Hiley Hyundai of Burleson

Awful dealer This place is awful and a total joke. They took my father-in-law's trade-in (he's 70+ and SUPER TRUSTING of other people) and sold him a car that had This place is awful and a total joke. They took my father-in-law's trade-in (he's 70+ and SUPER TRUSTING of other people) and sold him a car that had been hit and was clearly smoked in. He took the car back within three days and pointed these things out to them and they told him to essentially shove it, he can't have his other car back without giving them thousands of dollars and that they didn't care what he said, or ANYTHING about online reviews. This place is awful. My wife and I walked out of there after they tried to sell us a 24k dollar vehicle at 72 months with a payment of roughly $560 a month. We have excellent credit. This comes out to over 40k on the cost of the vehicle. They are totally dishonest and clearly try to scam people. We listened to them telling another set of people that the most they could get for their trade was $400 when the vehicle was easily worth a couple thousand bucks. I can't recommend enough for people to avoid this place like the plague! More

Great Service This was a excellence experience for me. My initial visit was to get my vehicle serviced but ended up purchasing a new Santa Fe. Lisa Conway, was stil This was a excellence experience for me. My initial visit was to get my vehicle serviced but ended up purchasing a new Santa Fe. Lisa Conway, was still new but went out of her way to make sure I was satisfied with her service, because I wasn't feeling my best when I was there. I would recommend Hiley Hyundai, to anyone looking for a new or used Hyundai's. Mike, New Car Manager, Seth Finance Manager & Lisa Conway, were able to pull together and work out a deal for me. Thanks for everything. More

BAIT and SWITCH! Buyer Beware! I would NEVER set foot in the establishment again due to the BAIT and SWITCH tactics and complete lack of integrity displayed. I was first issued an o I would NEVER set foot in the establishment again due to the BAIT and SWITCH tactics and complete lack of integrity displayed. I was first issued an online price quote on the vehicle that I was after. I drove the extra distance after work to view the vehicle and get everything set up. Once I arrived, I was informed that I had to use Hyundai Motor Financing in order to get the agreed upon price and the loan type was a balloon payment as well. I was not thrilled about this because I had already let him know I had financing approved at my credit union but I agreed that I would use their financing and went forward with the transaction. I agreed to return to the dealership in a few days to purchase the vehicle and once again drove out after work to complete the transaction. More BAIT and SWITCH from there. I was sitting in Randy Leyva's office, which overlooked the showroom floor that the car was sitting on. He sent the car back to have it prepped for the sale. After a while, Randy returned to his office with bad news. The car we agreed to just had a price hike of over 2K dollars. His reasoning was that it had a leather package installed and he wasn't aware of it. We went over the car with a fine tooth comb, I took pictures and we actually discussed how nice the leather seats were. It said in big bold letters LEATHER PACKAGE on the windshield and he must have walked past this car every day he worked since it was feet from his door. For him to claim he overlooked it was simply unbelievable. He said he could get me another similar car without the leather which I rejected without hesitation. He knew he wasn't able to sell me the car for that price and yet he continued to waste my time bringing me into the dealership. Other reviews describe bait and switch tactics used at this dealership and I can you tell you first hand this is how they conducted our business. I was told I would receive two 50.00 gas cards for my troubles and almost three months later I have received nothing. I would steer clear of this place. Other dealerships should realize tactics like these are what give car dealers a bad name. Shamefully dishonest and a complete waste of my time! I explained in follow up emails that there were plenty of similar negative reviews online and he said he didn't really care due to the fact he deals with so many people. bad experiences are bound to happen. I recommend that you find another dealership that will treat you with respect and honesty....Buyer Beware!! More

Awesome Nick quirino Awesome easy going helped out a lot. Respectful. If I’m in need of another car I will return to get it Thank you Nick quirino Awesome easy going helped out a lot. Respectful. If I’m in need of another car I will return to get it Thank you More

Very friendly and I felt comfortable. Communication was A+ An ad from CarMax popped up on my computer as I was looking for info on my CX9, It was a CX9 that had low mileage and only 5 years old. It was late a An ad from CarMax popped up on my computer as I was looking for info on my CX9, It was a CX9 that had low mileage and only 5 years old. It was late at night and I asked the dealership if the car was still available. Immediately, I received at least 4 responses. The salesmen were in communication all the time,. Any question was answered immediately. Cody was very friendly and put me at ease. I am buying the car today, More

Hyundai All staff were friendly and professional. We were met by several plus the sales manager as well. All were outstanding. Couldn't have asked for a bette All staff were friendly and professional. We were met by several plus the sales manager as well. All were outstanding. Couldn't have asked for a better experience. More

Worst vehicle purcashing experience ever! Other than the salesman, this has been the worst purchase experience ever. Will never reccomends this dealership. The finance department and payoff de Other than the salesman, this has been the worst purchase experience ever. Will never reccomends this dealership. The finance department and payoff department need work. More

Awesome! Friendly staff and very helpful. Busy on the day i went, so no one greeted us right away. Finance department was super helpful and quick. Highly recom Friendly staff and very helpful. Busy on the day i went, so no one greeted us right away. Finance department was super helpful and quick. Highly recommend a car from this dealership. More

Great Prices- No Pressure My car buying experience was a first and it went very well. I appreciate how quickly the process was in buying the car I selected. The Elantra SEL is My car buying experience was a first and it went very well. I appreciate how quickly the process was in buying the car I selected. The Elantra SEL is a great car and was very well priced. I highly recommend everyone visiting this location for their vehicle needs. More

Great job! Charles Register was great and made our car buying experience enjoyable. Randy in finance walked us through everything. Overall, it was a great experi Charles Register was great and made our car buying experience enjoyable. Randy in finance walked us through everything. Overall, it was a great experience and we will recommend Hiley Hyundai and Charles to anyone we know buying a car. More