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Hill Country Honda

San Antonio, TX

4.6
771 Reviews

7338 W Loop 1604 N

San Antonio, TX

78254

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771 Reviews of Hill Country Honda

August 04, 2023

Great and friendly service! I didn’t have to wait long at all and everything worked out perfectly. Gave me an awesome deal too! More

by Ricky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Christianson
Aug 11, 2023 -

Hill Country Honda responded

We're thrilled to hear about your positive experience with our service! Providing great and friendly service is what we aim for, and we're glad to know that your visit went smoothly. It's wonderful that you didn't have to wait long and that you received an awesome deal. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to providing you with continued support and great service.

August 04, 2023

Hill Country Honda always comes through. It’s not always crazy busy and great excellent customer service. More

by DREYES45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daisy Alfaro, Aaron Soliz
Aug 11, 2023 -

Hill Country Honda responded

Thank you for your kind words and your continued support. We're delighted to know that Hill Country Honda consistently meets your expectations with excellent customer service. We strive to provide a pleasant and efficient experience for all our customers. If you ever need anything or have further feedback, please don't hesitate to reach out. We appreciate your loyalty and look forward to serving you again whenever you need our services.

August 04, 2023

This dealership was clean and has friendly staff. The salesman that helped me was very knowledgeable and made it easy to decide to purchase from here. More

by NICOLEGOURLAY88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andray Guion, Jenn Janell
Aug 11, 2023 -

Hill Country Honda responded

Thank you for sharing your positive experience with our dealership. We are delighted to hear that our environment was clean and our staff was friendly. We are thrilled to know that the salesman who assisted you was knowledgeable and helpful in your decision-making process. If you have any questions or feedback, please do not hesitate to contact us. We are here to support you and provide exceptional service throughout your ownership journey. We appreciate your business and look forward to serving you again in the future.

August 04, 2023

The service was very good! I waited not long and they called me. The technician was excellent!! More

by ABBYJAN2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Barnard, Daisy Alfaro, Aaron Soliz, Hunter Christianson, Matt Zuniga, Travis Kessler
Aug 11, 2023 -

Hill Country Honda responded

We're thrilled to hear that you had a positive service experience with us! Providing efficient and attentive service is a top priority, and we're glad to know that your wait time was minimal and that the technician took excellent care of your vehicle. If you have any more feedback or need assistance in the future, feel free to reach out. We appreciate your business and look forward to providing you with continued top-notch service.

August 04, 2023

Very slow. Makes excuses. Clearly does not prioritize customer service. Staff doesn't seem knowledgeable. Made an appointment. Brought car in fur to failure to More

by RF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Medelez, Daisy Alfaro, Hunter Christianson, Matt Zuniga, Travis Kessler
Aug 11, 2023 -

Hill Country Honda responded

We deeply apologize for the unacceptable experience you encountered during your recent service visit. Your feedback is disheartening, and we're genuinely sorry for the delays, lack of communication, and the overall unsatisfactory service you received. This is not reflective of the level of customer service we aim to provide. We understand your frustration, and we're committed to addressing the issues and improving our processes to prevent similar situations in the future. Your input is invaluable to us, and we're working to ensure better communication, efficiency, and accuracy going forward. If you have any further concerns or would like to discuss this matter further, please don't hesitate to reach out. We appreciate your patience and the opportunity to make amends.

August 04, 2023

The primary problem we took our car in for wasn't fixed. I had to call for updates. Dropped off car Saturday and didn't get it back till 4-5 days later More

by ellena_rodriguez2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daisy Alfaro
Aug 11, 2023 -

Hill Country Honda responded

We sincerely apologize for the inconvenience you experienced during your recent service visit. Your feedback is important to us, and we're sorry that the primary issue wasn't resolved and that communication fell short. We understand the frustration caused by the delay and lack of updates. We're committed to addressing these issues to improve our service quality and communication. Your input helps us make necessary improvements. If you have any further concerns or need assistance, please don't hesitate to reach out. We appreciate your patience and the opportunity to make things right.

August 04, 2023

Travis was very friendly and professional and got my car in and out sooner than I anticipated. Very pleased! More

by JEFFWRIGHT973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
Aug 11, 2023 -

Hill Country Honda responded

We're thrilled to hear about your positive experience with Travis! Providing friendly and professional service, as well as efficient turnaround times, is what we strive for. We're delighted that we could exceed your expectations and get your car in and out quickly. If you have any more feedback or need assistance in the future, don't hesitate to reach out. We appreciate your business and look forward to serving you again whenever you need our services.

August 02, 2023

I am so glad I drove across town to buy my car there. Great service over the last 5 years. More

by swdreamn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Barnard, Travis Kessler
Aug 11, 2023 -

Hill Country Honda responded

Thank you for choosing us for your car purchase, and for making the effort to drive across town! We're delighted to have earned your trust and business over the past 5 years. Your continued support means a lot to us. If you ever need anything in the future, whether it's related to your car or anything else, don't hesitate to get in touch. We're here to provide you with great service for years to come!

August 02, 2023

Nick was so helpful and I appreciated all his patience. Everyone I can across were so friendly More

by MAYRAVD02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Friend, Nick Hinojosa, Kevin Tran
Aug 11, 2023 -

Hill Country Honda responded

We're glad to hear that Nick provided you with helpful and patient assistance – he's a valuable member of our team! We're also pleased that our friendly staff made your experience a positive one. If you ever need further assistance or have any questions in the future, feel free to reach out. Your feedback is important to us, and we look forward to serving you again.

August 02, 2023

Best customer service I've experienced at a car dealership. Greet you with a smile, ask what you need done, and the service is fast. Service on car has been always completed right the first time. More

by GJESSE975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Zuniga, Travis Kessler
Aug 11, 2023 -

Hill Country Honda responded

We're truly honored by your kind words! Providing excellent customer service is a priority for us, and we're thrilled that you've had such a positive experience at our car dealership. It's great to know that our team's friendly approach, efficient service, and accurate car maintenance have made a lasting impression. If there's anything else we can do for you, please don't hesitate to let us know. Your feedback is greatly appreciated!

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