Herrin-Gear Lexus - Service Center

Long time customer I have been using the service dept at Herrin Gear since 1993 when I bought my first Lexus. They are extremely busy, but are consistently courteous an I have been using the service dept at Herrin Gear since 1993 when I bought my first Lexus. They are extremely busy, but are consistently courteous and friendly. Their work is always top flight. I worked with Al for the first time and liked him very much. He called when the car was ready and went over the service summary carefully with me. My car had been cleaned and vacuumed. All was well. More

regular service Al Boudin always takes excellent care of me. When I book an appointment, I am in and out without any time wasted waiting. He always does what he say Al Boudin always takes excellent care of me. When I book an appointment, I am in and out without any time wasted waiting. He always does what he says. I never have to worry when I deal with Al. More

Excellent experience Gay is ALWAYS so nice, pleasant, & helpful. She was very patient and listened to my concerns. She also seems to be very knowledgeable about the Lexus Gay is ALWAYS so nice, pleasant, & helpful. She was very patient and listened to my concerns. She also seems to be very knowledgeable about the Lexus products. More

Very polite and professional I did not have an appointment but was greeted timely. Al was very polite and personal. I left my car for an oil change and tire rotation. Al called wh I did not have an appointment but was greeted timely. Al was very polite and personal. I left my car for an oil change and tire rotation. Al called when my car was ready to be picked up. More

Superb The service was GREAT. My service advisor (Al Bouldin) was very nice and professional. He contacted me to let me know that I needed new tires, becau The service was GREAT. My service advisor (Al Bouldin) was very nice and professional. He contacted me to let me know that I needed new tires, because the thread was wearing out. Something that I thought was needed by next year. Glad to know that he was concerned about me being safe on the roads in this HOT weather. More

Great experience! Checked my vehicle in as soon as I arrived. Left with a loaner within five minutes. Called me when it was ready. Was in and out with my vehicle in Checked my vehicle in as soon as I arrived. Left with a loaner within five minutes. Called me when it was ready. Was in and out with my vehicle in less than ten minutes. As always, the people and the service is great! More

Always the best Our experience is always great. Rebecca and Gay take excellent careful of us and everyone is very helping. They will do anything to satisfy your needs Our experience is always great. Rebecca and Gay take excellent careful of us and everyone is very helping. They will do anything to satisfy your needs. We have been part of the Herrin-Gear Lexus family since 2004 and we don't plan on switching to any other family! More

Great care from Al and Herrin Gear Lexus. My 2013 300h needed 60000 mile servicing. It drives like a new vehicle, like the day I bought it. Great service. Al was an exceptional help. My 2013 300h needed 60000 mile servicing. It drives like a new vehicle, like the day I bought it. Great service. Al was an exceptional help. More

Had recall work done The service person was top notch. Gay was friendly helpful courteous. She did what she said she would and I could not be any happier. The service person was top notch. Gay was friendly helpful courteous. She did what she said she would and I could not be any happier. More

Excellent staff and sevice work My car was recalled for an airbag issue. I was set up with a loaner, my repair date was moved up to accommodate a vacation. I was ever pleased with th My car was recalled for an airbag issue. I was set up with a loaner, my repair date was moved up to accommodate a vacation. I was ever pleased with the entire process. Gaye and Wilson are the BEST More