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Hertrich Chevrolet Toyota of Pocomoke
Pocomoke City, MD
33 Reviews
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Showing 33 reviews
October 11, 2019
Mr Cambell agreed to fix scratches on door of car. But after I bought the vehicle he refused to fix .Very disappointed in dealership , makes me weary about future purchases.Service department can be ins after I bought the vehicle he refused to fix .Very disappointed in dealership , makes me weary about future purchases.Service department can be insulting. More
by chad555
Employees Worked With
Clarence Campbell
Helpful July 03, 2019
I was surprised and very disappointed. Mom I was scheduled, with an appointment, for an oil change and tire rotation. After an hour and a half, a clerk came to talk to another woman who was w I was scheduled, with an appointment, for an oil change and tire rotation. After an hour and a half, a clerk came to talk to another woman who was waiting, she explained about the slight wear on her tires and strongly suggested an alignment for $99.00. About 15 minutes later a gentleman came to me and strangely said the exact same thing, almost verbatim. Very curious. I said no and he said they would finish up soon. At the 2 hour mark I went to the counter and asked the young woman if she could check on how much longer it would be stating it was now over 2 hours. She said I would have to go to the service building and ask, apparently the meaning of Customer Service is lost on her and possibly her phone does not work. I went to the other building asked about my car then had to follow a gentleman back to the same girl behind the counter to pay. Seriously, there are a hundred places I can take my car to change the oil, I plan on checking them out the next time. Sorry, not sorry. More
by EKlin99
September 20, 2018
Amazing Service Dept! Traveling thru the area and 150 miles from my destination (so no prior relationship) and needed help with a Chevrolet diesel deceleration! Called ahea Traveling thru the area and 150 miles from my destination (so no prior relationship) and needed help with a Chevrolet diesel deceleration! Called ahead and was told to come on in! The tech and service manager stayed over an hour past closing to help me. I was already bracing myself that I would have to leave the truck and come back. Was fortunate to have family an hour and a half away that came to my rescue just in case. Repairs made! It would be worth buying from them just for the superior customer service in the service dept! So grateful! More
by lakemate
Employees Worked With
Debra Verteg and service tech (sorry I didn't get the name)
July 02, 2018
Great Experience! My husband and I bought a 2016 Toyota Prius from Smiley earlier this year. We couldn't be happier. Car buying is not something I enjoy, but she made My husband and I bought a 2016 Toyota Prius from Smiley earlier this year. We couldn't be happier. Car buying is not something I enjoy, but she made experience low stress and very smooth. We will definitely be back. More
by Laura
Employees Worked With
Keith Ferry, Karene "Smiley" Fisher
May 03, 2018
HOW TO HAVE FUN BUYING A NEW CAR! MY HUSBAND AND I WERE JUST THINKING ABOUT BUYING A NEW TOYOTA HIGHLANDER, WE HAVE ENJOYED OUR OLD ONE OF 11 YEARS WHICH I STILL LOVE TO DRIVE. WE H MY HUSBAND AND I WERE JUST THINKING ABOUT BUYING A NEW TOYOTA HIGHLANDER, WE HAVE ENJOYED OUR OLD ONE OF 11 YEARS WHICH I STILL LOVE TO DRIVE. WE HAPPENED TO SPEAK TO A LOVELY LADY CALLED "SMILEY" SHE SUGGESTED WE TAKE A RIDE, OH MY GOSH!!! IT WAS SO NICE AND HAD SO MANY NICE LITTLE THINGS TO SAVE ME TIME AND MAKE ME SAFER IN MY CAR. THOUGHT I WAS IN HEAVEN. THE REST IS HISTORY... BUT EVERYONE WAS SO NICE TO US AND ESPECIALLY SMILEY , SHE COULDN'T DO ENOUGHT . A WONDERFUL EXPERIENCE FOR SOMETHING THAT I DIDN'T LOOK FORWARD TO. SINCERELY, JOANNE LUSBY More
by joanne123
Employees Worked With
Clarence Campbell, Karene "Smiley" Fisher
April 30, 2018
Purchasing a vehicle at Midway Toyota Smiley was excellent. This is our 2nd vehicle we bought from Smiley. If you have a question she always finds your answer. Midway is a very friendly Smiley was excellent. This is our 2nd vehicle we bought from Smiley. If you have a question she always finds your answer. Midway is a very friendly atmosphere and a relax feeling when buying a car or a truck. She explains every option on your vehicle thoroughly before you leave and never hesitate to tell you to call her if you have any more questions. Thank you Smiley and the Midway Team GREAT JOB More
by blazingblue
Employees Worked With
Karene "Smiley" Fisher
April 22, 2018
Smiley did an excellent sales job. Kevin is outstanding Your whole team is very nice and polite. They go out of their way going that extra mile. Thanks again. Take good care of them and they will treat you Your whole team is very nice and polite. They go out of their way going that extra mile. Thanks again. Take good care of them and they will treat you good More
by Smiley
Employees Worked With
Kevin, Clarence Campbell, Karene "Smiley" Fisher
April 08, 2018
Great customer service All of the employees are knowledgeable and helpful. Great customer service during and after the sale. Very friendly environment. I drove about 75 minu All of the employees are knowledgeable and helpful. Great customer service during and after the sale. Very friendly environment. I drove about 75 minutes to deal with themand it was well worth the drive. Passing by many other dealerships along the way. More
by Presentable Properties
Employees Worked With
Terry , Ron Travers, Keith Ferry
March 31, 2018
Very good Better than most. Have purchased two vehicles from them in two years ! Karene Fisher knows her job and does it well. She always follows up when asked Better than most. Have purchased two vehicles from them in two years ! Karene Fisher knows her job and does it well. She always follows up when asked questions about the vehicle, even many months later. I’ll certainly purchase my next vehicle from her. More
by Stevo
Employees Worked With
Keith Ferry, Karene "Smiley" Fisher
March 29, 2018
Its was a amazing to buy my car in midway. It's a good leadership that have any car that you want and also they can give you a good price in any car. They are really friendly. It's a good leadership that have any car that you want and also they can give you a good price in any car. They are really friendly. More
by Juan jose Jimenez chagala
Employees Worked With
Karene "Smiley" Fisher
