Herson's Honda

pleasant and quick I work with Rose Byrd as often as I can. She very nice and easy to work with. SHe expalins the repairs very well and tries to get the work done for I work with Rose Byrd as often as I can. She very nice and easy to work with. SHe expalins the repairs very well and tries to get the work done for the customer as quickly as possible More

Excellent Service Over the last 12 months I have visited the service department 4 times. Each time I visit I am greeted promptly and with courtesy, The Service Advisor Over the last 12 months I have visited the service department 4 times. Each time I visit I am greeted promptly and with courtesy, The Service Advisor is Weston Stone who carefully listens to my concern(s) and always responds with knowledge and helpful information and suggestions. For example when I asked about a proper fitting for a "lug nut" removal key Weston showed me how the fitting worked and demonstrated how to properly adjust the key on all four tires for the proper fit. I recommend Weston for all the service needs for my Honda and do so without any reservations. More

Always an exceptional experience! My husband and I always receive exceptional service when we leave our CRV with Rose Byrd. Rose always provides a clear explanation of the service ne My husband and I always receive exceptional service when we leave our CRV with Rose Byrd. Rose always provides a clear explanation of the service needed. We have complete confidence in her recommendations. She is an extremely reliable and trustworthy customer representative. Rose earns 5 stars! More

Her sons offers top notch service thanks to Rose Rose was prompt and accurate in communicating to me the repairs needed for my car. She is a true professional that foes her job well. When I expressed Rose was prompt and accurate in communicating to me the repairs needed for my car. She is a true professional that foes her job well. When I expressed a desire to test drive a car while waiting for my repairs Rose made sure I saw a sales person. She is also very knowledgeable about explaining what exactly is the problem with my car and explained to to me clearly. I feel I can trust her . More

Very helpfuk Liya made sure we got the best deal weather it be with Honda or with another dealer. She was very thorough and broke down all the paper work and payme Liya made sure we got the best deal weather it be with Honda or with another dealer. She was very thorough and broke down all the paper work and payments with us. She also explained all the features on the car and really worked with us to get the perfect car. More

Always a great experience! The service department is terrific. Rose Boyd gives friendly and exceptional service. You should ask for her when you go in. Five stars on everyt The service department is terrific. Rose Boyd gives friendly and exceptional service. You should ask for her when you go in. Five stars on everything! More

Highly Recommended - Excellent Customer Service I would recommend any of my friends, colleagues and family to come to Herson's Honda, Rockville, MD to buy a Honda. I also want to highly recommend I would recommend any of my friends, colleagues and family to come to Herson's Honda, Rockville, MD to buy a Honda. I also want to highly recommend they request Pat Zavala for their sales consultant. Pat Zavala was the salesman who assisted me in making my decision to purchase my new 2016 Honda CR-V, he is very professional, knowledgeable, articulate, honest and extremely helpful individual who answered any question I asked and also provided all the details needed between different models etc.. Pat was very patient - went above and beyond on a very wet afternoon just before Christmas 2015. More

Every Honda I purchased I service at Hersons EXCELLENT JOB Rose is my service advisor. She is an excellent customer service representative, knowledge and efficient. Her best quality is that she keeps you info Rose is my service advisor. She is an excellent customer service representative, knowledge and efficient. Her best quality is that she keeps you informed in a timely manner on the status of your service . Len Lenoci Silver Spring MD More

Bravo Zulu - Outstanding Customer Service Rose Byrd, my Service Advisor, is the primary reason I have maintained two Honda vehicles (a 2009 CRV and an 2003 Accord) at Herson's Honda for more t Rose Byrd, my Service Advisor, is the primary reason I have maintained two Honda vehicles (a 2009 CRV and an 2003 Accord) at Herson's Honda for more than a decade after purchasing them at Herson's. Her efforts providing timely, accurate and complete support make service appointments enjoyable. Our appointment this past Tuesday (1/6) was just another example of the quality support I have come to appreciate and expect over the years. Despite the frigid temperatures, the indeterminate nature of what needed to be done on my part, and the morning drop-off rush, all our questions were answered, follow-ups were done and she delivered what she promised to my satisfaction. Rose is the consummate professional. Thank you for having service staff like her. More

Excellent Customer Service Pat Zavala was the salesman who assisted my daughter and I in making our decision to purchase my new 2016 Honda Accord. Pat is a very professional, k Pat Zavala was the salesman who assisted my daughter and I in making our decision to purchase my new 2016 Honda Accord. Pat is a very professional, knowledgeable, articulate, honest and helpful individual who answered any question we asked and also provided us with all the details about this luxury mid-size sedan . Pat welcomed us with a smile, and continued to smile throughout our transaction. He is so personable. I would not only recommend to any of my friends and family to come to Herson's Honda, Rockville, MD to buy a Honda, but I would recommend they request Pat Zavala for their sales consultant. My daughter and I want to thank Pat in helping us make our purchase (11/27/15). More