Herrin-Gear Lexus - Service Center

Gay is the most professional, attentive and caring person. She is trustworthy with good recommendations. I look for her to help us with all our Lexux service needs. person. She is trustworthy with good recommendations. I look for her to help us with all our Lexux service needs. More

First time for service. Prompt attention and engaging staff. Nearly $300 55k service was pricey. Thought the vehicle would be washed. It wasn’t. Not a major disappointment yet seemed ‘off’ given the leve staff. Nearly $300 55k service was pricey. Thought the vehicle would be washed. It wasn’t. Not a major disappointment yet seemed ‘off’ given the level of service during the purchasing process. More

Josh is the best and I absolutely trust him to make sure I am taken care of. I had to have a tire replaced due to a cut and he was honest and told me that my other tires still had life on them and did not n I am taken care of. I had to have a tire replaced due to a cut and he was honest and told me that my other tires still had life on them and did not need to be replaced at this time. That made me feel good to know that he wasn’t trying to trick me just for a sale. More

quick, efficient service. Clean waiting area with ample drinks and snacks. No pressure to "upsell" to another service. Friendliest people around. Thank you, HGL, thank you. drinks and snacks. No pressure to "upsell" to another service. Friendliest people around. Thank you, HGL, thank you. More

Always good service. Gay is easy to work with. I bought the prepay service plan and that really makes it easy and not have unexpected or hidden costs. the prepay service plan and that really makes it easy and not have unexpected or hidden costs. More

Great service, efficient, friendly, my problem was solved in a timely manner and my car was cleaned as a bonus. Thank you Jason for taking care of me! solved in a timely manner and my car was cleaned as a bonus. Thank you Jason for taking care of me! More

Gay provided me with courteous, professional, and timely service to my 2019 RX 350 Lexus. The dealership accomplished a 10,000 Miles Service to my vehicle. service to my 2019 RX 350 Lexus. The dealership accomplished a 10,000 Miles Service to my vehicle. More

They are very professional. Jason was my service provider and he explained exactly what work would be done on my car. Also, Shawn Conerly sold me my car 3 years ago, and he always speaks to me when I’m there and he explained exactly what work would be done on my car. Also, Shawn Conerly sold me my car 3 years ago, and he always speaks to me when I’m there....a very nice man. More

Great service as usual!Prompt, Efficient. Professional. Great service as usual! Prompt, Efficient. Professional. Al Bouldin always does an incredible job. Highly recommend Herrin Gear Lexus to anyone. I Great service as usual! Prompt, Efficient. Professional. Al Bouldin always does an incredible job. Highly recommend Herrin Gear Lexus to anyone. It’s so easy to work with them! More

3 recalls were handled. All work and employees were very helpful and courteous. All work was great and every employee went the extra effort to assist me in any way including the ride to and home when very helpful and courteous. All work was great and every employee went the extra effort to assist me in any way including the ride to and home when no loaner was available. More