Herlong Chevrolet

What a joy to buy a car! So we arrived with our 3 kids to look at an SUV. This staff welcomed our 3 wild boys with open arms! They even gave them a toy "grab bag" to pick a to So we arrived with our 3 kids to look at an SUV. This staff welcomed our 3 wild boys with open arms! They even gave them a toy "grab bag" to pick a toy......which helped keep them busy so that we could focus on the decisions at hand. And the owner even brought his beautiful black lab named "Cole" out for our boys to pet! Talk about a "hometown business"! The experience was great....like being in the home of a friend. You have all our business Herlong! And you even gave my husband a Herlong baseball cap as we left....which he wears weekly! Thanks to Brooke (our salesperson)! She was easy going and not pushy at all.....which we loved! Thanks Herlong.....we will be back! And we love our new SUV....so do our little boys. More

Misleading Although I was initially happy with the customer service I received in the purchase of my 2008 Escalade, I was disappointed in my further dealings wit Although I was initially happy with the customer service I received in the purchase of my 2008 Escalade, I was disappointed in my further dealings with the company. The side view mirrors were broken on the truck. When we brought this up they told us they would fix it at their cost. We agreed to this and it was written on the we owe. We live about an hour away from the company. We made an appointment and came back later to get the vehicle fixed as agreed. The appointment was for 8am. Since it's our only vehicle for our 4 kids I had to stay up there with the vehicle while it was getting fixed. After 2 hours the service department comes to me and asks if I was under the impression that this would not cost me anything. Of course I said yes. She then explained to me that what they "meant" was that they would fix it at "their cost" meaning I would pay their cost. I was already a little upset with this and that it took 2 hours for me to get this information. I said well how much is that going to be? It took another hour and a half for them to come to me with an estimate for $1400 to fix what was broken on the vehicle before we bought it. So I spent 3.5 hours at the dealership and 2 hours of driving for nothing to get done and they didn't even have the parts. So I would have to come back again anyway if I agreed to pay that ridiculous amount of money. Very highly disappointed and felt like a play on words. More

True-Blue My Ford is my means of transportation for short & long distances. The service department @ Herlong Ford Edgefield is the epitome of good quality trus My Ford is my means of transportation for short & long distances. The service department @ Herlong Ford Edgefield is the epitome of good quality trustworthy service! More

Excellent experience We have just purchased our fourth vehicle from Herlong Chevrolet in Johnston, SC. We are, also, preparing to purchase a fifth. The customer attentio We have just purchased our fourth vehicle from Herlong Chevrolet in Johnston, SC. We are, also, preparing to purchase a fifth. The customer attention you receive at Herlong is like no other dealership. They attend to you personally and really listen to what you are saying. They work hard to find the perfect vehicle to meet your wants and needs. After they help you achieve the purchase of a lifetime, they continue to serve you through their hospitality and awesome service department. Herlong Chevrolet feel more like family than a business. We are so glad we found you! Brian Spears More

Treat you like family Herlong Chevrolet in Johnston, SC has the best customer service and vehicles hands down. If they don't have the vehicle you want, they will find it f Herlong Chevrolet in Johnston, SC has the best customer service and vehicles hands down. If they don't have the vehicle you want, they will find it for you. No request is too big for the people at Herlong. They go out of their way to make your experience with them the best that it can be. I highly recommend, not only the sales department, but the service department too! More

Great Buying Experience! I worked with Cliff at Herlong Chevrolet Buick and had a surprisingly great, straightforward experience with him and the team at Herlong. It was a re I worked with Cliff at Herlong Chevrolet Buick and had a surprisingly great, straightforward experience with him and the team at Herlong. It was a refreshing to not have the ‘sleazy’ car dealership experience one now expects to be the norm in buying a used car. Cliff was honest and accurate about the condition of the car over the phone and was a delight to work with in person. I can attest to their ‘no additional fees’ is true as well. The price of the car was the final cost on the documents in the finance office – once again, very refreshing. Great buying experience and very happy to recommend to anyone looking to buy from them. - RBS More

Car buying is easy at this small town dealer! Was looking for a used Buick Regal GS this September as near to Atlanta as possible, and saw a certified preowned example at Herlong. Made a call and Was looking for a used Buick Regal GS this September as near to Atlanta as possible, and saw a certified preowned example at Herlong. Made a call and spoke with Ben Herlong, who was friendly and helpful. I made arrangements with him and made the trip on a weekday to take a look at the car. It was pulled around front waiting for me when I arrived, and I was able to take the test drive I wanted and look the vehicle over thoroughly without an ounce of pressure or impatience. Once decided, I sat down in Ben's office and we had an easy ten minutes of negotiating, shook hands, and the deal was done! I'm positive that things would NOT have been so easy at a big Atlanta dealer. Ben and the other employees worked things out with my preapproved third-party financing, cleaned the car, had me sign papers, and I was on my way. A totally painless experience. Check out their inventory online and make the trip if they've got what you want - you won't be disappointed! More