Herb Chambers Honda - Service Center

Herb Chambers Honda in Dorchester provides great service while keeping cost as affordable as possible. Nelson Castillo is an excellent service writer who even researched an expensive repair for us to cover while keeping cost as affordable as possible. Nelson Castillo is an excellent service writer who even researched an expensive repair for us to cover it under warranty. Highly recommend. More

This is my second car from this dealership and I have also received service here as well. Every time I come in for service, there is a new service advisor with an attitude. In September, it was Nelson C. also received service here as well. Every time I come in for service, there is a new service advisor with an attitude. In September, it was Nelson C. In January, it was Katherine N. I wonder if this dealer is making sure the advisors are actually being trained about customer service. I have over 10 years of customer facing roles and am absolutely disgusted with the service advisors at this location. When I walked in, she asked if I was there for sales and I said no. She then asked about service and said she would be with me shortly. No greeting, no sense of humanity, no personality, just straight to the mashed potatoes and gravy. After, she asked me if I was waiting which I always do. She explained the service would take longer than usual and almost disagreed with my decision. Once I walked away, Katherine called me to say she needed me to sign paperwork. She could of easily said that before. Katherine was unpleasant and did not make me feel the customer service I received prior . After I waited nearly 3 hours for a B1 service, she had someone else “go over” the summary of the service. I never spoke to her again. I couldn’t believe how much more I had to pay for service I have had before but there was no accommodation or communication about the hike of prices. I hope a supervisor reads this and can reach out to make this right. After this lease, I will not be returning to this dealership. I am writing this because of course Katherine made sure I did not receive a survey. I have been a Herb Chambers Honda customer since 2019 and always receive a survey about service. More

This dealership is active and although there is a wait I am provided satisfactory service. am provided satisfactory service. More

Went to get my recall done. Was greeted at the front door. Drop off car and was greeted by Tony. Checked-in my car was told about an hour. Tony kept me updated. At one point he Was greeted at the front door. Drop off car and was greeted by Tony. Checked-in my car was told about an hour. Tony kept me updated. At one point he said may take longer and asked if I need a ride somewhere. I decided to stay and wait at the waiting area. Car was done just a little bit over the promised time. Everything went well as promised. Also provided a list of possible services for later. Will recommend this to anyone. More

I needed an emergency service and the service department scheduled me immediately. The technician spent a long time in diagnosing my issue and was sensitive to getting it right before money was committed. C scheduled me immediately. The technician spent a long time in diagnosing my issue and was sensitive to getting it right before money was committed. Communication was strong. More

I brought my car in for service and luckily got to work with Sean again. He’s very professional and detail oriented and went the extra mile to try resolve a recurring issue wit my tire pressure. with Sean again. He’s very professional and detail oriented and went the extra mile to try resolve a recurring issue wit my tire pressure. More

Received excellent service from Sean. He always makes sure my car is great shape! Always recommend him! He always makes sure my car is great shape! Always recommend him! More

Sean was nice and straight forward about the service I was going to receive. Great customer service was going to receive. Great customer service More

Victor, Herb Chambers representative was personable, professional & serviced my vehicle without delay during my visit professional & serviced my vehicle without delay during my visit More

Great service! I had an appointment and they took care of me right away. I waited during the car service and they got my car back to me in the time they said they w I had an appointment and they took care of me right away. I waited during the car service and they got my car back to me in the time they said they would. Felt the personal service. More