Hill Cadillac
Newtown Square, PA
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155 Reviews of Hill Cadillac
As a follow up to my last review on this Hill Cadillac in Newtown Square PA, once again I have a problem with my car. I wen through GM and they made an appointment for me directly with the Hill which was con Newtown Square PA, once again I have a problem with my car. I wen through GM and they made an appointment for me directly with the Hill which was confirmed with me 3 times by email. Upon arrival for my appointment I was told that based On my last review, that will no longer service my vehicle at all. just for the record, they never serviced my vehicle before and it was that refusal to honor my warranty that prompted my last review. In summary, I now have to wait for my vehicle to be towed to another dealer. For spending 100K on a vehicle one would expect better service from a dealer of the Cadillac mark. This is the worst dealer service I’ve ever encountered and I would never buy anything from these folks or bring any business to their service department ever again. GM should be ashamed to be associated with Hill Cadillac More
Excellent customer service. Very accommodating. Let you know how much the service is going to be. Very accommodating. Let you know how much the service is going to be. More
Very attentive to my concerns. Billie asked me what my issues were. Confirmed them, explained the repair procedure and made arrangements for a rental car. After the repair, I had a Billie asked me what my issues were. Confirmed them, explained the repair procedure and made arrangements for a rental car. After the repair, I had another question about my car and he took the time to answer the question and direct me as to where to buy the piece from (DIY). My first visit to Hill Cadillac and nicely impressed. More
Went in for an oil change, an exhaust system concern and to repair a flat. On the flat, the screw was located towards the center, not the sidewall. I strongly indicated that I wanted it plugged and I don’t to repair a flat. On the flat, the screw was located towards the center, not the sidewall. I strongly indicated that I wanted it plugged and I don’t want to buy a tire. I’m a car guy and most tires can be repaired but repair shops try to scam as they are desperate for money. Guess what? they said it could not be repaired. So because my time was limited, I was backed into a corner and had to buy a new tire. I’m not happy about this but will give these guys one more shot to make it right. More
Dan & his team always put the customer first. They addressed my tire issue on a tight schedule for me, and a very busy time for the service department. Many thanks!! They addressed my tire issue on a tight schedule for me, and a very busy time for the service department. Many thanks!! More

