Herrin-Gear Lexus - Service Center

took care of my needs I ended up having a problem with my air pump, which was covered under the CPS program, thankfully, because the bill was significant. Pleased that it I ended up having a problem with my air pump, which was covered under the CPS program, thankfully, because the bill was significant. Pleased that it was covered inasmuch as I have low mileage on my car, but out of warranty. More

Fast with a smile The service group took exceptional care of our NX. The experience was seamless and everything went fine. The sales team provided information and prici The service group took exceptional care of our NX. The experience was seamless and everything went fine. The sales team provided information and pricing on several new Lexus models which will help on Making the decision on our next purchase More

Very timely and courteous The service was personalized and they worked with my schedule to get my vehicle serviced in a timely manor And it appeared they treated everyone with The service was personalized and they worked with my schedule to get my vehicle serviced in a timely manor And it appeared they treated everyone with the same respect More

Great service We have recently purchased our 2nd vehic from HGL and there is a reason we are repeat buyers. HGL offers excellent service from the greeter to the se We have recently purchased our 2nd vehic from HGL and there is a reason we are repeat buyers. HGL offers excellent service from the greeter to the service attendant. AND it seems like everyone is genuinely sincere in their concern that everything is done right! More

Christopher brett bennett He's great, explained everything. Very knowledgeable. Kudos Stan the manager is always very helpful. Not to mention hot coffee and snacks. Very nice f He's great, explained everything. Very knowledgeable. Kudos Stan the manager is always very helpful. Not to mention hot coffee and snacks. Very nice facility More

Very good service. I had a very pleasant service agent help me with my 70,000 service. Comfortable sitting area. I will be back when my vehicle needs service. K I had a very pleasant service agent help me with my 70,000 service. Comfortable sitting area. I will be back when my vehicle needs service. Kathleen Vicksburg, MS More

Rebecca Bradley is always to help in anyway possible. She always sees to my needs and takes care of any problems, which are none. She get a 5 star rating from me. is always to help in anyway possible. She always sees to my needs and takes care of any problems, which are none. She get a 5 star rating from me. More

Great experience! Rebecca went above and beyond to make my experience a good one! She even let me drop my car a day early and get a loaner so that I could be on time to Rebecca went above and beyond to make my experience a good one! She even let me drop my car a day early and get a loaner so that I could be on time to a morning meeting in Jackson. She's the best! More

GX460 routine service As always, everyone was very friendly. The service was performed in an acceptable time frame. The accomadations while waiting were excellent. Schedu As always, everyone was very friendly. The service was performed in an acceptable time frame. The accomadations while waiting were excellent. Scheduling the service took longer than I would have anticipated. I called about three times never receiving a live answer from a service agent. Was finally able to leave a voice mail and received a return call about an hour later. People must have been awfully busy. I understand this is a known issue being addressed. More

Very pleased I was very pleased with Andy. Great communication! I didn't feel taken advantage of like other places. I would highly recommend Lexus but especially A I was very pleased with Andy. Great communication! I didn't feel taken advantage of like other places. I would highly recommend Lexus but especially Andy! More