Herrin-Gear Lexus - Service Center

Jason Summerlin was excellent. He greeted us and was very accommodating with loaner vehicle. He also communicated with me via text to update timing of service and expected pickup. We love Herrin Gear very accommodating with loaner vehicle. He also communicated with me via text to update timing of service and expected pickup. We love Herrin Gear Lexus service. More

Work was timely. Christine made the concierge service easy. Driver Wilson so nice. The work was done quickly and well. I woill surely use again easy. Driver Wilson so nice. The work was done quickly and well. I woill surely use again More

The service provided was my 20,000 mile maintenance. The wait was excellent. My service advisor has been great. Although, I feel the service was pricey for an oil change and tire rotation. wait was excellent. My service advisor has been great. Although, I feel the service was pricey for an oil change and tire rotation. More

They think they found the trouble with my Lexus. I sure hope so to They worked with me over a weekend and had it ready Monday hope so to They worked with me over a weekend and had it ready Monday More

Al provided great customer service. Al is very friendly, efficient, and very communicative. He is amazing, and to me he is one of the "BEST"service advisor. friendly, efficient, and very communicative. He is amazing, and to me he is one of the "BEST"service advisor. More

Gay is always helpful and knowledgeable. She is one of the main reasons I keep coming back. She treats her customers with respect. She keeps me informed of the progress when my car is being serviced. the main reasons I keep coming back. She treats her customers with respect. She keeps me informed of the progress when my car is being serviced. More

Prompt service! Very accommodating. Friendly staff. Wonderful customer service. Comfortable lounge area. Visit assured me that I made the right decision in selecting a Lexus as my next vehicle. Wonderful customer service. Comfortable lounge area. Visit assured me that I made the right decision in selecting a Lexus as my next vehicle. More

Joshua took great care of our needs as he always does. We were serviced at our appointment time and we’re pleased with the service. were serviced at our appointment time and we’re pleased with the service. More

I made an appointment to get my Lexus serviced and everything was ready when I arrived. The Service person was great. Everything was explained before the work was started. everything was ready when I arrived. The Service person was great. Everything was explained before the work was started. More

Too far away. Know that's not your fault, but staff was helpful and friendly and you did have a nice waiting area and clean bathrooms. 👍 helpful and friendly and you did have a nice waiting area and clean bathrooms. 👍 More