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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,323 Reviews

1,323 Reviews of Herb Chambers Honda - Service Center

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April 27, 2025

This is my last time going to Herb Chambers. Second time in to get the same work done. Took a day longer than estimated. Waited on hold for nearly 30 minutes to get brushed off by the service re More

by fhch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Herb Chambers Honda responded

I'm sorry to hear about your experience with the service delays and communication issues. We strive for efficiency and attentive customer care, so it's disappointing to learn we fell short. Please reach out directly if you'd like us to address this further or assist. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

April 26, 2025

Was there for service. Very professional staff, gave clear explanation of service to be performed and expected costs. Waited for car; reasonable time for service and comfor More

by ptrombly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norlin
Apr 28, 2025 -

Herb Chambers Honda responded

Hi Trombly! Thank you for sharing your experience with us at Herb Chambers Honda In Boston! We're glad to hear our team provided clear communication and a comfortable waiting area during your visit. We appreciate the feedback and look forward to serving you again in the future!

April 26, 2025

It is trustful and helpful service center. We have been with this dealer service since 2010. More

by akyan4365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Herb Chambers Honda responded

Hi Akyan! Thank you for leaving us this five-star review and for your kind words about our service team at Herb Chambers Honda In Boston! We'll see you next time!

April 24, 2025

Herb Chambers Honda Boston service is excellent. Nice staff and clean area. Sean DeSilva is friendly and professional. He offered me a ride to and from home, but I wanted to stay in the waiting area More

by PhuHo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Apr 24, 2025 -

Herb Chambers Honda responded

Thank you for recommending Herb Chambers Honda In Boston! We're delighted to hear that Sean and our team provided excellent service and a comfortable experience. Enjoy the car wash coupon, and we look forward to serving you again in the future!

April 23, 2025

The service was prompt, courteous, and efficient. They had to order a part, so kept my car overnight, but offered me a ride to and from home. The car was ready before the estimated time, and they gav More

by uclibrary1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Apr 23, 2025 -

Herb Chambers Honda responded

We're delighted to hear about your positive experience with the team at Herb Chambers Honda in Boston! It's great that they provided prompt service and went above and beyond by offering a ride and a coupon for a free car wash. We appreciate your feedback, and we look forward to serving you again in the future!

April 22, 2025

Didn't have to wait long for an appointment and was treated we with courtesy and professionalism by all. More

by pmed0512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean dasilva
Apr 23, 2025 -

Herb Chambers Honda responded

We're delighted to hear that your experience at Herb Chambers Honda In Boston was both prompt and professional. Thank you for sharing this positive feedback!

April 19, 2025

The Herb Chambers Honda service is by far the best Honda service center in the greater Boston area. They took me in right away and had all the work done in a timely manner. They also exceeded my expectation More

by Sherrad Abdool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Herb Chambers Honda responded

Hi Sherrad! We're delighted to hear that Robert and the team at Herb Chambers Honda In Boston provided you with top-notch service. Thank you for sharing your experience!

April 17, 2025

I used this dealership for a recall on my Honda. Nice people and everything went very smoothly More

by Very busy woman
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Apr 18, 2025 -

Herb Chambers Honda responded

We're happy to hear your experience here at Herb Chambers Honda In Boston was a smooth one! Thanks for sharing this review and please don't hesitate to reach out if we can be of service again in the future!

April 16, 2025

My Service Advisor, Sean DeSilva, provided excellent service! As a first-time car owner, I went in for service not knowing what to expect or how much it would cost me. Thanks to his clear explanations a More

by Emma Miner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Apr 16, 2025 -

Herb Chambers Honda responded

Emma, we're delighted to hear that Sean provided such excellent service and made your visit at Herb Chambers Honda In Boston a positive experience. It's great knowing you feel more confident about your car now! We look forward to seeing you again for future services.

April 12, 2025

Ridiculous long wait time to get an oil change. 1hr and 45 minutes. And they tell you that when you have signed all the paperwork 😂 More

by Mateo Latolli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susan Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Herb Chambers Honda responded

Mateo, it's disappointing to hear about the long wait time you experienced during your oil change. We strive to provide efficient service and regret any inconvenience caused. Please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com