Heritage Valley Ford - Putnam

Convenient and trouble free Putnam Ford's service department is always very accommodating when it comes to my schedule. They are good about keeping me informed as to what repair Putnam Ford's service department is always very accommodating when it comes to my schedule. They are good about keeping me informed as to what repairs are needed and the time it will take to do them. They are exactly what I look for in customer service: Friendly and honest. They treat me like I am their best customer. More

It was excellent as usual! It is always an excellent experience and Gary is always informative and very helpful. He explained everything to me and repaired the muffler with cos It is always an excellent experience and Gary is always informative and very helpful. He explained everything to me and repaired the muffler with costs in mind seeing my car is 13 years old. More

Purcased a 2014 F150 The sales team was honest and stait forward. They did not try to miss lead me or try to push me to make a deal fast. I was very happy with the integri The sales team was honest and stait forward. They did not try to miss lead me or try to push me to make a deal fast. I was very happy with the integrity of the dealership as a whole and I can tell you at had very different exsperinces at other local Ford dealers. More

Outstanding customer service! They are a friendly & courteous team here. Sales, finance, and service were outstanding and I highly recommend them to anyone. I felt I was treated li They are a friendly & courteous team here. Sales, finance, and service were outstanding and I highly recommend them to anyone. I felt I was treated like family, they went above and beyond. More

Great Service I brought my Edge in as the door ajar light had been coming on for a few months. Drop off was quick as was obtaining a rental to get to work for the I brought my Edge in as the door ajar light had been coming on for a few months. Drop off was quick as was obtaining a rental to get to work for the day . My door was fixed later that day and I went to pick up the next morning - during a snow storm. David was quick to get me going and even offered to assist in cleaning off my roof! I will definitely be coming back. More

Putnam Ford = superior kindness + service . This morning I was reading while waiting for my car, Faith's oil change. And older and not so healthy looking old gal came in on her walker and to . This morning I was reading while waiting for my car, Faith's oil change. And older and not so healthy looking old gal came in on her walker and took a seat near the door. One of the service guys came in and kneeled down beside her. He kindly explained what they would be doing to her car. He offered to get her a coffee. All the folks I deal with at Putnam Ford show that same kindness and respect to me and everyone else I've ever seen come through their doors. Bearing in mind that my car, old Faith is a 2006 (bought from Putnam Ford) and will hit 200,000 miles in the next oil change or 2. Clearly this is a local business that starts with good behavior from the top and is extended by every employee they have. Superior! More

Great experience! Great buying experience! They were patient, helpful, kind and professional. I got a great deal with no pressure! Very happy with my experience! Will Great buying experience! They were patient, helpful, kind and professional. I got a great deal with no pressure! Very happy with my experience! Will definitely go back! More

New wheels for Bill Excellent customer service from start to finish, in and out. All our questions and concerns were answered or solve in a timely manner. We are pleased Excellent customer service from start to finish, in and out. All our questions and concerns were answered or solve in a timely manner. We are pleased to have purchased this vehicle at Putnam Ford. More

Oil change and remote start install. I had the oil changed and tires rotated on my wife's new Explorer. In addition I had a remote start option installed as a Christmas present. I set a I had the oil changed and tires rotated on my wife's new Explorer. In addition I had a remote start option installed as a Christmas present. I set aside a full day for the service on the dealer recommendation. They were done in a little over one half day and everything seems to work fine. They spent time explaining how to operate all the features included with the option. Happy wife happy family. More