER. I do not think that is too much to ask.I hope NEVER to have to bring my car to them again. More
by Margaret
Employees Worked With
The service manager did not give me her name or her card.
October 09, 2017
Efficient and friendly I drove in from the "burbs" to HC Boston for a specific vehicle - something I had been researching for over a year. Keith handled the transaction well I drove in from the "burbs" to HC Boston for a specific vehicle - something I had been researching for over a year. Keith handled the transaction well and was quite thorough about educating me to the features of the vehicle. As expected, the price discussion was the usual dealer vs customer debate. We all hate it. But Keith was always professional and the deal was fair. In the future, if I returned to this dealership, I would be pleased to work with Keith again. More
by Bill Alstrom
Employees Worked With
William Alstrom, Keith Banks O'Banor
July 20, 2017
Horrible time wasters at this dealership I bought two pre-owned cars here because they were somewhat unique and hard to find. Their no-haggle pricing just means they are overpricing their car I bought two pre-owned cars here because they were somewhat unique and hard to find. Their no-haggle pricing just means they are overpricing their cars. They waste the customer's time at every step of the transaction. The salespeople know very little about their used cars. More
by russellt
Employees Worked With
Keith Banks O'Banor
June 11, 2017
Gerson Ruiz - excellent service! We visited several Honda dealers in the Cambridge and Boston area and found the right fit with Herb Chambers Honda Boston. Our sales consultant, Gerso We visited several Honda dealers in the Cambridge and Boston area and found the right fit with Herb Chambers Honda Boston. Our sales consultant, Gerson Ruiz, made the decision easy. Unlike many other consultants we met along the way, he made us feel comfortable as soon as we met him - he was extremely patient, friendly, and down-to-earth. We never felt like he was trying to juggle our time with another client's; when he was with us, his attention was focused solely on our concerns. After the sale, he continued to be responsive to our calls when it came to filling out insurance paperwork, arranging for delivery, and making sure the registration process was seamless. The finance department was also great in helping us navigate through specific requirements in locking down a recent student discount. We appreciate the dedication of the entire team and hope our future buying experiences will be as good as the one we had recently. More
by Yun Xue
Employees Worked With
Gerson Ruiz
June 06, 2017
New Car Great Service Exception Devotion Keith Banks Obanor is a legend when it comes to selling new carsZ. Remembering him when I was 16 getting my first Honda from Herb Chambers I was impre Keith Banks Obanor is a legend when it comes to selling new carsZ. Remembering him when I was 16 getting my first Honda from Herb Chambers I was impressed to see how's his longevity was still present and he was ready to sell the next car to me. With greatness he was able to sell my car with the right price and give me the nearest and newest 2017 CRV EXL with all the needed state of the art features I need to be safe in my car. Matt his assistant was very through and on his A game. He was great to explain everything during the first time I saw the car and when I came in for the car today, I was with great honor proud happy and overjoyed to get the new car. Mostly Matt, and Keith with the rest of the Herb Chambers company want me to come back with my questions call if I'm concerned, they show to caring the best for the people who get a new car they want you to love it they want you to be safe they care for you. I feel proud to have them in contact I thank Mr. Herb Chambers a really awesome friendly man he's done something special with his busisness. More
by David P
Employees Worked With
Matt,, Keith Banks O'Banor
May 21, 2017
Victor Olivares did an amazing job. I recently purchased a 2017 Honda CR-V EX-L from Herb Chambers Honda with the excellent help of Victor Olivares along with Michael MacDonald. and Hav I recently purchased a 2017 Honda CR-V EX-L from Herb Chambers Honda with the excellent help of Victor Olivares along with Michael MacDonald. and Having come from another dealership that treated me rather poorly, I was especially impressed with Mr. Olivares's professionalism, honesty, perseverance, and helpfulness. It was a true pleasure to do business with Mr. Olivares and the entire staff at Herb Chambers Honda. I highly recommend Mr. Olivares and Herb Chambers Honda. More
by Gordon O
Employees Worked With
Other Employees :
Michael McDonald, Seyed Khadivar, Victor Olivares
April 23, 2017
Great Dealership!! I recently re-leased a vehicle and Victor provided wonderful service. He made sure all my questions were answered and that I was aware of the process. I recently re-leased a vehicle and Victor provided wonderful service. He made sure all my questions were answered and that I was aware of the process. All the staff are very friendly. I love my new car!! Thank you !! More
by Bnibeh
Employees Worked With
Victor Olivares
April 03, 2017
Good Customer Service 👍 My advisor promised to get me in and out and his word was definitely true. I have never been in and out that fast. Best advisor (Fred) and best Saturd My advisor promised to get me in and out and his word was definitely true. I have never been in and out that fast. Best advisor (Fred) and best Saturday ever. Thank you Fred 😃 More
by Tricec13
Employees Worked With
Fred Fox
March 27, 2017
New CRV What a great experience!!! I would highly recommend Herb Chambers to any friends or family looking to purchase a Honda! It was so wonderful to work wi What a great experience!!! I would highly recommend Herb Chambers to any friends or family looking to purchase a Honda! It was so wonderful to work with Dana, Seyed and Kevin! Everyone was so friendly and helpful making the process so easy!! We love our new CRV and couldn't be happier with our experience!! Thank you again More
by Lauryn.Stafford
Employees Worked With
Levi , Dana Dattilo, Seyed Khadivar
March 27, 2017
New lease I had Keith Banks-Obanor helping me choosing my new car. Keith heard my concern and needs and within 45 minutes I had the car I wanted with the price I had Keith Banks-Obanor helping me choosing my new car. Keith heard my concern and needs and within 45 minutes I had the car I wanted with the price I can afford. More
by Tamar Yehoshua
Employees Worked With
Keith Banks O'Banor
