Hertrich Chevrolet GMC of Easton

Terrible customer service one the service department . Charged me $788 to fix me window and it’s still not working !! Diagnosis said it was the door motor . They put a new one in and now they’re saying it Charged me $788 to fix me window and it’s still not working !! Diagnosis said it was the door motor . They put a new one in and now they’re saying it’s the switch . They don’t carry the part so I have to find the part bring my car back and they will put the switch in . Of course I have to pay for this . Manager was a total xxxxxxx . Refused to adjust my bill could care less that my problem is not resolved . I’ve been a customer for over 6 years . Stay far away from this place !!!! More

If I could give zero stars I would. After attempting to make an appointment online, getting a confirmation that said someone would reach out to confirm, and getting no call I called After attempting to make an appointment online, getting a confirmation that said someone would reach out to confirm, and getting no call I called the service department. I was told they had a vehicle pick up/drop off service that may not go far enough for me, but the advisor would check and call me back. I got no call. I called again, was told they have no such service, but the shuttle could drop me off at home, they needed to confirm some things and would get back to me. Once again (3x now for those keeping track) no call. I called back again the next day, explained that I was tired of being told I would get a call and not getting one, and just wanted to confirm that the preauthorization that was repeatedly told I needed for my service plan had been done and that they had the parts for the recall I was coming in for. Only this time was I told that the shuttle only went 15 miles, and that they wouldn't actually be performing the recall work, just an inspection and that if the work was required I would need to come back after they got the parts. At this point, over 2 weeks past when I made the appointment the oil change was no longer negotiable, so I said fine and planned to just wait for the car because I just needed it done. Car gets dropped off, night drop filled out, and I get a call at 7:22am that I have 2 recalls, not one, and oh by the way, we no longer accept any service plans. I explain that this is the 4th person I'd talked to, mentioning it multiple times to each of them, and all I had been told was that a preauthorization was required. I'm told the manager says they don't accept maintenance plans anymore. Get his name, and am offered the chance to speak with him. When speaking with Mike Devaney I ask how it is that the first 3 people I spoke with about the service plan made no mention of them not being accepted. He says well it's a change. I ask if it had changed since the day before, that being the last time I had talked to someone about it. No, that person just had the wrong information. I said well who's fault is that, certainly not mine, and am told we don't take service plans. Ok fine, do the recall work and I'll take my car elsewhere after that is done. I'm not paying for service that I have already paid for with my plan. He confirmed I wanted the car serviced, I said ONLY the recalls, I'll take my car elsewhere from now on after the recall work. He says ok, I hang up. Within a few minutes he calls back and says that I can pickup the car whenever I want as they have decided the will not be doing the recall work. I confirmed what he was saying, asking "let me get this right, you already have my car and an appointment, and now you are refusing to do the recall work even though my car is already in your posession? I am being refused service?" He says yes. I was in shock, said OK THEN, and hung up. The recall I knew about when the car got dropped off is for 3rd row seatbelts. The second recall I was told about during the first call this morning is for something with the daytime running lights. Guess I had better hope I don't need those seat belts before I'm able to get in with another dealership since Hertrich couldn't be bothered to provide me service for a manufacturer's recall. I will never have anything to do with this dealership ever again, and I will be filing a complaint with the NHTSA as well. More

I called for an oil change service and had to move the time up by a half an hour on a Friday for another appointment. Bill was very accommodating and when I arrived, I was assured I'd make my appointment time up by a half an hour on a Friday for another appointment. Bill was very accommodating and when I arrived, I was assured I'd make my appointment with time to spare. Needless to say I was pleased with the service More