Herrin-Gear Lexus - Service Center

Service Great service, Rebecca provided me a loaner which helped me greatly as I had multiple appts. Had a question later and she returned my call. Great service, Rebecca provided me a loaner which helped me greatly as I had multiple appts. Had a question later and she returned my call. More

Service at the Lexus dealership I was very satisfied with the service that I received and would highly recommend this dealership to others. The workers had patience and showed conce I was very satisfied with the service that I received and would highly recommend this dealership to others. The workers had patience and showed concern about customers. More

Much better service this time. I am very satisfied with my service on my RX350. Ms. Gay took care of my Lexus. She was very professional and insured that all the required maintenanc I am very satisfied with my service on my RX350. Ms. Gay took care of my Lexus. She was very professional and insured that all the required maintenance on my Lexus was done correctly. In the past, I had to come back to re-do the computer because the Requires Maintenance light or page came up on the monitor screen. More

Very Comfortable I had my car serviced at Herrin Gear and the experience was very good. I waited in the lounge area for about an hour and a half. The area was very c I had my car serviced at Herrin Gear and the experience was very good. I waited in the lounge area for about an hour and a half. The area was very clean, refreshments were good, and I was asked several times if I needed anything. Everyone was polite and the service personnel were very efficient. More

Broken cup holder and lost gear shift cover I recently moved to this area. I had to have my car picked up and serviced. Herrin Gear is the only Lexus Dealer in the area. After I got my car ba I recently moved to this area. I had to have my car picked up and serviced. Herrin Gear is the only Lexus Dealer in the area. After I got my car back, I realized that the cover for my gear shift release was missing and my cup holder was broken. I called several times and sent several emails. They were non responsive. I contacted Lexus Corporate. They refused to respond to the damages they did to my car. So it will cost me over $400.00 to repair the damage that was done while they had my car. I have previously done business with Park Place Lexus in Plano Texas. The Service and response the 100% different. More

In and Out! Excellent from beginning to end. I was greeted with timeliness and professionally. Service was provided per agreement. I had no questions or concerns Excellent from beginning to end. I was greeted with timeliness and professionally. Service was provided per agreement. I had no questions or concerns during this visit. More

Service Excellent. Always willing to help me with transportation for my job. Have never been denied convenience for continuing to get on with my day. Thank yo Excellent. Always willing to help me with transportation for my job. Have never been denied convenience for continuing to get on with my day. Thank you More

Taken care of.. Lexus will take good care of your every car need from oil change to recall on air bags, I know cause that's what they did for me.. Lexus will take good care of your every car need from oil change to recall on air bags, I know cause that's what they did for me.. More

Always friendly and courteous. Very customer oriented. In my opinion, the entire Service Dept. reflects the attitude and customer care of the Service Manager, Stan Gorman. The service that we get is In my opinion, the entire Service Dept. reflects the attitude and customer care of the Service Manager, Stan Gorman. The service that we get is always excellent. More

Had a wonderful experience, with the help of Ms. Gay. I gave the rating because of the great service I received. Everyone was friendly and the atmosphere was at Herrin-Gear Lexus was awesome. The length o I gave the rating because of the great service I received. Everyone was friendly and the atmosphere was at Herrin-Gear Lexus was awesome. The length of time I spent waiting was not bad at all, so I was greatful for that. Everyone there had great customer service. More