Herb Chambers Honda

I understand the nature of this box, but I think there are better ways to solicit additional information aside from a free response. Having to write in essay forms to evaluate a person will discourage all are better ways to solicit additional information aside from a free response. Having to write in essay forms to evaluate a person will discourage all middle-ground opinions, which research has shown (where only the extremes are captured), resulting in less than fair representation of the polling population. With all of that said: Paul was extremely friends and swift in getting the job done; kept me informed and acted fairly. When I had a bit of an issue where the tired pressure light did not dim after the tire fix, he immediately apologize for the over sight and noted that it was probably just the fact the car had to go over 20 or 25miles an hour. He actually got in the car with me to make sure the light went out. That extra bit really showed his professionalism. I only rate the price a 4 because I don't know how much the actual product costs to make a comparison, but from previous experiences, definitely not too high. More

I was a little frustrated when I originally walked into the service center as I had come to Herb Chambers to have the car problem fixed about a year earlier. Paul did an excellent job talking with me and the service center as I had come to Herb Chambers to have the car problem fixed about a year earlier. Paul did an excellent job talking with me and actually getting an understanding of what the issue was. He asked me some detailed questions about the issue and seemed genuinely involved with me and the problem I was having. Paul promised me that he would make sure the cause of the issue was identified and the problem resolved - and he delivered on that promise. Paul did a great job of making me feel like a valued customer and not just another person through the door. Although I think Paul stands out from most people I've dealt with, I believe Herb Chambers does a great job of making sure all of their employees treat you right and the quality of work performed on your car is second to none. I've always had a good experience there and would definitely recommend the dealership. More

Paul was a pleasure to work with and made sure things went smoothly through the purchase. He even let us go to dinner and called us when it was time to do the paperwork. He follows up with phone calls went smoothly through the purchase. He even let us go to dinner and called us when it was time to do the paperwork. He follows up with phone calls to see how things are going at like the 3 day, one week, one month marks, etc... There was a small hiccup with the car that was fixed in the first week, I just would have like to have heard back from Paul to see how the hiccup went rather than just his standard interval phone calls. All in all I would say Paul was great to work with and I would recommend him to friends and family and would work with him again myself when I need the next car. More

As a first time car buyer I was extremly nervous about the whole process. I looked at herbChambers.com and found a car that i was in love with, BUT I'm also in the process of planning my wedding (in Octob the whole process. I looked at herbChambers.com and found a car that i was in love with, BUT I'm also in the process of planning my wedding (in October) so free time was NOT someting I had alot of. (Certainly not enoughto dedicate to such an important venture as car shopping) Jeana Kelly from the Boston dealership volenteered to drive the car out to me on the South Shore when I mentioned that I was so short on time. She really went the extra mile to make sure my fiance and I were totally satisfied and checked in often to make sure we didnt have any questions. We loved the car and ended up buying it that week! Jeana was so helpful to us through the whole process, she is knowledgable and has a great personality. She made us feel like our car buying experiance really mattered to her and put our minds at ease about the whole process. I have recommended this dealership and Jeana to several of my friends in the area and I am confident that they will receive the same excellent customer service that my fiance and I did. the car was a little more than we initally wanted to pay but well worth the extra money. We couldnt be happier.Thank you Herb and Jeana!! More

My partner and I just had a remarkably easy, stress-free experience buying a great new car with the help of sales associate Aidan Nevin. He was extremely knowledgeable and facilitated all aspects of the pur experience buying a great new car with the help of sales associate Aidan Nevin. He was extremely knowledgeable and facilitated all aspects of the purchase, from test-drive to trade-in to delivery, with strong customer focus yet without the least bit of unwanted pressure. He made the entire process feel relaxed, orderly, and attuned to our needs. He was backed by Jason Bradley's friendly and skillful finance work; Jason was genuinely excited to get us, after further investigation, an even better financing deal than the one he'd originally identified. Sales associate Paul Jackson assisted Aidan with the delivery, seeming just as happy with the sale as if it had been one of his own. Doing business with friendly, helpful, competent people who care about their work to this degree made buying a new car an unexpected pleasure! More

Very easy, hassle free, outstanding experience to agree on car price over the telephone, a first time for me. The in store purchasing experience was equally satisfying as were the last minute trade in arra on car price over the telephone, a first time for me. The in store purchasing experience was equally satisfying as were the last minute trade in arrangments for my old car. They even offered to finalize the paperwork at home, another first. These 2 professionals are highly recommended and I would certaily buy from them and the Boston Herb Chambers Honda dealership again. More

The staff at Herb Chambers Honda were very helpful and willing to work with me. I wanted a very specific vehicle, and they helped me obtain exactly what I wanted. I felt that everyone I dealt with was mor willing to work with me. I wanted a very specific vehicle, and they helped me obtain exactly what I wanted. I felt that everyone I dealt with was more than courteous. It was a very professional yet friendly environment. I am very pleased with the way everything went at this dealership. Rick showed me several Pilots that fit my criteria, and helped me choose the one that was right for my family. Jason agreed without argument to fix all of the reconditioning that I felt was necessary. Lesalles worked to get me financed at terms that I found acceptable. All in all I feel very good about my experience and purchase from Herb Chambers Honda of Boston. More

I worked with Paul Jackson. It was my first time leasing my own car and he was very helpful, polite and friendly. He was able to answer my questions about the special promotions Honda was offering and helpe my own car and he was very helpful, polite and friendly. He was able to answer my questions about the special promotions Honda was offering and helped me try to find the best deal possible for leasing a Hionda. I really appreciated his help and honesty. Being a recent graduate, it was refreshing to go into the dealership and not be pushed to try to buy or lease a car that was not in my budget. More

I was looking for a car, specifically the Honda Odyssey Turing, during Memorial Day weekend. I had been searching around and received a few quotes from different dealers. I presented an offer to buy the Od Turing, during Memorial Day weekend. I had been searching around and received a few quotes from different dealers. I presented an offer to buy the Odyssey to Herb Chambers Honda of Boston with the price and terms that I wanted, which was discussed over the phone. I spoke to a sales manager named Liz. She told me that they will be able to do better than the price quotes that I had. I told her to be 100% sure that she can deliver on what she had said, before I hold off on the other dealer's deal and to make the trip down to Boston the next day to Herb Chambers. I made explicitly clear again, to be 100% sure because I will also have to disrupt my family’s Memorial Day plans so I can come down to the store to buy the car and to potentially lose previous negotiation. She agreed and even called me back a little while later to confirm our appointment. The next morning someone from Herb Chambers called and confirmed my appointment again and that they had the car in stock. I was excited to buy the car I was looking for, at the price that I wanted, and to take advantage of the Memorial Day weekend’s 0.9% financing incentive from Honda. When I arrived at the store, Liz was not available to assist me so they ask another sale rep. I told the sales rep. upfront regarding the deal that I made with Liz, regardless; he still wasted my time by appraising my car for trade-in and went through the features of the Odyssey. Finally another sales manager, I think his name was Dan, came over to tell me that the deal that I made with Liz is no good and that the actually deal they can only offer me was $5,000 over what the price I negotiated with Liz on the phone. Obviously I did not buy the car from them. I was mainly upset that they wasted my time and the 0.9% finance rate is now expired. If these sales managers represent Herb Chambers Honda then Herb Chambers Honda practices unethical “bait and switch” sales tactic to entice customers into the store with no intention to sell its product at or near pre-determined deals discussed. More

Herb Chambers Honda is excellent! I called the dealership first thing this morning to tell them that my transmission failed in my 2002 Honda Civic over the weekend and to ask them if I could speak dealership first thing this morning to tell them that my transmission failed in my 2002 Honda Civic over the weekend and to ask them if I could speak to an experienced salesperson about a possible trade. Within an hour, I was put into contact with Keith Banks-Obanor (a 12 year veteran of Herb Chambers Honda) who was extremely friendly, knowledgeable, and helped me to understand all of my options. I never once felt like I wasn't getting a fair deal. Within 4-5 hours, I was able to get all of the paperwork settled, the trade-in towed to the dealership, a ride to and from my house to pick up the title, AND leave the lot with my new 2011 Cr-V EX. In my mind, this transaction went as quickly as possible, which is exactly what I wanted! More