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Heritage Toyota Harrisburg - Service Center
Harrisburg, PA
240 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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240 Reviews of Heritage Toyota Harrisburg - Service Center
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January 12, 2012
Trish the service representative was very helpful and instructive. She fully explained the 30,000 mile check up thoroughly. including the final check-up of the included warranty items. Also, the expl instructive. She fully explained the 30,000 mile check up thoroughly. including the final check-up of the included warranty items. Also, the explanation of the winter tire pressure for the Camry was very instructive as well. More
by frank brew
Employees Worked With
Trish
January 11, 2012
they treat my problem with the upmost concerns and give the answer to the problem.also i enjoy going there.the tects are very reespectful to listen to your problem too. the answer to the problem.also i enjoy going there.the tects are very reespectful to listen to your problem too. More
by breezienuts
Employees Worked With
trish hollenbaugh
January 11, 2012
Very clear communication as to what work was being completed to my van. Loaner car availablility. Concern about my waiting time. Professionalism of my contact, Trish Hollenbaugh. completed to my van. Loaner car availablility. Concern about my waiting time. Professionalism of my contact, Trish Hollenbaugh. More
by Bill Shoop
Employees Worked With
Trish Hollenbaugh
January 09, 2012
I was very impressed with the friendliness, great service and attention to explaining my service. Trish was wonderful she was very helpful and made a above and beyond effort. and attention to explaining my service. Trish was wonderful she was very helpful and made a above and beyond effort. More
by ROBB2012
Employees Worked With
Trish
December 30, 2011
I was greeted courteously and my car was immediately taken in for service. It was completed in the estimated time I was given. Although the prices are typically higher than a local garage I prefer follo taken in for service. It was completed in the estimated time I was given. Although the prices are typically higher than a local garage I prefer following the service plan the dealer provides. This has helped my car purchases of the past last and perform well. More
by Moppin
Employees Worked With
David Travis
November 03, 2011
Went for the free inspection, I thought free meant no money involved. I should have asked at the time of purchase of a new venza that free inspection doesn't include the emission part. I could get both a money involved. I should have asked at the time of purchase of a new venza that free inspection doesn't include the emission part. I could get both at other places for $19.95 on occassion. So I brought my truck in which I was sure had less than 5000 miles on it so the emission wpould only cost $29.99. Not so they said at time of pick up by Megan that the state computer said I had more than 5000 miles on it. Not sure I went home and dug up my last inspection report from Mienike @ $19.95 and saw that my truck had only 2800 miles since the last inspection. Back into Freedom Toyota to see the service manager, who at the sight of the 2 inspection reports saw that only 2800 miles was true, and refunded the $10.00 difference in price for an exemption inspection. He said that the info mustn't have transfered to their system. How dumb do they think all people are. If there was no info transfer why did they charge me the highest price, and how could they do an inspection, legally, tell me that. More
by yurg2
Employees Worked With
megan & mechanic
September 08, 2011
It wasn't that I received bad customer service, but that there was no customer service. The conversation with the service writer went like this on check-in: "Here for your recall?" she said. "Yes." there was no customer service. The conversation with the service writer went like this on check-in: "Here for your recall?" she said. "Yes." "Good. Sign this." A piece of paper is passed across the desk, unaccompanied by any explanation of what I was signing or why. I took a moment to read it. "Are you leaving or staying here?" she asked. "I'm going to wait." "Ok. Go into the waiting room. I'll find you when it's done." As you can see, at no time was I asked if there were any other needs, further explanation, or additional information offered. An hour and a half passes. During this time I do not see the service writer nor am I informed of the process, how long to expect, or anything else. Only because of the person I spoke with the day before, whose name I believe was Heather, did I understand that the service takes an hour to an hour and a half. At this time I see my vehicle taken into the service check-in bay. And watch it sit. And sit. And sit. 30 minutes passed with it in the bay without any contact with the service department or the advisor who had checked me. Frustrated by this, I walked into the bay to find an employee leaning up against the drivers side fender of my car shooting the breeze with his co-workers. "What do I need to do to get my car out of here? It's been sitting here for 30 minutes and I haven't heard from anyone about it." I asked. There was a bit of stammering when another employee said "I can take care of that for you." His badge indicated he was the assistant service manager, but he didn't introduce himself or apologize for the delay. After several minutes of waiting as paperwork was printed and my next signature received, again without an explanation, I was finally able to leave. More
by s.mann
Employees Worked With
Magan Mckay
August 26, 2011
Great Staff,Good service. I take my care here for service on a regular basis and am always treated well. I have a car with over 100,000 miles and they keep it running for me. on a regular basis and am always treated well. I have a car with over 100,000 miles and they keep it running for me. More
by panmclain
Employees Worked With
Magan McKay
July 27, 2011
Trish was wonderful in succinctly explaining everything to me. I was not confused. She explained every detail. She used words and descriptions that were easily understood. "Stretch" was also very good at e to me. I was not confused. She explained every detail. She used words and descriptions that were easily understood. "Stretch" was also very good at explaining details. I felt very comfortable when my service was completed. Thank You Freedom................Brenda More
by Heygal8
Employees Worked With
Trish Hollenbaugh
July 23, 2011
I called and set up an appointment to have a screw in my I called and set up an appointment to have a screw in my rear passanger tire remove and repaired.I arrived 15 minutes early for the appointment. The I called and set up an appointment to have a screw in my rear passanger tire remove and repaired.I arrived 15 minutes early for the appointment. The service advisor Dave was with another customer, I waited patiently while he was with the other customer. They could not locate the mans vehicle, they were searching in the computer finally the customer told Dave to take me. At this point Dave was more worried about the other mans vehicle to listen to what I was telling him. I waited in the customer lounge for 1 1/2 hours finally I went to talk to Dave because I saw my car sitting there done. He was on the phone, I went back in to the lounge after 10 minutes he came in and told me it was done. I cashed out and when I got home I saw the screw was still in the tire .. They had not repaired it. After a call, another appointment was made an the correct repair was made. A half day was wasted to bring it in plus gas on my part an then another trip and gas. Finally they acted as if nothing was wrong! More
by Vickie Zipay
Employees Worked With
Dave Travis
