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Hillside Honda - Service Center

Jamaica, NY

4.2
2,143 Reviews

2,143 Reviews of Hillside Honda - Service Center

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July 19, 2021

Horrible dropped off my car at 10:30 my car wasn’t ready until 5pm they over booked the appointment for that day ridiculous when it comes to just an oil change horrible More

by NESSA63024
Recommend Dealer
No
Employees Worked With
Mike in service
Jul 20, 2021 -

Hillside Honda responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. We would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact us at your earliest convenience. Sincerely, The Hillside Honda Team

July 19, 2021

Took my car in for service, from the time I arrived to the time I left the service was exceptional. Henry was very helpful with my concerns and resolved them. More

by KARIN.WHITE25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Hillside Honda responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Hillside Honda Team

July 16, 2021

I was there for 2 days to get services for a recall to my car, when I make a request to Mr Mike for a loner he denied me and besides 4trips to the dealership I took taxi, he even give me a number to call for More

by DPULCHAN
Recommend Dealer
No
Employees Worked With
Mr Mike
Jul 20, 2021 -

Hillside Honda responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, The Hillside Honda Team

July 16, 2021

The 2020 Honda pilot is the worst car I ever drive. Alarm kept going off Constant messages on screen Screen stop working Any outside smell/Oder magnifying inside the car Never find a solution More

by KATIAUG
Recommend Dealer
No
Employees Worked With
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Hillside Honda responded

Thank you for sharing this review regarding your experience with us. We'd like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Hillside Honda Team

July 16, 2021

When I take my car in for service, I am very satisfied. The staff is friendly and there is awesome customer service. This is a very well-run dealership!! More

by JENBEN0928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Chowdhury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Hillside Honda responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Hillside Honda Team

July 15, 2021

The service was good but nothing that made me say wow. I was made to wait several times to get service and was not called about the status of the car. I had to call the service department. More

by JEFFCHOW825
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 19, 2021 -

Hillside Honda responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Hillside Honda Team

July 15, 2021

Excellent service, telephone wait is not good however the staff when you meet them face to face is helpful and pleasant. God bless you all. Christ died for your sin, He is coming back for those who believe More

by OASHHUTSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Hillside Honda responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Sincerely, The Hillside Honda Team

July 14, 2021

I have to wait for my honda Accord parts because they were not available otherwise everything was nice. So much cooperative people they are. They do care of me and my car very much. Thanks. More

by SYEDALIMOHSIN1979
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr . Mike
Jul 19, 2021 -

Hillside Honda responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, The Hillside Honda Team

July 14, 2021

Joe, service advisor, was very helpful and explained everything thoroughly and called to keep me updated as promised. I would highly recommend using Hillside Honda. More

by JOYCEKLEINMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Patanio
Jul 19, 2021 -

Hillside Honda responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Hillside Honda Team

July 13, 2021

Joseph was awesome. Excellent customer service. Excellent employee. He had all the time to explain to me about the service for my car. Good Job More

by GEOPARRALES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Patanio
Jul 16, 2021 -

Hillside Honda responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Hillside Honda Team

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