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Hillside Honda - Service Center

Jamaica, NY

4.2
2,143 Reviews

2,143 Reviews of Hillside Honda - Service Center

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February 18, 2021

Customer service was very nice on the phone and And in person. I was very happy that my car was ready for pick up the same day. More

by DSJOON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Hillside Honda responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Hillside Honda, we value our customers and we look forward to seeing you on your next visit. Sincerely, The Hillside Honda Team

February 17, 2021

I took my car for a service recall and later added to have them cut additional keys. Each step they contacted me to confirm and remind me of time and changes. Service person explained everything that was More

by RJORDEN1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alison Wadsworth
Feb 22, 2021 -

Hillside Honda responded

Thank you for putting your trust in Hillside Honda! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Hillside Honda Team

February 17, 2021

Mr. Peterson was courteous & professional. He understood my request of trying my vehicle ready around lunch time and it was accomplished. The only additional request I would ask would be sort of a "progres More

by alfie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Hillside Honda responded

Alfie, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Hillside Honda Team

February 16, 2021

Fixed the problem,everyone is nice and friendly. I was live around the neighborhood this my second vehicle bought from hillside Honda. I wish they near my neighbors because I moved. More

by DC110493
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There's one person outside reception check your appointment he not really happy , Alison Wadsworth
Feb 19, 2021 -

Hillside Honda responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Hillside Honda Team

February 15, 2021

I was able to drop off the car before work and picked it up after. I enjoy the quality of work, I always have a great experience with customer service. More

by PIEMOISE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Hillside Honda responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Hillside Honda Team

February 15, 2021

Henry Peterson did an excellent job in taking care of all the necessary maintenance work required on the car. Issues will come up, but it's the way that they're handled that makes all the difference. Thank More

by Charles M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Hillside Honda responded

Charles, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, The Hillside Honda Team

February 15, 2021

Was able to walk in and get exactly what I wanted without any pressure and took home my CRV the next day. Carlos was a great pleasure to work with. More

by Alex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Allman
Feb 18, 2021 -

Hillside Honda responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Hillside Honda. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, The Hillside Honda Team

February 12, 2021

Wait time is awful. The service was horribly done and will not visit again. The tech forgot to put back the parts they looked at, and I had to go back to get it back. Just awful. They were not even sorry More

by Honda16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Henry Peterson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Hillside Honda responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, The Hillside Honda Team

February 10, 2021

Glad that I got my car back next day. I wasn’t supposed to get it until Wednesday. Overnight service is well appreciated. Thank you. More

by RSINGH94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Hillside Honda responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Hillside Honda Team

February 09, 2021

Good job, but took too long almost 2 hours waiting, hope next time waiting time be shorter, Excellent personnel for service. I went to the show room , I liked new models More

by LAGELDRES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alison Wadsworth
Feb 12, 2021 -

Hillside Honda responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Hillside Honda Team

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