Herb Chambers Honda - Service Center

Service Advisor Sean DeSilva is excellent and very professional. He has in-depth expertise with Honda vehicles, and he takes the time to go through your service history to give you an accurate and hon professional. He has in-depth expertise with Honda vehicles, and he takes the time to go through your service history to give you an accurate and honest assessment of what service items your vehicle needs. I keep going back to this particular Herb Chambers service center because of Sean. More

Honda service at the Dorchester dealership is outstanding. Even when I was leaving the parking lot, a staff member sitting outside got up to help me navigate my way out. And the Lyft service was outstanding. Even when I was leaving the parking lot, a staff member sitting outside got up to help me navigate my way out. And the Lyft service was fast and efficient. Servicemen Tony and Sean, experts in their field,keep you updated and informed. More

Everyone is knowledgeable and very friendly, my service was completed in a reasonable amount of time was completed in a reasonable amount of time More

I was going here for service since 2021. After 2 years of going here, my Honda CRV's LED tail lights had an issue. Since the vehicle was still under warranty, I went there to check this out. After 2 years of going here, my Honda CRV's LED tail lights had an issue. Since the vehicle was still under warranty, I went there to check this out. The manager mentioned that there will be a diagnostic fee associated with the check up and if the issue was due to manufacturing default then it will not be billed to me but to Honda. However, the document that she asked me to sign didn't have this specified. When I insisted about that she mentioned that it in the owner's manual. And she rudely stated that I can take my business elsewhere. I was appalled by her behavior, and this discrepancy in what she was stating vs what the document mentioned. More

Took my 2011 in for recall work. The work was estimated to take longer than originally told. The service agent arranged Lyft rides, at dealership expense, to take me home and back The work was estimated to take longer than originally told. The service agent arranged Lyft rides, at dealership expense, to take me home and back to the dealer to get my car. I was very pleased not to have to have spend 6 hours at the dealership. And my car was ready early, allowing me to work a half day. Everyone that l dealt with was polite and helpful. More

I recently needed service done to my Honda CRV that I purchase a couple of years ago at the Morrissey Blvd. location. My vehicle needed several expensive repairs, I was not happy! Service Advisor Sean D purchase a couple of years ago at the Morrissey Blvd. location. My vehicle needed several expensive repairs, I was not happy! Service Advisor Sean DeSilva took the time to explain to me in depth what needed to be done, he explained in depth what my car needed, also what could be covered under my Honda warranty and my supplemental warranty. The service department was very busy and he was patient and understanding. Basically Sean’s kindness changed my day and I appreciated it more than I can say. Thank you Sean! More

Nelson was very helpful and professional in helping me with my vehicle needs. He even called me to let me know once my vehicle was ready which was really great! with my vehicle needs. He even called me to let me know once my vehicle was ready which was really great! More

Sean DeSilva went above and beyond for me. A honest miscommunication had me there before the car was ready. Despite not being my service rep, he jumped in to help figure out when it would be r A honest miscommunication had me there before the car was ready. Despite not being my service rep, he jumped in to help figure out when it would be ready and arranged for transportation for me to get back to work in the meantime. More

Sean DeSilva was extremely honest, friendly, and helpful. He went above and beyond to make sure that my issue was addressed. He went above and beyond to make sure that my issue was addressed. More

Nelson was communicative, straight to point, and answered all questions. My car was well cared for. all questions. My car was well cared for. More