Hertrich Chevrolet GMC of Easton

Superb Experience with Storm Sullivan In September 2019 I bought a used 2015 Land Rover LR4 from Hertrich of Easton, marking the 21st vehicle I have purchased. As an experienced and discer In September 2019 I bought a used 2015 Land Rover LR4 from Hertrich of Easton, marking the 21st vehicle I have purchased. As an experienced and discerning buyer who comes from a family of car dealers and salespersons, I'm surprised to be writing a review of my experience. But the exceptional experience that I had deserves to be recognized to help assure other shoppers of the service they can expect at this dealership. The salesman, Storm Sullivan, was personable, professional, honest, and authentic. He quickly arranged for same day transfer of the vehicle so that I could drive from out of town to see it. Without request, he sent photos to confirm it's arrival at his location, reassuring me I wouldn't waste a drive to the wrong place. Mr. Sullivan also arranged for the vehicle to be detailed and awaiting my arrival, unlike all other used vehicles I recently checked out. All copies of the car history and other helpful documents were ready when I arrived. During the transaction, Storm was forthright, honest, and fair with me. We quickly agreed on appropriate pricing for the trade-in and vehicle transaction, and he swiftly expedited the financing and other required paperwork. While documents were being signed, Storm fueled up the new ride and transferred the license plates so it was ready to go for a long ride home. First thing the next morning, Storm continued his supreme service levels by emailing additional papers I had requested and confirming that he located the spare key and it was being shipped overnight. I'm admittedly a highly critical and an excessively frequent car buyer who despises the typical process. However, this experience was ideal and the customer service provided by Mr. Sullivan was exceptional. I highly recommend the dealership and Mr. Sullivan to other shoppers. More

Good deal Worked with Louis and I feel like he treated me fairly and worked with me to get me where I needed to be I’d recommend him to anybody Worked with Louis and I feel like he treated me fairly and worked with me to get me where I needed to be I’d recommend him to anybody More

Wonderful experience from start to finish! Had a wonderful experience. Our salesman Louis Risher was extremely professional, personable and knowledgable. And asked all the right questions to fi Had a wonderful experience. Our salesman Louis Risher was extremely professional, personable and knowledgable. And asked all the right questions to find us the perfect vehicle. Sales and finance managers(Robert Hackney and Joe Frampton) were great and very helpful as well and helped make the entire process quick and painless, which was very refreshing for a car buying experience. I would definitely recommend everyone purchase a vehicle from this Dealer. More

Poor customer service I purchased a used 2010 f150 lariat 4x4 in February of 2017, the dealership said this was a awesome truck everything was inspected top to bottom, ok a I purchased a used 2010 f150 lariat 4x4 in February of 2017, the dealership said this was a awesome truck everything was inspected top to bottom, ok awesome I bought the truck now 14k miles later I'm broken down on the side of the road, and of course my warranty is gone. So i called the dealership and told them, They told to kick rocks! Your warranty is gone so we can't do nothing for you, they told me they can recommend someone, and they laughed, so I have made 3 payments on the truck and have many more to come and this what I get! I will never ever recommend this dealership to No One I will tell them to stay clear of these people they will get you for your money and you will be dead to them, they don't care, you sell crap You get crap results. xxxx you hertirch chevy of Easton, maryland, poor service! keep doing the work ripping people off! This dealership doesn't deserve a half a star nor should it be a outlined star. You deserve nothing , the only reason you got star was so I could submit this, it wouldn't allow to submit if I didn't give a star for the service, this dealership doesn't deserve a star! More

the car with several issues. The pre owned car I got has been in the shop twice since I got it n it's only been two weeks. I really didn't want the car but felt really pushed into The pre owned car I got has been in the shop twice since I got it n it's only been two weeks. I really didn't want the car but felt really pushed into it. So I got it n now look. I've never had so many problems with a car. So they obviously don't check everything. And I had to clean the inside cuz it was so dirty. When it's time to trade I won't b goin back. They told me they wouldn't take it back n it hasn't even been 30 days. Never again. Now I just found out the inside of my tires r messed up that's y I feel the vibration. More

It's all great till the deal is done and then what? I've been driving around in my new 2016 Canyon for 4 days now and still only have the spare key. Apparently once they have the down payment and paper I've been driving around in my new 2016 Canyon for 4 days now and still only have the spare key. Apparently once they have the down payment and papers signed, you are no longer an important customer. I've been told that the main key fob (for remote keyless entry, a "highlighted feature") and the manual should be there by Monday. They were able to bring this vehicle from another dealership to Easton, the very next day so they certainly can get the key and manual there too. I was also a bit insulted by their sales process of asking how much I wanted my payments to be, instead of showing my all the numbers up front and the interest rate they were offering. I had done my homework prior to going in, and knew what I wanted. Had to rattle the guy's cage a little to get more interaction and told him we wanted to pay $400/month for 5 years LOL! More

Awesome service from beginning to end! Amazing service! Fully satisfied with the whole process. The car is exactly what I wanted within my price range. Service was outstanding! Thank you so Amazing service! Fully satisfied with the whole process. The car is exactly what I wanted within my price range. Service was outstanding! Thank you so much ! More

Bad customer service "Dana & Management" I just left Hertrich in Easton Md on 11/11/2014. I applied online on 11/10/2014, my sales lady called me back and told me that I was approved with a p I just left Hertrich in Easton Md on 11/11/2014. I applied online on 11/10/2014, my sales lady called me back and told me that I was approved with a payment of under 300.00 a month. She asked me when I wanted to come and pickup my car. I told her this week by Saturday. She said great its yours. I asked her what time she would be there today and she said 8:30am everyday. I live 2 1/2 hours away. I got up at 6am and drove all the way there to sign the papers and pickup my new car, to be let down by the finance manager. The salesman that was there helping me, he didn't know what happened cause I was already approved. The finance manager came to me and said if you want this car my payments will be 700.00 a month. I told him no way that Dana already called me back and said that I was approved for the amount of 300.00 and he looked at me and said no. I felt as he did not want me to have the car at all and he know that I wasn't accepting a 700.00 car payment. He just looked at me and didn't say anything. The sales guy that helped me walked outside and said I don't know what his problem is today and why he gave you such a hard time on the car when you've been pre-approved. Then the sales guy said let me go back inside and get you a gas card for driving all the way here and being treated like I have. So he went inside and came back outside and stated that the finance manager said he wasn't giving me anything. That shouldn't matter where the money comes from as long as I make my payments. I told him Ive just finished my real estate classes to become a realtor that I am not slum or a bum and plus I work at night. But as you see that I am writing a very bad review about them in Easton Hertrich the new dealership beside Royal Farms. I am very hurt and dissappointed in this business. And the salesguy that helped me was dissappointed with them also. I just talked to him and he said that he has went over the finance managers head about the situation and see if he will get it straight cause I was already approved for one amount before the manager changed the amount on me....... DISSATISFIED CUSTOMER.... BEWARE OF PRICE CHANGING TO STOP YOU FROM GETTING THE CAR THAT YOUR PRE-APPROVED FOR..... Dana was my salesperson and she took off on the day that I came in to buy my car... More

Bad service, over priced, no vehicle knowledge Poor service communication, told I would receive call next day on what was needed took 3 days for a response after I called in after 2 days. Survey co Poor service communication, told I would receive call next day on what was needed took 3 days for a response after I called in after 2 days. Survey company used by dealer was supposed to make my appointment a week after the survey for first thing in morning, did not happen, no knowledge of appointment. All service was extremely overpriced compared to other dealers in the area for same work. no need to complain to the they don't care, not their problem as I was told. they blame everything on someone else that's not there. I will not set foot in a Chevrolet Dealer again even though I own 2 at the present time. I'll go to a local Ford Dealer that takes pride in their customer service on my other vehicles. Worst experience I've ever had at a dealership. More