Hertrich Chevrolet Toyota of Pocomoke

They don't service used cars. Salesman reset oil gage like it was just changed. When I changed oil it was very black and all filters were very bad . Recieved 1 car key and it broke in a month would not r like it was just changed. When I changed oil it was very black and all filters were very bad . Recieved 1 car key and it broke in a month would not replace. Manager told me that they don't service used cars when they come in. With that my car could have had a lot of problems. More

Service Visit Friendly, courteous, competent, and they do not try to constantly upsell you into things you don't need. A good, ole-fashioned, hometown dealer and t Friendly, courteous, competent, and they do not try to constantly upsell you into things you don't need. A good, ole-fashioned, hometown dealer and that is why I drive past two other 'big-city-style' dealers for service to my Prius. More

The Service Department is Outstanding. The Service Manager Andy Linton goes out of his way to make my service great. I love the communication before anything gets done. Outstanding service Manager Andy Linton goes out of his way to make my service great. I love the communication before anything gets done. Outstanding service More

The service department is awesome!!! Extremely helpful and friendly to service all your vehicle needs... I had a internal engine noise on my Toyota venza and they were able to diagnose it and fix it in a and friendly to service all your vehicle needs... I had a internal engine noise on my Toyota venza and they were able to diagnose it and fix it in a timely fashion... I would like to thank all of the service department especially Andy Linton service manager, Amanda Davis service advisor and the ase master technician EJ... Kevin W. More

Service dept the best!!! Amanda,Kevin ,deb and Andy are top As stated above, the service dept is the best. Yes, even Andy!!! This dealership has sold me two vehicles and have been there always to help me and As stated above, the service dept is the best. Yes, even Andy!!! This dealership has sold me two vehicles and have been there always to help me and my family with repairs on all our cars. Thank you!! Jpc. Cars serviced and repaired here for us are; Toyota Kia Chrysler Honda Winnebago and ford. More

Mr Cambell agreed to fix scratches on door of car. But after I bought the vehicle he refused to fix .Very disappointed in dealership , makes me weary about future purchases.Service department can be ins after I bought the vehicle he refused to fix .Very disappointed in dealership , makes me weary about future purchases.Service department can be insulting. More

I was surprised and very disappointed. Mom I was scheduled, with an appointment, for an oil change and tire rotation. After an hour and a half, a clerk came to talk to another woman who was w I was scheduled, with an appointment, for an oil change and tire rotation. After an hour and a half, a clerk came to talk to another woman who was waiting, she explained about the slight wear on her tires and strongly suggested an alignment for $99.00. About 15 minutes later a gentleman came to me and strangely said the exact same thing, almost verbatim. Very curious. I said no and he said they would finish up soon. At the 2 hour mark I went to the counter and asked the young woman if she could check on how much longer it would be stating it was now over 2 hours. She said I would have to go to the service building and ask, apparently the meaning of Customer Service is lost on her and possibly her phone does not work. I went to the other building asked about my car then had to follow a gentleman back to the same girl behind the counter to pay. Seriously, there are a hundred places I can take my car to change the oil, I plan on checking them out the next time. Sorry, not sorry. More

Amazing Service Dept! Traveling thru the area and 150 miles from my destination (so no prior relationship) and needed help with a Chevrolet diesel deceleration! Called ahea Traveling thru the area and 150 miles from my destination (so no prior relationship) and needed help with a Chevrolet diesel deceleration! Called ahead and was told to come on in! The tech and service manager stayed over an hour past closing to help me. I was already bracing myself that I would have to leave the truck and come back. Was fortunate to have family an hour and a half away that came to my rescue just in case. Repairs made! It would be worth buying from them just for the superior customer service in the service dept! So grateful! More

Great Experience! My husband and I bought a 2016 Toyota Prius from Smiley earlier this year. We couldn't be happier. Car buying is not something I enjoy, but she made My husband and I bought a 2016 Toyota Prius from Smiley earlier this year. We couldn't be happier. Car buying is not something I enjoy, but she made experience low stress and very smooth. We will definitely be back. More

HOW TO HAVE FUN BUYING A NEW CAR! MY HUSBAND AND I WERE JUST THINKING ABOUT BUYING A NEW TOYOTA HIGHLANDER, WE HAVE ENJOYED OUR OLD ONE OF 11 YEARS WHICH I STILL LOVE TO DRIVE. WE H MY HUSBAND AND I WERE JUST THINKING ABOUT BUYING A NEW TOYOTA HIGHLANDER, WE HAVE ENJOYED OUR OLD ONE OF 11 YEARS WHICH I STILL LOVE TO DRIVE. WE HAPPENED TO SPEAK TO A LOVELY LADY CALLED "SMILEY" SHE SUGGESTED WE TAKE A RIDE, OH MY GOSH!!! IT WAS SO NICE AND HAD SO MANY NICE LITTLE THINGS TO SAVE ME TIME AND MAKE ME SAFER IN MY CAR. THOUGHT I WAS IN HEAVEN. THE REST IS HISTORY... BUT EVERYONE WAS SO NICE TO US AND ESPECIALLY SMILEY , SHE COULDN'T DO ENOUGHT . A WONDERFUL EXPERIENCE FOR SOMETHING THAT I DIDN'T LOOK FORWARD TO. SINCERELY, JOANNE LUSBY More