Heritage Valley Ford - Putnam

Awesome!!!! I just wanted to let everyone know that this is the first dealership that truly has the customer first. Everyone went out of their way to make my exp I just wanted to let everyone know that this is the first dealership that truly has the customer first. Everyone went out of their way to make my experience unforgettable. There was no pressure to make me purchase something I didn't need nor want. I was provided options and each one was explained clearly so I understood which one would be the best suited for me. Jake took the time to explain all the features of my truck had and how to use them. I had questions about the initial break-in and Rob provided the dos and don'ts. When everything was signed and the keys handed over Jake stated that is was a pleasure doing business with me and you could truly see he meant. Not just idles words spoken by a salesman. If you are every in the market for a vehicle please make Putnam Ford your first and last stop. You won't be disappointed. More

Very easy to deal with Tim W was very helpfull. I was coming from 45 minutes away with little time to spend, he had van pulled up front & snow cleared off when I arrived. He Tim W was very helpfull. I was coming from 45 minutes away with little time to spend, he had van pulled up front & snow cleared off when I arrived. He copied my license & put a dealer tag on it so I could take it for a short test drive. I checked it out & asked him to hold it till Monday when I could return to check it out closer & make a deal which I did. Picked it up next day as discussed. Tim W and Dave P were very helpfull. More

So far so good!! Perhaps we were the unusual customers, my intention was not to drive home a new vehicle rather to see if I could get financed. It was quickly explaine Perhaps we were the unusual customers, my intention was not to drive home a new vehicle rather to see if I could get financed. It was quickly explained that I was a bit backwards in my thinking and that I should at least pick out a vehicle first. So I sat in one then another and called my better half down to take a test drive. Admittedly, I did the walk of shame for my credit was certainly not the best. So as we waited for the fate of my financing, my daughter was entertained by Ford the dealership's pet bird. Needless to say we drove out of there with the vehicle we wanted, a reasonable payment, 3 yr waurentee and gap insurance. The salesman/ owner Jake and finance guy Dave were excellent to work with. I felt truly comfortable with the whole experience. The truck is beautiful!! It is having a low battery issue but as promised they are ordering us a new one. Right before we left, the owner shook my hand and stated that it was an absolute pleasure doing business with me and honestly I believed he was sincere and left feeling valued and appreciated. I would give Putnam Ford my highest recommendation. More

Car Starter I had gotten a gift card for a car starter for Christmas, so I brought it down to Putnam Ford to have it put in and get a oil change also. When the se I had gotten a gift card for a car starter for Christmas, so I brought it down to Putnam Ford to have it put in and get a oil change also. When the service was done they had called to say it was done, but they couldn't put in the car starter because it wasn't a brand new vehicle. They gave me the name and number for the guy that does them for the dealership. So I said ok. Then I talked with Tim Campbell about getting my money back because that was intended for the starter. Come to find out the service dept. dropped the ball and Tim Campbell picked it up and fixed the issue by having my vehicle picked up that night, having it put in for the next day. 8 o'clock in the morning rolls around and I had gotten a call from the owner of Putnam Ford saying your trucks all set and you can pick it up. I really want to thank Tim Campbell even though he's the sales manager for helping me with a service center's expertise and getting the job done. More

My 2017 Fusion Rocks!!! My experience was once again top notch! Treated like part of the family! Accident rental was timely! Sales was awesome! Financing was straight forward My experience was once again top notch! Treated like part of the family! Accident rental was timely! Sales was awesome! Financing was straight forward! And they had me out driving my new Fusion! Great job Rick and team! More

Great experience!!! The staff was very professional, personable and respectable Michael Place went above and beyond any salesperson I have ever met. I was treated like a The staff was very professional, personable and respectable Michael Place went above and beyond any salesperson I have ever met. I was treated like a customer should be treated. More

Rental car So easy to get! We thought finding a place for a rental was going to be difficult and thought the process was going to be long, but Melissa had us in So easy to get! We thought finding a place for a rental was going to be difficult and thought the process was going to be long, but Melissa had us in and out for both getting and returning the car! More

Flexible buying experience I want to thank Michael and Tim for an extremely pleasant experience in your dealership. I have purchased many vehicles but this was the simplest and I want to thank Michael and Tim for an extremely pleasant experience in your dealership. I have purchased many vehicles but this was the simplest and lowest pressure environment I have seen. More

Wonderful Service & Non Pressure sale I had a great experience at Putnam ford. Starting with Jenni Woods getting in touch with me right away to Mike Place in sales being knowledgeable and I had a great experience at Putnam ford. Starting with Jenni Woods getting in touch with me right away to Mike Place in sales being knowledgeable and answering all of my questions. Everything was smooth and easy. Dave the Finance Manager was also friendly and helpful. I love the small town friendly and welcoming vibe of this dealership! I would highly recommend. More

Putnam ford service Service Mgr. Gary Machamer and his team did a great job repairing my 2011 Ranger. Gary got me right in and when the parts arrived , They got me right Service Mgr. Gary Machamer and his team did a great job repairing my 2011 Ranger. Gary got me right in and when the parts arrived , They got me right out. I would recommend the service department with the highest rating. and thank you Tim campbell and Melissa. BRAD n More