Herrin-Gear Lexus - Service Center

Satisfied customer Excellent Customer service!!! Thank you for always being helpful in answering all my questions, being speedy and caring for your customers. The best Excellent Customer service!!! Thank you for always being helpful in answering all my questions, being speedy and caring for your customers. The best service manager and best service advisor. Thanks Stan and Gaye. Keep up the excellent work!!! More

Josh is an effective and efficient service provider. I value exceptional customer service. It is one of the key, contributing attributes for any sales department that can attract and retain customers ov I value exceptional customer service. It is one of the key, contributing attributes for any sales department that can attract and retain customers over a long period of time. Speaking of exceptional customer service, it was quite obvious that the customer is the #1 priority because Josh would not let me wait. As soon as I entered the service arena, Josh quickly attended to my inquiry and automotive needs; the entire encounter was succinct, brief, and professional. To be honest, I usually see Gay because of the exceptional service she always provides. Therefore, I was reluctant about being waited on by anyone else. I'm glad Gay was busy helping someone; otherwise, I couldn't boast of the exceptional service Josh provided. My lesson: it pays to be flexible and open-minded. Keep up the great work Josh and Gay! I appreciate it. More

25,000 mile service Personable, efficient service! Would recommend Lexus dealership for service and especially I would recommend Gay. My service was for a simple tire ro Personable, efficient service! Would recommend Lexus dealership for service and especially I would recommend Gay. My service was for a simple tire rotation but I was treated well and updated frequently on progress. More

Excellence!!!! It is wonderful to have a dealership staffed with professionals from the service greeter, service agent and detail personnel. The wait was short and I It is wonderful to have a dealership staffed with professionals from the service greeter, service agent and detail personnel. The wait was short and I was advised on the next service due info. Great service. More

Oil change and Check rotors. My experience was perfect. Everything in question concerning vehicle was taken care of. I also had a loaner so that I could continue my work. My experience was perfect. Everything in question concerning vehicle was taken care of. I also had a loaner so that I could continue my work. More

60k mile checkup Gay is very helpful and well informed. We have been in for all of our checkups and have received wonderful service each time. Gay always keeps us upda Gay is very helpful and well informed. We have been in for all of our checkups and have received wonderful service each time. Gay always keeps us updated as to the status of the work being done. More

Great job! Gay is one of the reasons that we bought another Lexus. She always goes out of her way to be helpful. It was on time and ready to go as promised. Gay is one of the reasons that we bought another Lexus. She always goes out of her way to be helpful. It was on time and ready to go as promised. More

Good Customer Service Your Service Rep was very courteous and gave me his opinion about what he would do if the car belonged to him. He was very trustworthy. Thank you fo Your Service Rep was very courteous and gave me his opinion about what he would do if the car belonged to him. He was very trustworthy. Thank you for the loaner; that and the warranty made my decision an easy one to make. More

My service provider, Gay was excellent! Can’t recommend your service yet because it has not been consistent. This time it was very good and timely. Gay made extra effort to accommodate. She Can’t recommend your service yet because it has not been consistent. This time it was very good and timely. Gay made extra effort to accommodate. She returned my call promptly and scheduled my appointment. More

Very professional!! Very prompt service!! Gay was SO HELPFUL ! I was pleased with all aspects of the service department. A loaner car was promised & it was just as I Very prompt service!! Gay was SO HELPFUL ! I was pleased with all aspects of the service department. A loaner car was promised & it was just as I expected.. More