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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,325 Reviews

1,325 Reviews of Herb Chambers Honda - Service Center

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May 12, 2022

As always the service was excellent. Everything done as asked. I would have wished that they had added a bit of gas to my tank since I brought it in almost empty as required for the r More

by Fernb314
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Victor Lopez
May 13, 2022 -

Herb Chambers Honda responded

Thank you for the review and feedback - we will make sure it gets passed along to the team. Please don't hesitate to reach out if we can be of service again in the future! Take care!

May 13, 2022 -

Fernb314 responded

Just one more thing I didn't realize until I saw my car. In the past, every service has been followed by a wash and a vacuum of the car. When did that stop??? I was shocked---no wash and no vacuum.

May 12, 2022

Service was great! The folks at Herb Chambers Honda not only tell you want parts of your car must be repair but also why they must be repaired. They also educate you on More

by Tommy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DaSilva
May 13, 2022 -

Herb Chambers Honda responded

Hi Tommy, thank you for sharing your recommendation! We understand the importance of educating our customers about their vehicles and everything our team has worked on! We hope future customers see your awesome review! -Herb Chambers Honda In Boston

May 12, 2022

Service was just as described as well as time frame. The staff was friendly and efficient. Pleased the they checked additional items although I was there for a recall service. More

by Mbenkis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
May 13, 2022 -

Herb Chambers Honda responded

Thank you for visiting Herb Chambers Honda In Boston! We appreciate the positive feedback about your visit and hope to see you again next time!

May 10, 2022

Sean at Herb Chambers is always very attentive and points out not only what service my car needs that day but also what’s coming up in the future More

by Kevgarity
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
May 11, 2022 -

Herb Chambers Honda responded

Thank you for taking the time to share your experience working with Sean at Herb Chambers Honda In Boston! We appreciate your review, and look forward to seeing you next time!

May 10, 2022

Great customer service. They explain why certain services are needed for your car. Thank you, Honda! More

by letitia.bullock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
May 11, 2022 -

Herb Chambers Honda responded

It's our privilege to serve you! Thanks for trusting Herb Chambers Honda In Boston with your vehicle. We hope to see you again next time!

May 10, 2022

Very accommodating when trying to schedule service and Nelson was respective of my time waiting knowing I had to be home to relieve a caretaker. More

by MJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
May 11, 2022 -

Herb Chambers Honda responded

Thank you for sharing your kind comments! We're so happy to hear that Nelson provided you with an amazing service appointment! See you next time! -Herb Chambers Honda In Boston

May 09, 2022

Service was excellent! I was told service would take approximately 60 to 75 minutes and all was finished in that time frame. Very satisfied! More

by maconnerty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
May 10, 2022 -

Herb Chambers Honda responded

Thank you for your review! We're so happy that your appointment was efficient! We look forward to seeing you next time at Herb Chambers Honda In Boston!

May 06, 2022

Brought in my Honda to get inspected for a broken AC and they were able to repair it within the estimated time! Sean was very courteous and knowledgeable about the entire repair process. More

by JJW05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Desilva
May 09, 2022 -

Herb Chambers Honda responded

Thank you for sharing your experience! We're so glad Sean & the team were able to get your vehicle back to you in a timely manner and we hope we can be of service to you again in the future. Take care! - Herb Chambers Honda In Boston

May 01, 2022

Robert is the best. he is the heart and soul of your company very knowledgeable professional courteous and friendly. Our entire family loves him. More

by Vp give
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert
May 03, 2022 -

Herb Chambers Honda responded

Thank you for the kind comments - Robert will be so happy to hear them! It's always a pleasure having you & your family visit us here at Herb Chambers Honda In Boston and we look forward to seeing you next time!

April 18, 2022

Horrible customer service! You try to speak and they talk over you, not good at all More

by torresircania
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Susan Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Herb Chambers Honda responded

We're disappointed to hear about this experience. We appreciate you bringing this to our team's attention and would like to help improve your opinion of us. Please contact me at your earliest convenience so we can discuss this in more detail and find a solution to these concerns. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

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