Hertrich Toyota of Milford

NO Integrity - Stand by your Word BUYER BEWARE, bait and switch, Stay away Richard the sales person and Kevin the manager has no integrity. I went to Hertrich Toyota in Milford to BUYER BEWARE, bait and switch, Stay away Richard the sales person and Kevin the manager has no integrity. I went to Hertrich Toyota in Milford to look at a 2014 Honda Accord Sport it was listed on the internet for 14,990 @ the dealership it was 16,990. (First red flag) I spoke with Richard the sales associate about the price and he said it’s based on the market which is up and down but they will respect their internet price. Ultimately, I liked the car and I told Richard I will make a decision by this weekend. (today being Wednesday) Richard asked what could he do to earn my business today and I told him lower the price. I negotiated a final sales price with Richard of 13,700 all cash deal no financing needed. Richard said let me talk with my manager. Richard came back 5 minutes later and said if you purchase today we got a deal. I told Richard I wanted to look at one more car at another dealership and will call him in a few hours to let him know my decision either way and Richard was fine with it. 2.5 hours later I called Richard and asked him if he was ready to sell a car and he said yes. It was 4:20pm. I asked who should the check be made out to and restated the final amount of 13,700 because I needed to go to the bank? Richard informed me that other people were in looking at the car since I left and I told him to tell them it’s purchased. I then told him that I wanted to pay 13,700 out the door and that I didn’t need any warranties or want the dealership to do my tax and tags as I can do it myself since I would own the car and not be financing. Richard said he didn’t know if I could do that and placed me on hold so that he could speak with Kevin the manager. Richard gets back on the phone and says the car price is now 14,990 and they will hold traffic off the car and sell it to me first because I was there first. (Second red flag) I asked why did the price change from what we agreed to and Richard said that’s what the manger wants to NOW sell the car for. I said to Richard we had a deal at 13,700 let me talk to the manager. I speak with Kevin the manager and he convince me to come back to the dealership to talk about it. I explain what happens and he says he never agreed to the deal so there wasn’t a deal. Per Kevin the manager, his sales reps are suppose to come to him with a price he either agrees or comes out and negotiate with the customer. (Kevin said he trained them all to do this) I told Kevin that his sales associate Richard told me that after speaking with a manager 13,700 was a deal and that he should stand by what his representative agreed too. Kevin insisted that Richard wouldn’t bring me back that deal but refused to bring Richard into the meeting to ask him in front of me. I asked Kevin if I brought the car today would Richard get the commission he said yes. So my point is there is a discrepancy about the car, Richard is the salesman, you won’t bring him in but will give him the commission. Totally unprofessional (final red flag) At the end a guy who appeared to be the General Manager based on a online picture profile walks over butts into my conversation with Kevin and says to Kevin I need you over here (implying forget what y’all are talking about) At this point I was out the door. I know this post is long but I didn’t want to misrepresent anyone and tell it as it happened. My suggestion to buyers is to definately go to another dealership. You’ll be sorry if you don’t. Additionally, this dealership should go to NO HAGGLE pricing since they don’t HONOR the NEGOTIATION process and in doing this they can now Fire ALL the sales reps. There is no need for them since they evidently have to get the price approved anyway. For as big as the dealership is they should consider hiring a more diverse workforce where you see more woman and people of color aside from the Indian representative who appeared to be the General Manager nevertheless he was an xxx. The only person I can say anything positive about was the internet outreach sales rep Cindy. (She was nice) But I seen no Blacks or Latinos. I wish I could give something less than 1 Star in all categories. if this dealership was on fire I wouldn’t xxxx on it to save them even if they gave me a free car. In my opinion, Richard shouldn’t be selling blow pops and Kevin shouldn’t manage a free T-shirt give away let alone a dealership. #thisdealershipsucks, #imtellingeveryone More

Great experience I bought my Rav4 there. I have had no issues. There were no problems during negotiations. Was very happy that i purchased my vehichle at a reasonable I bought my Rav4 there. I have had no issues. There were no problems during negotiations. Was very happy that i purchased my vehichle at a reasonable price and got a great trade-in. Service is wonderful as well. More

Don't waste your time Do yourself a favor, go straight to Pohanka or Koons! All is well at Hertrich until you need something after the sale. They treat you as though you Do yourself a favor, go straight to Pohanka or Koons! All is well at Hertrich until you need something after the sale. They treat you as though you don't exist. This dealership needs a real lesson in customer service. More

Can't give them zero stars?? It's up to you but I wouldn't buy from them again.... I bought a car last year and have had nothing but issues with it.... Within a year of buying thi It's up to you but I wouldn't buy from them again.... I bought a car last year and have had nothing but issues with it.... Within a year of buying this car... I had to replace the: Horn Battery The windshield within a week The side molding was coming off... I had a leak going into my passenger side Car wouldn't stop stalling.... They couldn't duplicate while it was under warranty... Now I have a check engine light 4000 miles past warranty for the problem they couldn't duplicate... Buyer be warned!!! More

Great people to deal with! Nehemiah was helpful & honest I very seldom respond to these but the negative reviews made me so annoyed I felt I needed to respond. I have been buying new cars and trucks since 19 I very seldom respond to these but the negative reviews made me so annoyed I felt I needed to respond. I have been buying new cars and trucks since 1966 on the New York Netro area. Let me say that is not a great fulfilling experience to those who gave this dealership 1 stator less. You all don't know just how BAD a car buying experience can be until you have been worked over by NY Metro dealers! Be thankful you live in a area of the country where manners and honesty are still valued. Griff1123 More

A True "Snake Pit" Terrible Dealership the personnel are a bunch of snakes. Run you around for nothing and try to use big pressure sales tactics. Buy elsewhere shop Mar Terrible Dealership the personnel are a bunch of snakes. Run you around for nothing and try to use big pressure sales tactics. Buy elsewhere shop Maryland Much better pricing. More

I have been buying new cars for over 30 years and have never had a more pleasant buying experience than the last one I had from Hertrich Toyota. My salesman Mark Laird was the most professional sales pers never had a more pleasant buying experience than the last one I had from Hertrich Toyota. My salesman Mark Laird was the most professional sales person I have ever dealt with. He made the whole experience the best I have ever had!. Not only did he listen to my needs but went out of his way to accomadate me but never once pressured or seemed pushy. Let me tell you if you ever go to Hetrichs for a new or used car do yourself a favor and ask for Mark! The managers worked with me on the financing and I am completely happy with the purchase of my Camry...Good people are hard to find and you'll find them at Hertrich Toyota! More

I leased a 2012 Toyota Rav4 from HertrichToyota in Milford. Worked with Ducky Sheetz and the sales manager Pat Papineau. They were great to work with. I told them what I wanted... I told them the pric Milford. Worked with Ducky Sheetz and the sales manager Pat Papineau. They were great to work with. I told them what I wanted... I told them the price i wanted.... i showed up signed and was out of there in less the 1.5 hours. I don't know what else i can ask from a car dealer... fast friendly service and a great price. Don't need to look anywhere else to buy a toyota..... Thanks for the great work, I'll be back More

I had the worst buying experience in my life. The finance representative did not have an ounce of professionalism. He should not be affliliated with customers. The salesperson was nice, however eit finance representative did not have an ounce of professionalism. He should not be affliliated with customers. The salesperson was nice, however either he was just telling me what he thought I wanted or flat out lied. I complained to the Better Business Bureau. The previous acct was to be paid off by Hertrich thru Toyota financial...for 3 1/2 weeks toyota called me with late notices. I would call Hertrich's and they would give me the run around. They were to hold one of the checks until I got paid...they put both checks thru at same time and would not pay the fees. I recently went to Pohanka and had THE BEST BUYING EXPERIENCE EVER!!! I strongly urge people stay away from HERTRICH'S in Milford. I had to learn the hard way...what an expensive lesson!!!I will never go there again!!! More

Went to buy a Prius. Had to pay sticker price. Ridiculous, I've never paid "sticker" for an automobile in my entire life. Were friendly enough until they found out I wanted to negotiate. Then ou Ridiculous, I've never paid "sticker" for an automobile in my entire life. Were friendly enough until they found out I wanted to negotiate. Then out came all the typical rip-off car dealer tactics. High interest rate, lousy deal for trade-in car, additional fees tacked onto overall purchase. Follow up equally poor. They are con-artists strictly trying to sell a high-demand vechicle for the most money. You're better off getting some other type of car, the Prius is definitely not worth the money. It's over-priced for the features and the gas mileage is not nearly as good as they claim. You have to "train" yourself to drive it to get 40mpg, and never go up a hill or bridge, and God forbid if you have to actually accelerate or drive on a highway for any period of time. Waste of money, and awful dealership!! More