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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,748 Reviews
Today: 7:00 AM - 6:00 PM Open Now
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2,748 Reviews of Herb Chambers Lexus of Sharon - Service Center

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April 23, 2021

We needed to have our Lexus serviced for a 1.5k mile trip the following day. Unfortunately, many repairs were required. Mark in the Service area accommodated our request and made certain that all safety More

by J&KD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We appreciate your support and are thrilled to hear that Mark went the extra mile to assist with your vehicle. Drive safely, and we hope to earn your business again at Herb Chambers Lexus of Sharon!

April 23, 2021

Excellent service with a smile too - they washed the car and topped off the gas tank when car was in for a recall - service employees and everyone at this dealership are wonderful More

by Reidbet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you again down the road!

April 22, 2021

Randy was very helpful. He went out of his way to show me how to remote start my car from a distance. I now feel comfortable bthat I can do that now More

by evelynmcstowe
Customer Service
Recommend Dealer
Yes
Employees Worked With
Randy
Apr 22, 2021 -

Herb Chambers Lexus of Sharon responded

We're glad to hear that Randy was such a help to you, Evelyn! Thank you for trusting Herb Chambers Lexus of Sharon with your business, and happy driving!

April 22, 2021

Very difficult getting a return phone call. Had car serviced and requested wash and wax Was told it was not necessary , car would be cleaned . It was not! More

by debi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Matthews
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Herb Chambers Lexus of Sharon responded

Debi - I sincerely apologize for the lack of effective follow-up communication on our end here. I would be more than willing to speak with you directly about what happened and ensure that we do what we can to make this right. Please don't hesitate to send me an email. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

More
May 10, 2021 -

debi responded

You may reach me at 508-322-0296 between 7-8 pm.

May 11, 2021 -

Herb Chambers Lexus of Sharon responded

Debi - I do apologize for the lack of communication you experienced. We did pay for you to get your vehicle detailed locally due to your experience. Please don't hesitate to send me an email if you would like to discuss further. Johnny Dang - General Manager - jdang@herbchambers.com

May 11, 2021 -

debi responded

Ummmm , no .I never got paid .I asked for the car to be completely detailed so I wouldn't have to worry about that. Got the car back washed .NOT full detail . Please call

May 11, 2021 -

Herb Chambers Lexus of Sharon responded

Debi - As discussed, please have your auto detailing company email the invoice once work has been completed. I will pay them directly. Thank you

May 30, 2021 -

debi responded

I was told the detail shop e-mailed the bill to you two weeks ago......

Jun 24, 2021 -

debi responded

Hey Jon, I wanted to thank you making good on your detail . Sorry for the headaches this has caused on both of our ends. Have a great summer.

Jun 24, 2021 -

Herb Chambers Lexus of Sharon responded

Hi Debi, No worries, I am happy that this has been resolved. Have a great summer as well. Johnny Dang General Manager Herb Chambers Lexus of Sharon

April 22, 2021

Always great service. Very efficient. Friendly and helpful staff from beginning to end. Randy , service consultant very helpful. Always recommend to friends and family. Thanks More

by Karen/Ernie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
Apr 23, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for your confidence in Randy and the team! We are happy to have you as returning customers and we look forward to welcoming you back to Herb Chambers Lexus of Sharon next time. Have a great day!

April 21, 2021

Very professional operation. Everyone is pleasant and accommodating. Kept me informed while I waited in the lounge. Sometimes I use the,loaner but today I preferred to wait. More

by Lormitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Castillo
Apr 21, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for choosing Herb Chambers Lexus of Sharon for your service needs! We are happy to have you as a customer and we look forward to welcoming you back next time. Have a great day!

April 21, 2021

Nicole rocks! She is so accommodating, professional and just the nicest ever!!!! She always goes above & beyond the call of duty!!!!! She’s an A+ More

by KAPLANHAMILTONTEAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Thomas
Apr 21, 2021 -

Herb Chambers Lexus of Sharon responded

We are thrilled to read your positive words about Nicole! She is a valuable member of our team and we will make sure she knows how much her work is appreciated. Thank you from all of us at Herb Chambers Lexus of Sharon!

April 20, 2021

Very professional service. Very cozy lounge. Eric provided me best offers that their have for current 25K service. I like to come o Herb Chamber in Sharon. More

by Vlad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Apr 20, 2021 -

Herb Chambers Lexus of Sharon responded

We're so lucky to have you as a Herb Chambers Lexus of Sharon customer, Vlad! Thank you for coming to us for your 25,000-mile checkup!

April 20, 2021

Nicole from Herb Chambers Lexus kept me updated and the car was ready when promised. No surprises. I had an estimate before work was done. Very happy with service as usual! More

by mlm725
Recommend Dealer
Yes
Employees Worked With
Nicole Thomas
Apr 21, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for your continued business and your kind words about Nicole! We are thrilled that our team delivered an efficient, communicative service experience. See you next time at Herb Chambers Lexus of Sharon!

April 20, 2021

Great customer service. Nicole is very knowledgeable and responsive. A good quality tram from the moment you drive your car into the dealership! Nice work More

by Margie.levin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Thomas
Apr 20, 2021 -

Herb Chambers Lexus of Sharon responded

Margie, thank you for your business and your confidence in Nicole and the team! We are always happy to help and we look forward to seeing you next time at Herb Chambers Lexus of Sharon.

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