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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,316 Reviews

1,316 Reviews of Herb Chambers Honda - Service Center

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August 27, 2022

Sean DeSilva made my inspection/oil change visit easy and quick. Your taped appointment service couldn't tell i needed a below-half gas tank to replace the fuel pump module; coming back is not a problem for More

by paulcurtis13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Aug 30, 2022 -

Herb Chambers Honda responded

We appreciate your kind review and five-star rating, Paul! Sean and the team strive to provide the best care for customers, and we're happy you experienced this during your visit! Thank you for being a Herb Chambers Honda In Boston customer!

August 27, 2022

Sean DeSilva was super helpful in assisting me on getting a new key for my 2012 CRV as my child was headed off to college with the car the next day. Sadly I had waited until the last day to get an extra key. More

by craigc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Aug 30, 2022 -

Herb Chambers Honda responded

We are so happy that you enjoyed the visit to Herb Chambers Honda In Boston! Thank you for leaving Andrea and Sean your great five-star review! We hope to see you again!

August 27, 2022

The A/C on my under warranty new Fit would not work. The customer service was excellent- Sean DeSilva clearly explained everything before and after repair. Communication was excellent. Getting a lift ho More

by adrian
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Aug 29, 2022 -

Herb Chambers Honda responded

Thanks for the five stars, Adrian! We're honored to hear how Sean could assist you during your visit with us here at Herb Chambers Honda In Boston. We hope to see you back for all of your future automotive needs!

August 24, 2022

Ask for SEAN DESILVA, he is the best. He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service. More

by osas
Recommend Dealer
Yes
Employees Worked With
Sean desilva
Aug 25, 2022 -

Herb Chambers Honda responded

We are so happy Sean provided such excellent care during your visit! Thank you for trusting Herb Chambers Honda In Boston with your vehicle!

August 19, 2022

Wonderful service. Attentive and respectful response from each employee with whom I interacted, particularly SeanDeSilva who was courteous, professional and thorough. More

by Ebernc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Aug 19, 2022 -

Herb Chambers Honda responded

Thank you for the kind review! Sean & the team hope to see you again next time here at Herb Chambers Honda In Boston!

August 19, 2022

Called 3 days prior to schedule a 10a appointment. Was told “Wednesdays are slow” and therefore an excellent day to come in. Was there for 6 hours. Wasn’t offered a ride home to wait for car to be ser More

by NB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Susan Tarquini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Herb Chambers Honda responded

Hello - thank you for taking the time to share your review. We're sorry our team did not provide you with efficient communication during your recent service visit. I would like the opportunity to discuss this situation with you further in hopes of improving your experience. Thanks, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

August 13, 2022

I had a very good experience with rep Sean DeSilva about my 2016 CRV on a recent service regarding a noise and safety issues. Mr. DeSilva was very focused in solving issue and explaining in details. At the More

by Elvin P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Aug 15, 2022 -

Herb Chambers Honda responded

Thank you for the wonderful review, Elvin! Sean is truly a fantastic asset to both our team and his customers, and we're so glad he was able to assist you with your CR-V. Take care and please don't hesitate to reach out if we can be of service again in the future! - Herb Chambers Honda In Boston

August 12, 2022

Car was done in the estimated time. Service was great! Sean Desilva was very knowledgeable and helpful More

by wardtvja
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva ***** (5 stars)
Aug 12, 2022 -

Herb Chambers Honda responded

Thank you for sharing your review! We look forward to seeing you next time! -Herb Chambers Honda In Boston

August 12, 2022

Victor was great very helpful and accomodated us to ensure we had the car back for the weekend. Great experience both times I have serviced my cars here. More

by barronslogistics
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Tolbert
Aug 15, 2022 -

Herb Chambers Honda responded

Thank you for the kind review! We're so glad Victor was able to help you out in a timely manner and we look forward to seeing you again next time here at Herb Chambers Honda In Boston!

August 12, 2022

Great services from all I came in contact with. Excellent Customer service and Respect from Mr. Sean DeSilva. Made sure that I understand the multi-point inspection form. More

by eleice.latham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Aug 12, 2022 -

Herb Chambers Honda responded

Thanks for the five stars, Eleice! We're happy to hear that Sean could assist you during your visit with us here at Herb Chambers Honda In Boston. We hope to see you back for all of your future automotive needs!

Aug 12, 2022 -

eleice.latham responded

You are Welcome!

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