Hewlett Volkswagen

My 2021 Volkswagen ID. 4 is currently at Hewlett Volkswagen service under RO 302376. This review is about my direct service experience with Hewlett. My concern is the lac 4 is currently at Hewlett Volkswagen service under RO 302376. This review is about my direct service experience with Hewlett. My concern is the lack of clear written communication and records about the diagnosis and repair recommendation. I asked for the diagnostic information supporting the recommendation, including the diagnostic output, fault-code detail, technician notes, warranty or campaign review, and an explanation separating the charging concern from the battery/module issue. I have not received a clear written diagnostic basis that lets me understand the recommendation or make an informed repair decision. Hewlett also told me this may not be the place for me to have the vehicle repaired, while the vehicle remains in their possession and the diagnostic fee is still an issue. The car is not drivable, so I also need a clear written repair path or safe-release path. Based on this service experience, I would not recommend Hewlett Volkswagen for a serious EV diagnostic or repair issue unless they improve communication and provide complete written diagnostic support. More

Amazing experience! Thanks to all the great people and our car agent (Santos Chapa), finance guy Miguel to make it possible to leave the dealership with our new 2026 pre Thanks to all the great people and our car agent (Santos Chapa), finance guy Miguel to make it possible to leave the dealership with our new 2026 premium R line Atlas SUV. Happy and blessed! More

We bought a vehicle from this dealership and we had a great experience. Mr. Torres was awesome, we really liked how he didn't pressure us. He listened to what we wanted and he made it happen. Thank you great experience. Mr. Torres was awesome, we really liked how he didn't pressure us. He listened to what we wanted and he made it happen. Thank you sir and keep up the good work. More

This is the third vehicle I’ve purchased from the same man, Cain, at the same dealership. It’s been the same experience every time. Great customer service and a hassle free buying experience. Up until pur man, Cain, at the same dealership. It’s been the same experience every time. Great customer service and a hassle free buying experience. Up until purchasing from Hewlett I’ve never felt good leaving the lot. I keep coming back because every time I leave here, I leave with peace of mind and feeling good about what I just purchased. That’s rare these days. So…until next time…because I know there will be and I know where to go and who to see. Thank you, Cain and the entire Hewlett team, including the service department who always knows my name and treats me so good! 🙏 More

We liked the first buying experience so well we returned on Monday to buy a car for my daughter, Rhynn. Mike Torres was again helpful and knowledgeable. Financing was a breeze. It was a very late night b on Monday to buy a car for my daughter, Rhynn. Mike Torres was again helpful and knowledgeable. Financing was a breeze. It was a very late night but everyone was patient and kind. More

I never thought I would enjoy car shopping. But Mike Torres at Don Hewlett Volkswagen changed my mind not only did he listen to what we wanted. He had helpful insights advice and suggestions to But Mike Torres at Don Hewlett Volkswagen changed my mind not only did he listen to what we wanted. He had helpful insights advice and suggestions to get us what we wanted at the price we can afford. Financing went smoothly and my daughter loves her new Taos. More

Nas Khan was a great help, and helped me make a purchase on my first car and definitely couldn’t have done it without his help!! on my first car and definitely couldn’t have done it without his help!! More

Kane was great and easy to work with, he worked with finance to give us the best deal we could ask for finance to give us the best deal we could ask for More

I had an outstanding experience purchasing my vehicle from Hewlett Volkswagen in Georgetown. After shopping around and dealing with multiple dealerships, Hewlett Volkswagen stood out because of their hon from Hewlett Volkswagen in Georgetown. After shopping around and dealing with multiple dealerships, Hewlett Volkswagen stood out because of their honesty, professionalism, and willingness to work with me every step of the way. Cain, Ricky, Skyler, Lydia and Brent were all fantastic to work with. From the very beginning, they were transparent about pricing, answered every question I had, and never made me feel pressured into making a decision. As a buyer, I had a lot of due diligence I wanted to complete, including reviewing the vehicle history, discussing financing options, and arranging an independent pre-purchase inspection. The team was patient, accommodating, and supportive throughout the entire process. Cain and Skyler were especially helpful in communicating with me throughout the deal and making sure I had the information I needed before traveling to the dealership. Cain and Skyler were professional and knowledgeable, and Brent & Ricky made the financing process straightforward and stress-free. Everyone treated me with respect and genuinely seemed interested in helping me make the right decision rather than simply making a sale. What impressed me most was their transparency. When I had concerns about pricing and add-ons, they listened and worked with me to find a solution. They allowed me to perform my own due diligence and never tried to rush or pressure me. That’s something that is becoming increasingly rare in the car-buying experience. I ended up purchasing a 2024 Mazda3 Carbon Turbo AWD, and I couldn’t be happier with the vehicle or the experience. The entire team helped make what is usually a stressful process feel smooth, fair, and enjoyable. If you’re looking for a dealership that values honesty, professionalism, and customer service, I highly recommend Hewlett Volkswagen and the team of Cain, Ricky, Skyler, and Brent. Thank you all for making this such a positive experience. More

They where very great, Very welcoming and made me feel like i was home made me so comfortable buying a car. like i was home made me so comfortable buying a car. More