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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,310 Reviews

1,310 Reviews of Herb Chambers Honda - Service Center

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May 10, 2022

Very accommodating when trying to schedule service and Nelson was respective of my time waiting knowing I had to be home to relieve a caretaker. More

by MJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
May 11, 2022 -

Herb Chambers Honda responded

Thank you for sharing your kind comments! We're so happy to hear that Nelson provided you with an amazing service appointment! See you next time! -Herb Chambers Honda In Boston

May 09, 2022

Service was excellent! I was told service would take approximately 60 to 75 minutes and all was finished in that time frame. Very satisfied! More

by maconnerty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
May 10, 2022 -

Herb Chambers Honda responded

Thank you for your review! We're so happy that your appointment was efficient! We look forward to seeing you next time at Herb Chambers Honda In Boston!

May 06, 2022

Brought in my Honda to get inspected for a broken AC and they were able to repair it within the estimated time! Sean was very courteous and knowledgeable about the entire repair process. More

by JJW05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Desilva
May 09, 2022 -

Herb Chambers Honda responded

Thank you for sharing your experience! We're so glad Sean & the team were able to get your vehicle back to you in a timely manner and we hope we can be of service to you again in the future. Take care! - Herb Chambers Honda In Boston

May 01, 2022

Robert is the best. he is the heart and soul of your company very knowledgeable professional courteous and friendly. Our entire family loves him. More

by Vp give
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert
May 03, 2022 -

Herb Chambers Honda responded

Thank you for the kind comments - Robert will be so happy to hear them! It's always a pleasure having you & your family visit us here at Herb Chambers Honda In Boston and we look forward to seeing you next time!

April 18, 2022

Horrible customer service! You try to speak and they talk over you, not good at all More

by torresircania
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Susan Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Herb Chambers Honda responded

We're disappointed to hear about this experience. We appreciate you bringing this to our team's attention and would like to help improve your opinion of us. Please contact me at your earliest convenience so we can discuss this in more detail and find a solution to these concerns. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

April 12, 2022

The Service Department here is fantastic! Took me right on time and were super efficient! More

by snyder.steven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
Apr 13, 2022 -

Herb Chambers Honda responded

Hi Steven, thank you for your 5-stars! Our service technicians appreciate your review! -Herb Chambers Honda In Boston

April 09, 2022

The service was fast. The fellow that I worked with was courteous and very efficient. Everyone was very friendly. More

by gpatmcdonald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Castillo
Apr 11, 2022 -

Herb Chambers Honda responded

Thank you for the wonderful feedback! It was a pleasure having you visit us here at Herb Chambers Honda In Boston and we hope to see you again next time!

April 06, 2022

From sales person to service advisor both outstanding David Tolbert sales person Sean DeSilva I recommend your dealership to everyone. ( Honda ofBoston Dorchester Ma. More

by Mismith337
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Apr 06, 2022 -

Herb Chambers Honda responded

Thank you for the wonderful review of our team here at Herb Chambers Honda In Boston! We're grateful for your support and look forward to seeing you next time!

April 05, 2022

Sean DeSilver is a very knowledgeable service advisor. He is quick, considerate and thorough. I have come there many times and ask for him whenever he is available. His personality is gracious and calm More

by Meema246
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Herb Chambers Honda responded

Your review is so nice to see! Thank you for taking the time to leave Sean and the Herb Chambers Honda In Boston team your wonderful review! We look forward to seeing you next time!

April 02, 2022

After a slightly confusing process of check in the experience was fantastic. Quick, polite and had me happy and on my way in no time! More

by Kathleen_mcsherry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor - informative, easy to deal with and clear in what was happening. Five stars.
Apr 05, 2022 -

Herb Chambers Honda responded

It's great to hear that, Kathleen! We're so happy we could make this such a positive experience! Thank you for coming to Herb Chambers Honda In Boston!

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