Herb Chambers Honda - Service Center

Great communication, accommodating staff, easy process. Got a flat tire, Victor was able to get me a quick appointment on a busy weekend and they kept to their timeline. Got a flat tire, Victor was able to get me a quick appointment on a busy weekend and they kept to their timeline. More

Excellent customer service. Great selection and a very friendly staff. friendly staff. More

Took my 2017 Civic with 8,500 miles into the Boston Honda thinking my AC issue was Condenser which had an extended warrantee due to defaults. I took it on a Tuesday. Decided to wait for the repair of the AC thinking my AC issue was Condenser which had an extended warrantee due to defaults. I took it on a Tuesday. Decided to wait for the repair of the AC.Two hours later I was escorted into the Repair Manager’s Office and told it was my Compressor.She said replacement would cost $1600 but would use her limited prestige to lower the price.The Compressor had to be shipped from California. I was told it would be 24-48 hours before it would arrive. Late Thursday after numerous calls I was told it had arrived. I took the car in at 7 am on the Friday morning. Again numerous calls to the so-called Advisor Victor who was always too busy to talk to me his Assistant Nelson told me it would be ready at 4:30. Headed over there and didn’t get my car back until 6:30 pm. Almost 12 hours after I brought it in and was told it would be a five hour job. I was sent an email from Honda asking for a Survey of my experience. I filled it out truthfully. The next day the Repair Dept head Susan called me blasting me for giving a low review. She was so aggressive I had to shout over her to be heard. I told her my terrible experience with the Advisor and time it took to make the repair. Finally I had to hang up on her screaming and wrote a letter to Herb Chambers Headquarters. I will adjust this evaluation based upon the response I get from the Headquarters. However, I did tell them I would trade my car asap to a Toyota from another Dealer. I would never want to be subjected to the abuse I received from the Morrisey Blvd Dealership. I don’t recommend anyone to buy from Chambers Honda Boston Dealership. More

The advisor was very helpful with everything.. He was also very pleasant. He give me good advise on taking care of my car and when I should bring it to the dealership. also very pleasant. He give me good advise on taking care of my car and when I should bring it to the dealership. More

Sean was helpful and attentive. He explained the issues related to the service and let me know if the options available. He provided the Lyft service to and from my home due to the additional time needed a related to the service and let me know if the options available. He provided the Lyft service to and from my home due to the additional time needed and it was appreciated. Thank You More

Prompt and polite service. Robert was attentive and explained the solution to the problem. I also very much liked the check in process with the valet. explained the solution to the problem. I also very much liked the check in process with the valet. More

My experience since buying of car has been awesome. I'm happy I bought my car there. It was so easy with Jose help. Dj has been my advisor multiple times and he is awesome. He always takes care of all my n happy I bought my car there. It was so easy with Jose help. Dj has been my advisor multiple times and he is awesome. He always takes care of all my needs and never disappoints me. He is verbal attentive and keeps me calm. He rocks. Everyone I've encountered there are so cool. More

Robert Hall is the best and a professional Honda Service Advisor. He is amazing and makes the process really smooth. He always goes above and beyond for his customers and tries to help as much as possible. Advisor. He is amazing and makes the process really smooth. He always goes above and beyond for his customers and tries to help as much as possible. Great service! I highly recommend Robert at this dealership ( Herb Chamber Honda in Boston) More

Dahl from service was an amazing help since I got to the dealership. He also kept me updated on my vehicle, told me other things that my car needed dealership. He also kept me updated on my vehicle, told me other things that my car needed More

Nelson in the service department was excellent. He was courteous friendly and explained everything in details. He has great customer service courteous friendly and explained everything in details. He has great customer service More