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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,316 Reviews

1,316 Reviews of Herb Chambers Honda - Service Center

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August 11, 2022

Poor communication from the service desk. After diagnostics, there was no information on ordering the part or how safe the car was to drive given the warning lights that were lit. Had to talk More

by Dm617
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unk
Aug 16, 2022 -

Herb Chambers Honda responded

We're sorry to hear about the way your experience went. We want to try to resolve these concerns and improve the situation. Please reach out to me when you have the chance, so we can discuss next steps. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

August 10, 2022

What a pleasant visit I had this morning with Sean DeSilva when I dropped off my car for service. There wasn't too much wrong with my car other than an oil change, tires rotated and a general check up More

by niknan21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Aug 11, 2022 -

Herb Chambers Honda responded

Thank you for taking the time to leave us such a kind review for Sean and the team! It makes us happy knowing that we've managed to keep the cost low while providing five-star care to you! We look forward to assisting you again next time! - Herb Chambers Honda In Boston

Aug 11, 2022 -

niknan21 responded

I will always take my Honda to Herb Chambers, Dorchester, MA.

August 08, 2022

Victor was amazing! Thanks for such a great experience. Definitely under promised and over delivered. I look forward to coming back for my next service. More

by JR
Recommend Dealer
Yes
Employees Worked With
Victor Lopez
Aug 09, 2022 -

Herb Chambers Honda responded

Thank you for the fantastic feedback! We're happy to hear Victor provided you with excellent service and we look forward to seeing you again next time here at Herb Chambers Honda In Boston!

August 07, 2022

Excellent service. He saved me car. He helped me a lot to go through the inspection process More

by Nganan3
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Desilva
Aug 08, 2022 -

Herb Chambers Honda responded

We're so pleased to hear it! Thank you for rating Herb Chambers Honda In Boston five stars!

August 04, 2022

I had a very good experience with my service appointment. My service representative Sean DeSilva eased my concerns with having a recall on my 2022 Honda CR-V. He explained what would be happening and that More

by kbags5411
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Aug 05, 2022 -

Herb Chambers Honda responded

Thank you for the kind review! We're happy to hear Sean took such great care of you throughout this experience and we'll be sure to share your wonderful feedback with him. Please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers Honda In Boston Team

August 04, 2022

Sean DeSilva was a great service consultant! Highly recommend him! He’s very honest and reliable. I will come back to this dealership because of him. More

by Ashley.gigis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Aug 05, 2022 -

Herb Chambers Honda responded

Thank you for the fantastic feedback, Ashley - Sean will be thrilled to hear it! We appreciate your business and look forward to your next visit here at Herb Chambers Honda In Boston!

August 03, 2022

Robert always goes above and beyond to provide EXCELLENT service! I’ve been servicing my cars with Robert for years and have had nothing but the best experiences. I highly recommend this dealership/ servi More

by SammyM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Herb Chambers Honda responded

Hi Sammy, thank you for taking the time to share your experience working with Robert at Herb Chambers Honda In Boston! We look forward to seeing you next time!

August 03, 2022

Very happy with the quick service and attention to detail. Sean DeValle was knowledgeable, patient, professional and courteous. The valet was great and the Lyft and complimentary carwash a bonus. More

by jlawler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Devalle
Aug 03, 2022 -

Herb Chambers Honda responded

Thanks for the five stars! We're glad to hear that Sean could assist you and we hope to see you back here at Herb Chambers Honda In Boston for all of your future auto needs.

August 02, 2022

Great service from the valet drop off service advisor and the cashier. Got me a Lyft as well. More

by reinhalter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
Aug 03, 2022 -

Herb Chambers Honda responded

Thank you for your business! We're happy that you were satisfied during your recent appointment! -Herb Chambers Honda In Boston

August 02, 2022

Friendly, courteous, knowledgeable and took the extra time to explain how to re calibrate low tire indicator. This was going the extra mile for service. More

by stevehreczuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Aug 03, 2022 -

Herb Chambers Honda responded

Hi Steve, thank you for sharing your kind review! We appreciate your feedback, and look forward to working with you in the future! -Herb Chambers Honda In Boston

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