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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,326 Reviews

1,326 Reviews of Herb Chambers Honda - Service Center

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February 25, 2024

Brought a car to get service at the location, The Service advisor was Sean DeSilva, He provided great customer service and was very friendly. He taught me a few things about the car and when it's the perfect More

by Richie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Feb 26, 2024 -

Herb Chambers Honda responded

Hi Richie, we're great to know that Sean provided you with such excellent service at Herb Chambers Honda In Boston. We look forward to seeing you next time for your vehicle needs! Safe travels!

February 25, 2024

Robert Hall is one of the best employee Herb Chambers Honda Boston has he goes above and beyond on all his customers. Very knowledgeable about his performance and very helpful. More

by Vidsan63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Castanella
Feb 26, 2024 -

Herb Chambers Honda responded

Hi Vidsan! It's great to know that Robert was able to provide you with such a positive experience at Herb Chambers Honda in Boston. We appreciate your kind words and look forward to assisting you again in the future!

February 24, 2024

Sean DeSilva took the time to listen to my description of the problem. He also patiently explained what was going on with my car and gave advice on what to look out for in the future. He was VERY detailed, w More

by aroberto06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Feb 26, 2024 -

Herb Chambers Honda responded

Hi, A Roberto! We're glad to know that Sean was able to help you understand the issue with your car and provide useful advice for future reference. Our team at Herb Chambers Honda In Boston always aims to give detailed explanations so our customers can make informed decisions. Thanks for sharing this positive feedback!

February 24, 2024

Honda Boston is The Best Hands Down. Out of all other locations and I’ve been to them all. It’s Just Facts , Not Hate More

by Jinx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Herb Chambers Honda responded

Hi Jinx! We're glad to know that you consider Herb Chambers Honda in Boston as the best! We appreciate your support and look forward to continuing our service for you. Thanks for sharing your experience with us!

February 23, 2024

They never called you back to let u know anything and they will leave u clueless and take long to respond. This will be my last time ever financing a car with them. More

by Fnano041
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susan Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Herb Chambers Honda responded

Thank you for the review. I'm disappointed to hear you're not satisfied with the service provided by our team and will make sure we address this feedback internally. If there are any outstanding concerns that we can address for you, please feel free to contact me directly at your earliest convenience. Respectfully, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

February 22, 2024

Did a very good job, Really paid attention to detail and kept me informed about the steps involved for the required work More

by Stefanokeel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean DeSilva
Feb 23, 2024 -

Herb Chambers Honda responded

We're glad to know you appreciated the attention to detail from our team at Herb Chambers Honda In Boston. Keeping customers informed is a priority for us! Thanks for your feedback.

February 21, 2024

Sear was very helpful. He got me in and out quickly. I appreciated his efficiency and careful, supportive work. I've always had a positive experience with all the staff More

by bsvalentine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Feb 21, 2024 -

Herb Chambers Honda responded

We're glad to know that Sear and our team at Herb Chambers Honda In Boston were able to provide you with a quick and efficient service. We appreciate your positive feedback! Drive safely!

February 21, 2024

Easy oil change - Tony was friendly and gave an accurate estimate of how long it would take. More

by dalt492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
King Man
Feb 22, 2024 -

Herb Chambers Honda responded

We appreciate you leaving Tony and the team five stars! We hope to see you again for your next oil change! Thank you! - Herb Chambers Honda In Boston

February 21, 2024

Excellent customer service Thanks Sean for all your help with all my questions Definitely a professional and kind More

by Junebug6653@yahoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Feb 21, 2024 -

Junebug6653@yahoo responded

Great service Thanks Sean for all your help in answering my questions Professional and very kind

Feb 22, 2024 -

Herb Chambers Honda responded

We appreciate you leaving us five stars! We hope to see you again for your next appointment. Thank you! - Herb Chambers Honda In Boston

February 20, 2024

Sean was an incredible service advisor for my vehicle. He made sure that I was fully aware of the work that my car needed and show full transparency. More

by ocabrera1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Feb 20, 2024 -

Herb Chambers Honda responded

We're glad to know that Sean was able to provide you with the excellent experience and strive for at Herb Chambers Honda In Boston. We look forward to serving you again! Have a great ride!

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