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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,340 Reviews

1,340 Reviews of Herb Chambers Honda - Service Center

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November 17, 2022

Service was great and communication went really smoothly especially regarding length of time to complete service and additional work that was required after inspection. More

by Wrdenehy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Herb Chambers Honda responded

This is great feedback for our team! We look forward to seeing you again at Herb Chambers Honda In Boston! Thank you!

November 16, 2022

Usually service here is somewhere between very good and excellent. Not today. I came in for a 9:00am appointment and was told that they couldn't even look at my car for 2.5 hours. And it would cost $169. R More

by Bill
Recommend Dealer
Yes
Employees Worked With
Robert Hall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Herb Chambers Honda responded

Hi Bill, We appreciate your honest feedback and suggestions for our team. We regret that your visit wasn't up to our five-star standards, and we value your opinions. We will address this with the team and use this information to improve. Please don't hesitate to reach out if you have additional concerns to share with us. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

November 16, 2022

Number one and Boston grease service and quick and good customer service With no appointment More

by Steven r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Herb Chambers Honda responded

Thank you for the kind review, Steven! We look forward to your next visit with us here at Herb Chambers Honda In Boston!

November 15, 2022

Thanks Sean DaSilva For Helping diagnose my brake issues. Team did an excellent job of taking care of me. More

by brouillardl87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Herb Chambers Honda responded

We're so glad Sean & the team were able to help you out! Thanks for taking the time to share this kind review and please don't hesitate to reach out if we can be of service again in the future! - Herb Chambers Honda In Boston

November 15, 2022

Glad they help me identify my car problems and was very educational as well. Just kinda wish it wasn't to expensive but overall they did great. More

by Janiceortiz7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Herb Chambers Honda responded

Thank you for sharing your review! We're so happy that our technicians provided you with excellent service! We look forward to seeing you next time at Herb Chambers Honda In Boston!

November 14, 2022

My Honda Pilot was in need of warranty service, and Sean at Herb Chambers took care of it for me and even gave me free Lyft rides to home and back while the car was being serviced. He made the whole process More

by Paul Heimlicher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Nov 15, 2022 -

Herb Chambers Honda responded

Thank you for trusting the Herb Chambers Honda In Boston team with your Pilot, Paul! We're happy to hear Sean made the experience a smooth one and we hope you won't hesitate to reach out if we can be of service again in the future!

Nov 15, 2022 -

Paul Heimlicher responded

I like Herb Chambers service department. I'll use them again in the future.

November 14, 2022

Sean Desilva is fantastic — he always takes the time to explain everything and I trust him to only recommend the services I really need! More

by Karishma.roopchand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Nov 15, 2022 -

Herb Chambers Honda responded

Sean strives to provide the best care and we're so glad they succeeded this time, Karishma! Thank you for being part of the Herb Chambers Honda In Boston family!

November 10, 2022

Mr DeSilva was very professional and easy to understand when explaining to the client, he treat you in a very respectable manor He does not rush you he takes time with you. And make the client feel th More

by Margeorg Colphon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Nov 11, 2022 -

Herb Chambers Honda responded

We're happy your experience was enjoyable, Margeorg! Thank you for being a Herb Chambers Honda In Boston customer!

November 09, 2022

Always great service. The car is ready quickly (usually within 90 minutes for minor scheduled service); Sean was very professional and a delight to deal with; and prices a More

by PhilR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Nov 10, 2022 -

Herb Chambers Honda responded

Thank you for rating Sean and the team five stars, Phil! We are glad that you had a positive visit while servicing your Honda Fit at Herb Chambers Honda In Boston! We look forward to seeing you again!

November 08, 2022

I hate doing business with this dealership. All my experiences combined is how I’ve come to this realization. Most recently, I came in for an oil change. After looking at my car I was advised b More

by Stewie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
nelson castillo
Nov 17, 2022 -

Herb Chambers Honda responded

Hi Stewie, we're sorry to hear that your visit with us was less than positive. Please feel free to reach out to us directly so we can try and assist. Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

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