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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,310 Reviews
Call Service Center (617) 731-0100

1,310 Reviews of Herb Chambers Honda - Service Center

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July 15, 2023

I don’t feel really satisfied about the service. Because if I had a problem with my car and come for service and check I would like for help not for questions and try to me feeling wrong. More

by dalove199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
De Silva
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Jul 17, 2023 -

Herb Chambers Honda responded

Dalove, I apologize if you felt unsatisfied with our service. We strive to provide helpful and efficient assistance for all of our customers. Your feedback is valuable to us, and we will take it into consideration as we work on improving our customer experience. If there is anything more we can do to assist you, please don't hesitate to reach out. Thank you! - Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

July 15, 2023

The Service Department need to be friendly and more efficient. Listen to the customers and be real honest. More

by dalove199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2023 -

Herb Chambers Honda responded

Thanks for sharing your feedback with us. We apologize if our service department did not meet your expectations in terms of friendliness and efficiency. Your comments are important to us, and we will take them into consideration as we strive to improve our customer experience. If there's anything specific you'd like to discuss or any further details you'd like to provide, please feel free to reach out directly. Thank you! Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

July 15, 2023

Francis was pleasant and attentive, and he explained the work clearly. I felt like I was in good hands the entire time. More

by al.norton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2023 -

Herb Chambers Honda responded

Thank you for the positive feedback! We're glad to hear that Francis provided excellent service and made you feel well taken care of. Your satisfaction is our top priority at Herb Chambers Honda In Boston. Have a great day!

July 14, 2023

Took my car in for service, Sean was wonderful and very helpful, my car was well taken care of. He is very professional but also light enough crack a few jokes as well. Definitely will be returning for fut More

by otlfc17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DaSilva
Report | Print
Jul 17, 2023 -

Herb Chambers Honda responded

Thank you for the great review! We're glad to hear that Sean provided excellent service and took good care of your car. We appreciate your business and look forward to serving you again in the future at Herb Chambers Honda In Boston!

July 14, 2023

Honest and friendly customer person. I will tell my friends that they should come here. More

by sonpham382
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Report | Print
Jul 17, 2023 -

Herb Chambers Honda responded

Thank you for the 5-star rating and review! We're delighted to hear that our team provided exceptional service during your visit. We appreciate your recommendation of Herb Chambers Honda and hope to see you again. Drive safely!

July 11, 2023

Took my car for service. Worked with Sean DeSilva. He was great! Very helpful, and explained everything very well. Loved working with him. More

by Alba Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Desilva
Report | Print
Jul 12, 2023 -

Herb Chambers Honda responded

Hey Alba, thank you for the 5-star rating! We're happy to hear that Sean provided you with clear explanations and excellent customer service. We'll see you at your next service visit. Drive safely! - The Herb Chambers Honda In Boston Team

July 11, 2023

Took car in for service and inspection sticker. When I arrived I was greeted promptly, car was immediately taken to service area, and Hall assisted me by providing text updates/his contact should I More

by Marisol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Herb Chambers Honda responded

Hey Marisol, thank you for choosing Herb Chambers Honda In Boston! We're happy to hear that Robert provided you with excellent service and kept you updated throughout the process. If there's anything else we can do for you in the future, please don't hesitate to reach out. Drive safely!

July 10, 2023

Robert is always hospitable and is on point every time I need his assistance thanks Robert and Honda! More

by Ric Barbosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Dalence
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Pasquarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maulik Desai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilfredo Soto, Raejon Alston, Joseph Jaquez
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Jul 11, 2023 -

Herb Chambers Honda responded

Hey Ric, thank you for the great review! We're delighted that Robert provided you with excellent assistance. We appreciate your support and hope to see you again soon. Drive safely!- The Herb Chambers Honda In Boston Team

July 10, 2023

Robert was very helpful he listened to my concerns and he suggested what should be done More

by countryvalbrun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Herb Chambers Honda responded

This review makes our day! Thank you so much for taking the time to leave us your positive feedback at Herb Chambers Honda In Boston! Robert is an asset to our team and we are proud to have him. We'll see you next time!

July 08, 2023

Sean provided exceptional service - responsive, clear explanations, and honest. I would return and recommend others to consider this location for Honda maintenance. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Report | Print
Jul 10, 2023 -

Herb Chambers Honda responded

Dan, thank you for the great review! We're so glad to hear that Sean provided exceptional service during your visit. Thank you for choosing Herb Chambers Honda In Boston and for recommending us to others. Have a wonderful day!

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