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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,682 Reviews

2,682 Reviews of Herb Chambers Lexus of Sharon - Service Center

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January 15, 2022

The moment that a pulled in I was greeted with a smile and attention do my questions. Very professional and friendly stuff. I recommend this dealership for all my friends! More

by Nilson Silva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Herb Chambers Lexus of Sharon responded

We are thrilled that our team made you feel so welcome and well taken care of! Thank you for choosing Herb Chambers Lexus of Sharon for your service needs, we hope to welcome you back again down the road.

January 15, 2022

Jackson was really helpful. As well the whole team. Love getting my car back washed❤️ More

by Mercy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackson
Jan 16, 2022 -

Herb Chambers Lexus of Sharon responded

We're always happy to return your vehicle to you clean and in prime shape. Thank you for putting your trust in Jackson and the Herb Chambers Lexus of Sharon team to provide excellent automotive care, and we hope you'll stop by again down the road, Mercy!

January 14, 2022

Timely , explanation was cleared, the staff were courteous and welcoming except for one . Waiting area very clean Randy Vincente has the patient of a saint his explanations were cleared used simple More

by claudie.nicolas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
Jan 17, 2022 -

Herb Chambers Lexus of Sharon responded

Claudie, it's excellent to hear that Randy provided you with all the information and time to make a confident decision about your service. It's our pleasure to take the stress out of maintaining your vehicle, and it's lovely to hear you appreciate our efforts. Many thanks from all of us at Herb Chambers Lexus of Sharon, and we'll be here whenever you need us next!

January 14, 2022

Car broker very happy and honest to help customer to choose the right car they like More

by sonuong
Customer Service
Recommend Dealer
Yes
Employees Worked With
Matthew A
Jan 16, 2022 -

Herb Chambers Lexus of Sharon responded

We genuinely are happy to lend a hand with your search and assist you in finding the perfect vehicle that will meet all your needs. We sincerely appreciate you sharing some positive feedback about your experience at Herb Chambers Lexus of Sharon, and we wish you many safe miles in your new car!

January 13, 2022

Randy was fast and courteous. He explain everything clearly that was going to be performed on my vehicle. More

by EllenD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
Jan 13, 2022 -

Herb Chambers Lexus of Sharon responded

It's great to see that Randy was quick and courteous. We know it's important to keep our customers informed, so we are glad that this was your experience here at Herb Chambers Lexus of Sharon.

January 13, 2022

The drive up reception was prompt and courteous. Did not have to wait at all to speak with service rep (Jackson). Jackson was professional and good communicator More

by Docks
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jackson
Jan 14, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Jackson and the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!

January 13, 2022

I have always found Herb Chambers Lexus of Sharon friendly and did the work as promised. More

by lstoloff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Herb Chambers Lexus of Sharon responded

We appreciate your continued confidence in Herb Chambers Lexus of Sharon. Thank you for being a great customer!

January 12, 2022

Service professionals are informative and helpful. Randy was easy to talk to and did a good job explaining the issue. More

by john.repoff
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
Jan 13, 2022 -

Herb Chambers Lexus of Sharon responded

John, we love to hear that Randy's informative care made your visit so positive. Thank you for putting your trust in our team of professionals at Herb Chambers Lexus of Sharon, and we'll be here ready to lend a hand next time you need service!

January 12, 2022

I have always encountered Professional staff. This is my third second car purchased from Herb Chambers. More

by Tiny cheese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier , Randy Vicente
Jan 12, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We are so glad to hear that you have had such successful experiences working with the Herb Chambers Lexus of Sharon team. Drive safely in your new vehicle, and we hope to see you back next time!

January 11, 2022

I had an appointment for 9 am - no one greeted me for 10 min upon arrival - team seemed as if they didn’t want to be there on a Monday morning - waited close to 30 min for a loaner - appeared to be short st More

by Patmang
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Eric Castillo
Jan 26, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for your review of Herb Chambers Lexus of Sharon. At this time we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. I can assure you that customer service is truly a top priority of ours. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Johnny Dang - General Manager jdang@herbchambers.com

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