Hiley Acura

Best customer service ever We was looking for a SUV for my wife. We was greeting by Andy Pham. He let us test drive 4 different vehicles, and was patient with us. We end up buy We was looking for a SUV for my wife. We was greeting by Andy Pham. He let us test drive 4 different vehicles, and was patient with us. We end up buy a Nissan Rouge and Acura TLX from him. He sure is our automotive consultant for life. More

Sweetest salesperson I've ever met! It started when I put in a request for a new MDX and I got a call from Dillon. Just from speaking with him on the phone I could tell he was going to t It started when I put in a request for a new MDX and I got a call from Dillon. Just from speaking with him on the phone I could tell he was going to treat me great! So I can in and Dillon Hodge was the most polite and sweet salesperson I have ever met. He went above and beyond to make sure I was taken care of! If you want some awesome treatment when buying a new car go see him! More

Very Smooth Lease Transaction After some back and forth about price over email, I made the trip to the dealership to trade in my TLX lease for a new RDX lease. Joseph Trinh walked After some back and forth about price over email, I made the trip to the dealership to trade in my TLX lease for a new RDX lease. Joseph Trinh walked me efficiently through the entire process and everyone was very fair with the terms offered, no surprises. More

Unprofessional Sales Staff I called in about a car I saw on their website yesterday. I spoke with a rep who said his name was "Taco" Mendez. He seemed nice, as they always do at I called in about a car I saw on their website yesterday. I spoke with a rep who said his name was "Taco" Mendez. He seemed nice, as they always do at this stage. He confirmed that the car was still available and I told him I had challenged credit and thus would not be making the trip to the dealership without a pre-approval. He repeated my request back to me, and I confirmed that I'd already done the financing app on the website. He asked me to send him a picture of my ID, which I did, then he said "let me go to work for you and I'll be back in touch." I supplemented my ID with several other identity and address-verifying documents via email. I also included my proof of income, bank statements, etc. Heard from him after closing. He said "we have a way to go" on financing. I set an appointment for the next morning (today), but texted the salesman letting him know I had some questions before coming all the way to dealership. It's 30 miles from my house. I told him I needed a ballpark on financing terms before coming all the way to the dealership given its distance from my house. This information is something other dealerships have gladly provided so as not to waste either party's time. He says his finance manager won't contact any banks without me being there. Let's just say they're unprofessional. Though I conceded that my credit was bad when I first called in, they thought they could leverage that into getting me into the dealership before discussing any terms. Which is ridiculous considering they've already dinged my credit with a hard inquiry! To paint the peacock, when I texted the rep that I was already on my way to a dealership much closer to my house, he (like a high school girl) responded, "Ok good luck." I'm convinced the positive reviews on here are people that were paid or are family members of the sales reps. These guys are trash. Will stick to dealerships rated 4-stars and up on Google. More

Buying an Acura from Anthony F. Eveyone at this dealership was very friendly and they all stopped to say hi. I worked directly with Anthony Ferrari, and I would do the same if i were Eveyone at this dealership was very friendly and they all stopped to say hi. I worked directly with Anthony Ferrari, and I would do the same if i were you. Professional, and not pushy. I would ask for him by name for a hastle free car buying experience. More

Great Service Jesus, Great sales person. Took great care of me. I got the car I wanted, he also made sure I got new tires on my vehicle purchase. Jason the finance Jesus, Great sales person. Took great care of me. I got the car I wanted, he also made sure I got new tires on my vehicle purchase. Jason the finance manger also made it easy, he seal the deal. I will recommend. More

Best car buying experience Painless car buying is not a myth I received great service. My sales person Chelsea Charles was not overly pushy and listened to what I wanted and ne Painless car buying is not a myth I received great service. My sales person Chelsea Charles was not overly pushy and listened to what I wanted and needed, and also took great consideration to my financial pros and cons and was able to get me into a new vehicle within my budget and out of a bad deal with my old vehicle . I will definitely send and bring back my business to this dealership. Great staff More

Great Service! Salesman Mike Weide was very helpful in the buying experience. We were impressed when he came to our home to reprogram and pair our TXL with garage do Salesman Mike Weide was very helpful in the buying experience. We were impressed when he came to our home to reprogram and pair our TXL with garage door opener. It took an hour in a garage over 100 degrees. Outstanding service! More

Mac Churchill Acura Dealership Recommendation I gave Jim Haas and Hamza Abdelqader five stars because they helped us purchase a 2015 Acura MDX w/ first class professionalism. The process was quick I gave Jim Haas and Hamza Abdelqader five stars because they helped us purchase a 2015 Acura MDX w/ first class professionalism. The process was quick and easy with no hard feelings before, during , or after the transaction. Jim is a veteran salesman who clearly enjoys his work and will do his best for the customer by working honestly and efficiently. Hamza is a new employee with a quiet professionalism and "can do" attitude that will serve him well. There's an earnestness to him, that lets you know he's working hard for you. Thank you gentlemen. More

The worst car buying experience Stay away from here or be extremely careful, better go to Frank Kent instead. I had the worst car buying experience. Management did nothing but blabbe Stay away from here or be extremely careful, better go to Frank Kent instead. I had the worst car buying experience. Management did nothing but blabber excuses and not able to help at all. More