Herb Chambers Honda - Service Center

Staff friendly and courteous. Comfortable area to sit and wait for car.Provided transportation home as my car was going to take some hours to fix. Comfortable area to sit and wait for car.Provided transportation home as my car was going to take some hours to fix. More

I went to this dealership as my first time trying to handle car issues after my father died this year and I no longer had someone to help me. I was working with Sean DeSilva who ensured me (over and ove handle car issues after my father died this year and I no longer had someone to help me. I was working with Sean DeSilva who ensured me (over and over) that he was not in the business of scamming people. I told him about my father and I told him I used my car to make deliveries for my job and need it to be in working condition asap. I originally went there for an oil change and he checked my car and came back to me with a report that said I needed to replace a tire and my radiator immediately so neither blew on me. I agreed to it and asked him to do what was necessary on the printout for me to pass a state inspection. My car was due for a new sticker this month and I was going to Rhode Island to get the inspection sticker because that’s where my car is registered and they do two years whereas Massachusetts only does 1 year. I spent $1400 the next day on a new radiator and tire and Sean sent me on my way to get my inspection in Rhode Island. When I got in my car I noticed my check engine light was still on and I knew that you cannot pass inspection with it on. I researched online and it said it may take a couple days after being serviced for the light to go off so I waited. When it didn’t go off, I called back for Sean and left a message. 4 days later and no call back. I called that Wednesday again and left a message. 5 days later and no call back. I called today and spoke with another service advisor named Robert who said the check engine light has nothing to do with the radiator and that he would have to check out my car tomorrow. I decided to drive to Rhode Island to meet my brother and go to Autozone for a check engine light printout. My brother looked over it and noticed that the two codes I had from autozone (P0171 and 61-1) were no where on the Honda printout. One code is about a battery and one code about an 02 filter. It was then that my brother told me the likelihood of the dealership making their quick money on me for a larger item rather than fixing a smaller cost issue was probable. It was also then that my brother said if I didn’t check my radiator there was even a possibility that wasn’t even necessary to replace. As I called Honda today to let them know I would never be coming back, crying on the phone, EVEN THEIR SECRETARY talked to me as if I was an inconvenience for crying to her interrupting me with “Name” “Phone number” in such a cold manner as if she heard it all before and it was getting old. It’s funny how everyone is so attentive and friendly when your putting $1400 in their pocket but no one can be bothered when you call the next two weeks with your concerns. I can honestly say I will NEVER go to a Honda Dealership again. This was actually traumatizing to me because I was already extremely scared to put my trust and faith in anyone with my car to begin with. More

I purchased over the years two Honda CRV Touring addition at Herb Chambers in Brighton now in Boston. I have always had amazing custom service. Since, they moved to Boston, I have been working with Sean D at Herb Chambers in Brighton now in Boston. I have always had amazing custom service. Since, they moved to Boston, I have been working with Sean Desilva, he should be in the dictionary for customer service. He always goes the extra step with a smile on his face and so welling to help. Yesterday was no exception, (12/17) not having an appointment but tire light was one, Sean said no problem we will get the car in service. So left knowing they check all my tires out and was on my way with peace of mind. I always go back to Herb Chambers for my service and always left satisfied. Thank you for your Customer Service! Go Sean! More

Fast and quick service. Busy Saturday for the dealership but customers moved quickly through the queue Busy Saturday for the dealership but customers moved quickly through the queue More

I was In a crunch and Robert helped figure everything out! He got me in the same day and my service was complete in under 30 minutes. I’m so grateful! Thanks Robert! out! He got me in the same day and my service was complete in under 30 minutes. I’m so grateful! Thanks Robert! More

Robert customer service, is world-class. I will be back to have more work done. I will be back to have more work done. More

Sean Dasilva's stellar customer service keep me coming back to this location. He treats you as if you are family and make sure everything goes smoothly. He also cares about me understanding the work being back to this location. He treats you as if you are family and make sure everything goes smoothly. He also cares about me understanding the work being done on my car. I have a very tight scheduling but when dealing with Sean, I don't have to worry about a thing; OUTSTANDING and so many THANKS More

Sean Dasilva very professional, explain every little detail carefully. In incidents occurred today with another coworker, the coworker was very rude and disrespectful to Sean in public but Sean kept hi detail carefully. In incidents occurred today with another coworker, the coworker was very rude and disrespectful to Sean in public but Sean kept his cool ignored him and control the matter very professionally. I admire Sean professionalism he even apologized to all the customers for his rude coworker . More

Sean Da Sailva is awesome! He always takes time to explain your service to you and is genuinely excited to help his customers. I don't bring my care anywhere else. He always takes time to explain your service to you and is genuinely excited to help his customers. I don't bring my care anywhere else. More

Honda staffs are amazing… Had my oil change in no time I really appreciate it! Thanx so much really appreciate it! Thanx so much More