Heritage Valley Ford - Putnam

My Review Overall, I am happy with my experience. The employees are friendly and make you feel comfortable. Dave really knows his stuff and takes his time expla Overall, I am happy with my experience. The employees are friendly and make you feel comfortable. Dave really knows his stuff and takes his time explaining the different warranties and insurances. The only complaint I have is that I was told that a recall would be taken care of before picking up the vehicle and it was not. I had to ask about it and was told that it would have to be scheduled. It's probably not a big deal but it would have been nice if it was taken care of like I was told it would be or at the very least, have been told that it was scheduled for service. I did enjoy the fact that I was able to take the vehicle for a few days to test drive it. More

Used Ranger Great vehicle! Great people! Very happy with my first truck. I would recommend Putnam Ford to anyone and everyone. Head on over to Putnam Ford where t Great vehicle! Great people! Very happy with my first truck. I would recommend Putnam Ford to anyone and everyone. Head on over to Putnam Ford where the price is right! More

Putnam Ford First service interval on 2016 F250 Superduty purchased new at Putnam Ford. Smooth transaction. Total time for oil change, multi-point inspection, a First service interval on 2016 F250 Superduty purchased new at Putnam Ford. Smooth transaction. Total time for oil change, multi-point inspection, and tire rotation was nearly 1.5 hours. While this might seem a bit lengthy, it is acceptable to me. I'd rather not think the service technicians are under pressure to rush the service. More

Prices worth it in the long run I've only had positive experiences, but I know prices are higher than other local mechanics... but you get the right parts, and there is less of a cha I've only had positive experiences, but I know prices are higher than other local mechanics... but you get the right parts, and there is less of a chance that I'd return for the same problem, whatever it is. The few times I've gone elsewhere, I was not as happy with the service. More

ALWAYS the BEST! Always a fan of Ford products, Putnam Ford is by far the best dealership with outstanding staff. Since I moved to northeast CT and chose Putnam Ford y Always a fan of Ford products, Putnam Ford is by far the best dealership with outstanding staff. Since I moved to northeast CT and chose Putnam Ford years ago, I can't imagine being without them. From sale to service, they are kind, easy to work with, explain things very well, are dependable and very affordable. I consider myself quite lucky to have this business here in my town. There should be more stars for ratings, because everyone at Putnam Ford is beyond excellent. More

Very good experence. Michale made the purchasing of the car I wanted very pleasant.. Helped me and my wife understand the the way to use all the equipment on the esc Michale made the purchasing of the car I wanted very pleasant.. Helped me and my wife understand the the way to use all the equipment on the escape!, More

Purchase of F250 My experience started outside looking at a truck. I was greeted by some one from sales. Aaron had great knowledge of the truck and available rebates. My experience started outside looking at a truck. I was greeted by some one from sales. Aaron had great knowledge of the truck and available rebates. After talking about the truck and a test drive I was still not convinced to get the truck. Then I met Dave the sales manager. He was tremendously helpful and gave an incredible deal. The experience made me feel like family. I will be sending all members of my family there for their new vehicles. More

My 2015 mustang/ door latches Recall The work was completed within the estimated time . After returning home and clearing the front seats it became apparent that no effort was made to The work was completed within the estimated time . After returning home and clearing the front seats it became apparent that no effort was made to clean the stains made by the service technicians. I made an effort to do so myself with some results. Disappointed. More

Great shopping experience! I found exactly what I was looking for online and went in for a test drive. I feel in love before I even left the lot ! When I got back Aaron was rig I found exactly what I was looking for online and went in for a test drive. I feel in love before I even left the lot ! When I got back Aaron was right there and he made everything so easy. David went to new levels to get me exactly what payments I wanted and EXPLAINED everything in terms that I understood completely. Jack the GM was there and didn't hide in an office which made me feel like he wants to know about his customers. The whole time the guys were laughing and joking with me it felt like family. One of the BEST car buying experience EVER. More

Great people I have been visiting Putnam Ford for 8 years. I have purchased 5 vehicles in that period. All from Putnam Ford. Tim Cambell, Mike Place, Dave Prome an I have been visiting Putnam Ford for 8 years. I have purchased 5 vehicles in that period. All from Putnam Ford. Tim Cambell, Mike Place, Dave Prome and Dan Goyette are all a true asset to the Putnam Ford crew. I am in the process of picking up our second new Explorer and to my surprise, a 2015 F150 tomorrow morning. I know there will be no hiccups and if there is I know Putnam Ford will step up to make an easy transition. Before I forget, I cannot thank Gary and the boys at the service desk enough for the great assistance and putting up with me. Go Putnam Ford ! More