Herrin-Gear Lexus - Service Center

Gay is absolutely the best, hands down. She cares about her customers and goes out of her way to be sure we are satisfied. Love her! her customers and goes out of her way to be sure we are satisfied. Love her! More

The work on my cars was done on and Jason was very professional and I am very please with the service that I got. Thankyou for the good service. professional and I am very please with the service that I got. Thankyou for the good service. More

I first started doing business with Herrin-Gear probably 25 years ago. They always gone overboard to tend to my automotive needs. This week was no different! 25 years ago. They always gone overboard to tend to my automotive needs. This week was no different! More

Gay Lunardine is awesome and always on top of things for me! She is prompt and always kind. I also really like your waiting area. Very nice. me! She is prompt and always kind. I also really like your waiting area. Very nice. More

Love Gay and how she treats me in the shop. However I don’t like having to write a 25 word minimum for a review don’t like having to write a 25 word minimum for a review More

Everything was first rate. No problems, prompt and the provision of a loaner car was a real help. Thanks.for making my visit fit my schedule. provision of a loaner car was a real help. Thanks.for making my visit fit my schedule. More

Really quick service, had me out of there within an hour of my appointment time. of my appointment time. More

Had 2 recalls and work was done in one day. Very pleased since I lived 100 miles away! since I lived 100 miles away! More

I would give zero stars if possible. The service manager was extremely rude. I received multiple different answers/recommendations and told that it was acceptable for a Lexus LS 460 to burn up to 1.1 quarts was extremely rude. I received multiple different answers/recommendations and told that it was acceptable for a Lexus LS 460 to burn up to 1.1 quarts of oil every 600 miles driven. Also they put the incorrect type of oil in my car. I am 60 years old and this was by far the worst experience I have ever had at a dealer’s or any other service department. More

Gay is always wonderful! She is timely and organized. She drove me back to work and kept me updated on my car. This was a recall. drove me back to work and kept me updated on my car. This was a recall. More