Heritage GMC Buick - Service Center

My service advisor, Nathan, was great. He was responsive and understood my concerns. My vehicle was fixed and returned. I only wish they would have put it through the car wash as it was He was responsive and understood my concerns. My vehicle was fixed and returned. I only wish they would have put it through the car wash as it was returned dirty (rain and subsequently dust all over the car). My car is garaged so it stays pretty clean. More

Quick, professional customer service! I don't write fifteen word reviews. I prefer tp be direct and concise. I don't write fifteen word reviews. I prefer tp be direct and concise. More

My advisor, Nathan, was very helpful and straightforward with me. I also met the mechanic who seemed very knowledgeable. Top tier service who’s gained my trust in servicing my truck. with me. I also met the mechanic who seemed very knowledgeable. Top tier service who’s gained my trust in servicing my truck. More

Great service every time. I will continue to come back. Thank you again y’all are awesome I will continue to come back. Thank you again y’all are awesome More

Very nice and clean. Was welcome when I came through the doors. Service was done in a timely fashion. Was welcome when I came through the doors. Service was done in a timely fashion. More

Service staff was amazing. I was not able to leave my car for a few days since I anm responsible for getting my husband to/from dialysis ans well ans multiple anppointnents eac I was not able to leave my car for a few days since I anm responsible for getting my husband to/from dialysis ans well ans multiple anppointnents each week They assisted me getting another car to drive. Thank you again!!! More

Professional, efficient and fast service. My last visit was in and out very fast. Thank you My last visit was in and out very fast. Thank you More

I arrived early and was told it would take 45-50 minutes. The oil change only took 30 minutes. The only negative thing is no car wash. The oil change only took 30 minutes. The only negative thing is no car wash. More

Service was great but sales not so much. I did tell one of the managers about. Hate to be bring it up but salesmen shouldn’t be rude to people. Made my decision not to buy there because of s I did tell one of the managers about. Hate to be bring it up but salesmen shouldn’t be rude to people. Made my decision not to buy there because of sales and prices. More

Expressing Dissatisfied with service. I brought my vehicle in Fay scheduled service appointment, which included oil change, fluid level check, and addressing a washer fluid indicator ligh I brought my vehicle in Fay scheduled service appointment, which included oil change, fluid level check, and addressing a washer fluid indicator light. Additionally, informed Nathan, service advisor, an intermittent engine light issue that I suspect might be related to the transmission module. While waiting for my vehicle, I observed Nathan attending to another customer regarding his vehicle. Nathan assured him that a loaner vehicle was being prepared and he would notify him when he could transfer his belongings. However, when that customer requested a different type of vehicle, Nathan accommodated his request. Eventually, Nathan informed me that I would need to schedule another appointment for a diagnosis. I inquired about leaving my vehicle that day , he explained the shop’s heavy workload. He suggested returning Monday, noting that two new technicians would be starting that day which might expedite the process. I reiterated my need for a loaner vehicle upon my return, but Nathan stated that all loaners were currently unavailable, despite having assured the other customer of their availability. I dropped off my vehicle Monday. I reminded Nathan-of my urgent need for a vehicle due to a family bereavement and reiterated my request for a loaner which was again denied, with no expectation of availability of my vehicle by Friday This inconsistency in service was concerning specifically the inconsistent handling of loaner vehicle request and overall lack of timely communication. I also pointed out that the initial service appointment did not address the washer fluid issue. The level of of service I received did not meet my expectations, and I perceived a disparity in treatment. As customer service significantly influences my decision-making when purchasing a vehicle , I have consistently chosen Heritage Buick for service despite potentially higher costs, due to my emphasis on reliable service. However, this recent experience has severely undermined my confidence in your dealership. I formally requested a review of this matter and a response outlining the steps your dealership will take to address my concerns. Inconsistent handling of loaner vehicle request. I would really appreciate if someone would contact me. More