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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,345 Reviews

1,345 Reviews of Herb Chambers Honda - Service Center

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January 05, 2024

The staff was extremely helpful, polite and attentive. I have always found them to be very professional and polite More

by jamesryanadr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Herb Chambers Honda responded

James, we're glad to know our team at Herb Chambers Honda In Boston was able to provide you with the attentive and professional service you deserve. Thanks for sharing your experience!

January 04, 2024

They give you a clear understanding of the work that needs to be done, and the work is done well More

by Joplin14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Desilva
Jan 04, 2024 -

Herb Chambers Honda responded

Hey Joplin! We appreciate your positive feedback and hope to serve you again in the future. Safe travels!- The Herb Chambers Honda In Boston Team

December 28, 2023

Sean DeSilva is very professional and friendly. He made my visit to the Hoda service center very enjoyable and relaxing. Mr. DeSilva explained everything that I needed to know in a very professio More

by guguus1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Jan 02, 2024 -

Herb Chambers Honda responded

Hi Guguus! We're glad to know that Sean made your visit enjoyable and informative at Herb Chambers Honda In Boston. We appreciate the feedback!

December 24, 2023

Outstanding customer service from Robert Hall. He goes above & beyond to explain details to this 80 year old More

by Nora Sullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Herb Chambers Honda responded

Hey Nora, thank you for the 5-star rating! We're delighted to know that Robert provided you with outstanding service at Herb Chambers Honda In Boston. We always aim for our customers to leave feeling well-informed and taken care of!

December 22, 2023

Sean DeSilva was incredibly friendly, knowledgeable and professionals. He went through the process of maintenance step by step, with a detail explanation. I Would recommend Herb Chambers Honda to anyone, v More

by bderaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Dec 22, 2023 -

Herb Chambers Honda responded

We're glad to know that Sean's friendly and knowledgeable service made your experience at Herb Chambers Honda in Boston a pleasant one. Thanks for recommending us, we appreciate it!

December 19, 2023

The dealership team was super professional and supportive with me. Katherine Nguyen did her best to make me understand all the problems with my car and how I should be dealing with my insurance. This support More

by mau_tavares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine Nguyen (5 stars)
Dec 20, 2023 -

Herb Chambers Honda responded

Thank you for the kind review! It's great to hear that Katherine & the team were able to assist you effectively. We understand how important it is for everyone to feel confident and informed about their vehicle's needs. Please don't hesitate to reach out if we can be of service again in the future! - Herb Chambers Honda In Boston

December 18, 2023

Wonderful, professional and fast. I will recommend him to my family and friends. Very good experience. More

by Karidja Kone Epse Gadie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Herb Chambers Honda responded

Karidja, we're delighted to know you had a wonderful and efficient experience at Herb Chambers Honda In Boston! Your recommendation means the world to us. Thank you for your kind words, we look forward to serving your family and friends in the future!

December 13, 2023

Clarity on how Herb Chambers Honda Service can maximize the efficiency of my 2012 Honda Accord was very much appreciated. Thank you Sean DeSilva. More

by jhoward930462000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Dec 13, 2023 -

Herb Chambers Honda responded

Hey Howard, we're glad to know that Sean and our team could provide clarity on maximizing your 2012 Honda Accord's efficiency. Thank you for choosing us! We'll see you next time. Safe travels!- The Herb Chambers Honda In Boston Team

December 12, 2023

Even though it took a little more time to finalize the work on the car than I expected, I did not noticed it, as your office has wifi and I was able to finalize some work while waiting. People working at More

by Fibish2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valet guy, the one who receives the keys at arrival.
Dec 13, 2023 -

Herb Chambers Honda responded

We're glad to know that our amenities and friendly staff made your wait time more enjoyable at Herb Chambers Honda In Boston. We appreciate the feedback, and we'll continue striving for top-notch service during each visit!

December 09, 2023

Unfortunately I have nothing good to say about this dealership. This is my first time leasing with them I can’t wait for the due date. They offer maintenance free for two years, I am on the first year More

by vamado0409
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
DJ
Dec 18, 2023 -

Herb Chambers Honda responded

Thank you for taking the time to leave us a review. Please reach out to me directly, so we can review what your maintenance package covers. I would be happy to clear up any misunderstandings that may exist. If you could contact me at your earliest convenience, it would be very much appreciated. Respectfully, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

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