Herrin-Gear Lexus - Service Center

Fantastic Jonathan Chadic was the best manager I have ever met! I was so upset to find out he had an accident and had died! He will be greatly missed!! Wally to Jonathan Chadic was the best manager I have ever met! I was so upset to find out he had an accident and had died! He will be greatly missed!! Wally took care of me after that for my repairs. He is very nice and so helpful! This is my first Lexus and I love it! I will definitely be back to this dealership!! More

Excellent and efficient! Gay was great and very friendly. Her experience provided me confidence that my service would be handled properly and efficiently. I will certainly a Gay was great and very friendly. Her experience provided me confidence that my service would be handled properly and efficiently. I will certainly ask for her next time I need service. More

Very pleasant, calming atmosphere. Greeter stood up and greeted us with a hand shake and smile. Proceeded to take necessary information on the vehicle. Told us there was coffee and snac Greeter stood up and greeted us with a hand shake and smile. Proceeded to take necessary information on the vehicle. Told us there was coffee and snacks while we waited and gave us an estimated wait time. The gentleman who came to us and said, " we're good to go was also very friendly and kind. They washed my car and I appreciate the techs as to keeping the inside of my vehicle clean, for example no oil grime on my seats or the floor board. More

Everything I asked for and more! Gay was so helpful...even held on to my loaner when I was late! I’ll always ask for Gay! She told me what to expect as cost and was great. Gay was so helpful...even held on to my loaner when I was late! I’ll always ask for Gay! She told me what to expect as cost and was great. More

Service was excellent, i was offered a vehicle. I was greeted by Mr Partridge, when i arrived he explain to me the service I needed offered me a complimentary car if i had to run errands. I was tho I was greeted by Mr Partridge, when i arrived he explain to me the service I needed offered me a complimentary car if i had to run errands. I was thoroughly satisified with the service. More

1 year / 10,000 mile Brett made this visit extremely pleasant. He was very professional and courteous. We would highly recommend this Dealership to our friends and family Brett made this visit extremely pleasant. He was very professional and courteous. We would highly recommend this Dealership to our friends and family based on this visit. More

warranty service I brought in my Lexus GX 460 for its first warranty service. Al Bouldin was very friendly and took care of needs very promptly. I would highly recomme I brought in my Lexus GX 460 for its first warranty service. Al Bouldin was very friendly and took care of needs very promptly. I would highly recommend Al. More

timely I was given a loaner vehicle to do my errands while my vehicle was serviced. They had the loaner ready for me when I got there and my vehicle was serv I was given a loaner vehicle to do my errands while my vehicle was serviced. They had the loaner ready for me when I got there and my vehicle was serviced in a timely manner. I appreciate the effort to get me where I needed to be without a hassle. More

Quick Good customer service. Overpriced, however. Should absolutely include a complimentary car wash. Even smaller service centers do it and for the price c Good customer service. Overpriced, however. Should absolutely include a complimentary car wash. Even smaller service centers do it and for the price charged here, it is a must. More

60k service We were thoroughly satisfied with our service experience last Wednesday. It was a busy day, but Brett Bennett got us in, explained what would be done, We were thoroughly satisfied with our service experience last Wednesday. It was a busy day, but Brett Bennett got us in, explained what would be done, and got us our loaner car promptly. We also had the Takata airbag recall done. Our car was returned, washed and ready, at the time we were told it would be. Everything was top shelf. Thanks! More