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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,341 Reviews

1,341 Reviews of Herb Chambers Honda - Service Center

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November 25, 2022

A very thorough examination of my battery and it’s anticipated charging life. Prompt analysis and explanation of my options. Work timeframe and total cost presented, timeframe and cost adhered to. More

by stevendouglas917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Lopez
Nov 28, 2022 -

Herb Chambers Honda responded

Steven, Thank you for being a part of the Herb Chambers Honda In Boston family! We look forward to assisting you again with your next routine service!

November 25, 2022

I have been here about five times now and with three different service advisors. All occasions I have felt completely informed and sure of the quality of repairs and recommendations. More

by clromanos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Nov 28, 2022 -

Herb Chambers Honda responded

Thank you for leaving the Herb Chambers Honda In Boston team with such great feedback! We are grateful to be your go-to automotive resource and look forward to seeing you again!

November 23, 2022

I have always found the sales department, service department, and automotive technicians very courteous, and knowledgeable when I needed maintenance on my 2019 Honda Passport. Thank you for your hel More

by Thomas Graney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean DaSilva Service Advisor
Nov 23, 2022 -

Thomas Graney responded

Great response from everyone associated with the Herb Chambers dealership in Dorchester,Massachusetts.

Nov 23, 2022 -

Thomas Graney responded

Thank you for your great service!

Nov 23, 2022 -

Herb Chambers Honda responded

Thank you for trusting the Herb Chambers Honda In Boston team with the care of your Passport, Thomas! We appreciate your continued support and look forward to seeing you next time!

November 23, 2022

I showed up unannounced looking to schedule an oil change at a later date. Sean realized, since it was early morning, that they had immediate availability due to a late arrival and offered to do it right th More

by Paul C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Nov 25, 2022 -

Herb Chambers Honda responded

Thanks for sharing your experience, Paul! We're so glad Sean could get you in & out quickly for your oil change and we'll be sure to let him know how much you appreciate his excellent service. Take care and thanks again for your business, from all of us here at Herb Chambers Honda In Boston!

November 22, 2022

They were amazing! I called for advice and they were able to give me the best advice. I towed the car in and they are quick and professional and made a bad day better. More

by Ruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Nov 23, 2022 -

Herb Chambers Honda responded

We're so glad we had the opportunity to assist you, Ruth! Thanks for the kind review and please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers Honda In Boston Team

November 22, 2022

All staff was knowledgeable about all aspects of the business and customer service was very satisfactory More

by jacquie0203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2022 -

Herb Chambers Honda responded

Thank you for taking the time to share this wonderful feedback! We appreciate your business and hope to see you again next time here at Herb Chambers Honda In Boston!

November 21, 2022

Sean explained the procedure to identify the fault and the options for repair. Luckily, just needed to replace the battery. Completely trusted his attention to detail and advice. Had Sean in past appointm More

by Mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Desilva
Nov 22, 2022 -

Herb Chambers Honda responded

Thank you for your review, Mac! We're so happy that Sean provided you with a positive service visit! We look forward to seeing you next time at Herb Chambers Honda In Boston!

November 21, 2022

The service I experienced here was very pleasant! Nelson and associates were very helpful and transparent, greatly appreciated. More

by Serina W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson
Nov 22, 2022 -

Herb Chambers Honda responded

Nelson and the team are happy you enjoyed your visit, Serina! Thank you for rating Herb Chambers Honda In Boston five stars!

November 20, 2022

I called with an unexpected car problem that appeared on the dashboard, spoke with Sean and he said come right in and we’ll see what we can do about it. Sean explained the possible problem, how it would be More

by iris aly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean De Silva
Nov 21, 2022 -

Herb Chambers Honda responded

We appreciate you leaving Sean and Herb Chambers Honda In Boston this great review, Iris! We're happy that the experience of servicing your vehicle was better than expected and hope you continue to enjoy your vehicle! Thank you for trusting us with your vehicle!

November 20, 2022

I bring my car in for service, you always cost me more than originally expected More

by Poppedisano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2022 -

Herb Chambers Honda responded

Hello - I'm sorry to read your feedback and if you wish to discuss any of the items on your bill further, feel free to reach out. Thanks, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

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