Herb Chambers Honda

I called first thing in the morning to ask if they had what I wanted in stock. I was looking for a used automatic transmission Civic Sedan EX in black, silver or blue. The guy called me back about 30 minu what I wanted in stock. I was looking for a used automatic transmission Civic Sedan EX in black, silver or blue. The guy called me back about 30 minutes later and said they had a few. I went up there 5 hours later. My first impression of the place was that it was so small! By their website, advertisments of being the BIGGEST Honda Dealership in New Englad.. Wow. There are 3 Honda Dealerships in RI much bigger than that place. They were stuffed between Herb Saturn and another make on the other side. The place was tiny! As I pulled in, I noticed Tom the salesman hanging out in front of the door smoking a cigerette. Eww. I drove past him ignoring him while I went to go circle the tiny parking lot looking for the used lot. There was only about 4 in the front so I went to go check in back. Nope, those were all new. The tiny parking lot was making me dizzy and Tom went through all the trouble of crossing the street to make sure he was on the driver's side so he could attempt to sell me a car. I open the window and he drops his ciggerte, blows out a huge nasty cloud of smoke and asks if he could help me. I told him I called and talked to Mike and he said there was an automatic EX but I didn't see it. Tom takes a look around the parking lot and said he knows his inventory and there was one. He didn't see it so he then does this weird head tilt and eye thing and says "I see you in an Accord!" I replied with "What are you psychic?". He laughed it off and was about to tell me how awesome an Accord was. The Accord is the best car Honda makes and something about it's cylenders. I cut him off and told him I knew what I wanted and that was the Civic. He then argues with me that I haven't even looked at it and suggested test driving. I said again that I knew what I wanted, I've done my research and this isn't the first time I've been to a Honda Dealership. He gave up and then says he's going to go inside to ask if anyone knew where the car was because it could be being serviced or on a testdrive. He goes in and gets a print out from their website with a Honda LX on it. I told him again that I wanted the EX, he tells me that the only difference is the Moonroof and I don't need one in the winter anyway. Wow. Just wow. Then he spent about 15 minutes trying to find it!! Nobody knew where that car was! They just knew that it wasn't sold!!! LOL. He even checked out the Saturn parking lot to see if it got misplaced. LOL. "Mike" couldn't be found either, he was paged twice but seemed to had drop off the face of the earth. I seriously couldn't believe any of this was happening. It was hilarious and annoying at the same time. Just unbelievable. Yes, I don't need a moonroof and I look good in an Accord because that's the only freaking used cars they had! Tom was polite and friendly otherwise. Just dumb. He just needs to lose the ciggs and lose the lame sales pitch lines. "I see you in.." HAHA. No way will I ever be back to that dealership and I will tell others to stay away from it. All that trouble to find a car, I can't imagine the horrors of actually buying a car from them. Interesting note: This happened last week and the mysteriously disapearing LX is still listed on their website. They dropped the price down too, probably because of the high mileage. More

I bought my 2003 Accord EX V6 new from this dealership and had a good experience. I never went back there for service or complaints - I would probably be speaking differently now if I had - but at least t and had a good experience. I never went back there for service or complaints - I would probably be speaking differently now if I had - but at least the purchasing process went well. I saw the car on their web site at 3pm on a Friday and was driving it home at 7pm the same day. The price was competitive and I did not have to go through the 'let me ask my manager if I can go that low' xx. After almost 2 years and 30000 miles on it, we have not had even the most minor issue with the car (let me knock on wood here). More

wanted 2002 acura rsx, they DID give me free spoiler, but my complaint is they would say they would call me back for stuff and they didn't, i had to keep callind them. plus after i paid cash for the car, i s my complaint is they would say they would call me back for stuff and they didn't, i had to keep callind them. plus after i paid cash for the car, i saw on internet they were asking $333 less than they quoted me on phone, and had to issue me a check. They did not go over the car properly, or they would've removed some paper and junk from glovebox from previous owner, and told me to get it registered befor they brought it to me, not realizing i had to have to title first. Dealer seemed rude at times, and NOT like the dealers i dealt with previously, who bend over backwards to please the buyer, it's too bad they had the color I wanted, or i definetly would've told them to stick it! More

Buyers Beware. I bought a 1999 Honda Accord DX with Buyers Beware.<br><br>I bought a 1999 Honda Accord DX with 52,000 miles for $9,999 from the dealership in April 2003. After driving for 2 to 3 months Buyers Beware.<br><br>I bought a 1999 Honda Accord DX with 52,000 miles for $9,999 from the dealership in April 2003. After driving for 2 to 3 months, I noticed the oil light went on and promptly checked its level. It was almost dry. I could not believe a Certified Pre-Owned 1999 Honda Accord with 52,000 miles that I bought at a respectable Honda dealership would be losing that much oil so quickly. I then made the mistake of not immediately contacting the dealership and decided to watch the oil level. After ascertaining the car definitively lost oil, I brought the car in to be examined. It was now after the 90 Day Warranty period for used cars. At the dealership I was told it was normal for a car to consume 1 quart of oil per 1000miles and I should engage in an oil consumption test...which I did. Now it is November. During the 3000 miles, the car consumed 5 quarts of oil. That is approximately 1.7 quarts of oil per 1000 miles. <br>Before telling them I wanted them to take on the responsiblity of paying for the repairs of the car I had asked them to determine the source of the oil leak. They found low compression and fouled spark plugs in two of the cylinders. How this car ever passed inspection or the Honda Certification process is beyond me. After I demanded some sort of retribution, diagnosing the engine problems suddenly appeared much more difficult. The most experienced mechanic examined the car for a day and decided the compression values were okay and I should return after 1000 miles. The Service Manager would make claims such as...600 miles per quart of oil was normal...or ...let's put a PCV valve and new spark plugs and see what happens. <br><br>In my final interactions with the dealership, the best offer they were willing to make is to me $5000 for the car as a trade-in (which I had just bought from them the previous April for $10,000) and sell me $13,000 Honda Accord for $11,000, the kind of deal anybody on the street with some savvy might earn. Basically I got screwed out of at least $3000 of money and they demonstrated really had no intention of rectifying any mistake they might have possibly made. More