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Hillside Honda - Service Center

Jamaica, NY

4.2
2,143 Reviews
Call Service Center (718) 568-5307

2,143 Reviews of Hillside Honda - Service Center

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July 22, 2021

Alex was great! Made the process very easy and painless to lease our new Honda Odyssey. Would definitely recommend Hillside to anyone who is in the market for a car. More

by SJH
Recommend Dealer
Yes
Employees Worked With
Alex Romulewicz
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Jul 27, 2021 -

Hillside Honda responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Hillside Honda Team

July 22, 2021

The request has not been resolved, and the manager’s service attitude is particularly bad，The new car has only traveled less than 500 miles, and the gearbox needs to be replaced. Honda after-sales servi More

by 1450532660
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peter Manager
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Jul 28, 2021 -

Hillside Honda responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Sincerely, The Hillside Honda Team

July 22, 2021

I got an appointment to drop off my car @ 7:00 I was told that the car wouldn’t not be ready in till 5:30 or 6:00 pm that’s unacceptable, it was to check my A/C the care it’s bran new I don’t have it a year More

by AZWALL37
Recommend Dealer
No
Employees Worked With
Susan Nolis
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2021 -

Hillside Honda responded

We appreciate you sharing your experience with Hillside Honda. We would like you to know that we are always open to communication. Please feel free to reach out to us directly so we can earn your trust again. Thank you, and we look forward to hearing from you soon. Sincerely, The Hillside Honda Team

July 21, 2021

I was very happy with the service. Very polite at all times, you have the right people at the service desk and workers out side. Thank you. More

by CARLETTAROBINSON100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2021 -

Hillside Honda responded

Carletta, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Hillside Honda Team

July 21, 2021

Dropped off my car with representative, Mike D, he was very helpful, and kept me updated throughout the day. And when I picked up my car, there were no surprises. Easy and simple! Very happy with the whol More

by SOFIAOLOMI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike D
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Jul 26, 2021 -

Hillside Honda responded

Hi Sofia, and thanks for the great feedback! We're very happy that Mike was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Hillside Honda Team

July 21, 2021

I brought my 3month old car to fix a minor patch and I end up with a big scratch! Honda service messed up my car. More

by chrys16n
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Patanio
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Jul 23, 2021 -

Hillside Honda responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us so we can address and remedy your concerns. Sincerely, The Hillside Honda Team

Jul 24, 2021 -

chrys16n responded

Another thing with rental, mr Patanio said I am only allowed to take Sedan as rental but at the time, the enterprise only have nissan rogue suv which requires extra fees if 10$. I did not agree to pay, but mr Patanio approved it as per his manager. So, I took the suv and ended up with a bill of $70, I called and followed up regarding my bill with enterprise rental which is supposedly to be covered by hillside honda and the service advisor said he will follow up or have the enterprise call me to resolve the bill. Until now nothing is done. I did not even ask them to compensate for my time lost at work and my husband time. I have too much stress with hillside honde service. I feel like they don’t care about the time that they take from me reiterating these things to them. The fact that they messed up my car, in return they shouldve just done everything properly that I dont have to follow up. They’re bunch of liars too saying they have changed the scratched part of my car when in fact I can see that it was only PAINTED.

July 21, 2021

I'd been having serious issues with my 2017 CR-V. Dominick was able to deal with Honda to resolve them. His efforts wer much appreciated. More

by jp2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
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Jul 26, 2021 -

Hillside Honda responded

We loved reading this review! Happy customers are our aim, and it appears Dominick really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, The Hillside Honda Team

July 20, 2021

Great service! Friendly customer service. Appreciate that the cost was explained very well. Felt that the price was fair. Thank you! Keep up the good work More

by ANATOLY_Y2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alison Wadsworth
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Jul 23, 2021 -

Hillside Honda responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, The Hillside Honda Team

July 20, 2021

satisfied with the service provided and vehicle was delivered on time and in good condition that gave me more encouragement to come back to service station More

by AMIT.BUDHWANI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alison Wadsworth
Report | Print
Jul 23, 2021 -

Hillside Honda responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Hillside Honda Team

July 19, 2021

The mechanics don’t know what they are doing . Will never go back to this dealer again.went back seven time for the same problem. More

by SAM28.RK
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mohamed Sultan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2021 -

Hillside Honda responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact us so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, The Hillside Honda Team

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