Hertrich INFINITI of Newark

Excellent service I’ve owned 5 Infiniti’s in the last 15 years. In addition to vehicle satisfaction one of the reasons I continue to purchase Infiniti vehicles is due t I’ve owned 5 Infiniti’s in the last 15 years. In addition to vehicle satisfaction one of the reasons I continue to purchase Infiniti vehicles is due to the excellent service department. The staff is courteous, responsive, and very professional. I have also found the costs associated with vehicle service at Infiniti to be very reasonable More

IN and OUT I dropped my car for service and was instantly handled. I needed minimal work and my car was back to me the next day... Very Happy with Porter Inf I dropped my car for service and was instantly handled. I needed minimal work and my car was back to me the next day... Very Happy with Porter Infiniti More

We live 2 hours away so have to plan the trip. They always work with us to accommodate our schedule. Got the work done with no fuss. always work with us to accommodate our schedule. Got the work done with no fuss. More

Called Service Center for new tires and break. The worst customer service at any auto shop. David the customer rep, never replies to any call his excuse he has lots of customers. So I am not a cust The worst customer service at any auto shop. David the customer rep, never replies to any call his excuse he has lots of customers. So I am not a customer. ? I have left many message for him. I called so many times no one picks up. More

Worst service shop I have ever been at Worst service experience ever just bought my car on Saturday and the dealership promised me they would take care of my concern so I believed them and Worst service experience ever just bought my car on Saturday and the dealership promised me they would take care of my concern so I believed them and made my appointment for today so today I take it in I already knew what was wrong with the car and they tried to lie to me saying it was a heatshield not knowing I had a certified tech look at it already than I see a scratch that was not on my car and tried to deny that they didn’t do it he tried to show me pictures of my car when it came in and picture did not show that scratch keep in mind this is the service manager triying to lie to me all this time other than that my salesman has been great More

Avoid at all costs Where do I begin.. The experiences with Newark Porter Infiniti have been numerous and exhausting. This story begins over a year ago when I took m Where do I begin.. The experiences with Newark Porter Infiniti have been numerous and exhausting. This story begins over a year ago when I took my first ever Infiniti (2015 Q50S) in for maintenance and to fix a few interior rattles (glovebox & door). I researched the two dealerships near me (Newark & Timonium) and decided to make the additional trek to Newark as they had received better reviews. This trip is over 50 miles one way and takes a little over an hour to make. Furthermore, there is a $6.00 toll for each trip. I quickly found out that if you take your car for any interior noises, you'll battle with the dealership in trying to replicate the noise. If you're lucky, they will replicate it and try to mend the issue with their “go-to” procedure of applying little felt pieces everywhere in your car. Nothing says luxury as little felt strips. I also had the privilege of experiencing death wobble due to premature wear of OEM rotors and brake pads. Despite their being a TSB out for brake issues with the Q50, the dealership would not honor it. I brought in Infiniti Consumer Affairs in hopes to mitigate this issue, however, they refused as well. Therefore, I had to purchase and install a full brake job as Infiniti would not honor their TSB. After 3 trips up to Newark to fix the same four interior rattles, Porter Infiniti inflicted even more damage to my car during their felt application process. I have images to show you how I received my car, however, am unable to upload them here. I also relayed this to Infiniti Consumer Affairs and was told that I would need to take my car back to Newark in order to fix their damage. Unwilling to put even more miles and time on the car, I told them I would only return when I had additional issues to take care of. This brings us to the most recent. I have a noise beginning to resonate in the front left of the car. I, along with others who have heard it, believe it has something to do with the suspension (would explain all of the interior rattles as well). Concerned, I decided to return to Newark to get this issue looked at along with others. I wanted the damage repaired, the passenger fog light secured (missing screw), and the steering wheel noise (ITB15-001) fixed. After 2 days, my car was complete. They did repair the damage they caused and replaced the weather-stripping and backseat plate. However, that is all that was done. Supposedly they could not hear the suspension noise during their 3.2 mile test drive. Furthermore, they ignored the fog light securement (despite 3-4 emails reminding them of it), and said they couldn't replicate any steering wheel noise (Despite the TSB I provided) In summary, during my one year of dealing with Newark Porter Infiniti, they have been through 3 services managers which no longer surprises me. I've put about 600 miles on my car, spent about 24 hours commuting to and from the dealership, and spent about $60 in tolls plus all of the gas costs. I hope other Infiniti dealerships are different. However, I can confidently say that if you care about your car and quality service, I would avoid Porter Infiniti at ALL costs. In fact, I'm looking forward to the expiration of my warranty where I will no longer feel guilty or wasteful in having myself or another qualified mechanic fix the items on this car. I can thankfully say I am finished with Newark. What a relief. More

Good Job Hi, I just purchased a QX50 from the Porter Infiniti . My representative for the company was BobPorter. He was very informative and help in teaching Hi, I just purchased a QX50 from the Porter Infiniti . My representative for the company was BobPorter. He was very informative and help in teaching me about the functions of the QX50. It appears to be a very nice car. It is loaded with so many functions that I will need to read the brochure to learn how to use them properly. I have had this vehicle for at least a week and I am loving every ride. My friends are excited and anxious to get a ride in a new car. More

Don't bring your car to the service center, the worst As I am writing right now, I am still so upset, but to make a long story short, we had some issues with our 2010 qx56 which have less that 55k miles w As I am writing right now, I am still so upset, but to make a long story short, we had some issues with our 2010 qx56 which have less that 55k miles which we brought into the dealership for them to find the problem and fix it, which they never did, they keep telling us they cant seems to find the problem and keep telling us this maybe this maybe that without doing anything, the last recommendation they did was to disconnect our icc/the cruise control to see if that was the problem, which was never the problem (the cruise control have not been working since they so call reconnect it and now refusing to fix it, and after that they told us that they cant do anything we need to take the vehicle elsewhere. We were able to find a reputable service center that specialize in vehicles like Infiniti, Mercedes Benz etc, who took a look at the vehicle was able to find the problem and fix it. I was very upset at Infiniti because we took the vehicle to the maker, not an off service center, the maker refuse to take the time out to find out the problem, and someone else did and fix the vehicle. They did no due diligence to us and make matters worst, which cost us more money in the long run, I WILL NOT PURCHASE FROM INFINITI AGAIN BECAUSE I WILL NOT HAVE A REPUTABLE SERVICE CENTER TO TAKE VEHICLE TO THAT KNOWS WHAT THEY ARE DOING More

Poor Customer Service The service staff very unprofessional and need training on how to treat all customers equal. They refused to Allow me access to a vehicle that was tak The service staff very unprofessional and need training on how to treat all customers equal. They refused to Allow me access to a vehicle that was taking another customer to work. They made smart, rude and false comments concerning my interaction with them. When speaking to the service manager he became very confrontational and had no regard for how I was treated. In my opinion, If you want to be treated with disrespect and lied on to start a conflict then go to this dealership with no class More

great service, great personal Bob Lake took the time and was patient showing my wife how all of the equipment and features on our new QX60 operated. showroom was spotless. selectio Bob Lake took the time and was patient showing my wife how all of the equipment and features on our new QX60 operated. showroom was spotless. selection of vehicles was excellent. no fuss sale. More