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Hoffman E. Hartford Body Shop

East Hartford, CT

2.0
98 Lifetime Reviews Review Dealership

700 Connecticut Blvd

East Hartford, CT

06108

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98 Reviews of Hoffman E. Hartford Body Shop

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January 12, 2021

"Before I write a review on how long I’ve been trying to..."

- Kingkem

Before I write a review on how long I’ve been trying to get my car situated and fixed properly as that what insurance is for. I’d like to talk to someone to make sure this is not what really goes on over there.

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Recommend Dealer
No
Employees Worked With
Angelo DeCarlo
3.0
July 01, 2019

"Horrible experience all around "

- Nickpisc

DO NOT USE HOFFMAN COLLISION CENTER. I REPEAT: DO NOT USE HOFFMAN COLLISION CENTER. I would give a 0 if possible. Hindsight is 20/20 and I wish I did not use this “run of the mill” auto body shop. The only reason I did was due to a Geico’s recommendation and because of the perceived convenience of a “repair” shop with car rental and Geico Auto all in one location. My car was brought to Hoffman after a front end driver side collision. Their misnomered “expert technicians” repaired the damages for around $7000. Looking back, the car most likely should have been totaled, but then Hoffman wouldn’t have had a payday! The car began demonstrating further issues almost IMMEDIATELY after repairs were complete. Hoffman was negligent in replacing the wheel weights on the car’s driver side where the accident occurred and COMPLETELY FAILED to fasten the lug nuts! My wife reported feeling like her wheels were going to fall off at 50/60 mph when driving on the highway. We are lucky she is alive! When I spoke with Hoffman about this, they responded “we don’t normally take the cars on the highway, that’s our bad.” Two months later, the axle opposite to the side of the original damage, snapped on the highway. Hoffman is now stating their work had nothing to do with this most recent incident. It does not take a body mechanic to surmise that the damage and subsequent repair (or lack thereof, initially) to one side of a vehicle, might cause stress on the other. There is one common denominator in the sudden and frightening malfunctions that have occurred to this historically reliable car, and that is Hoffman. Their excuses are pathetic. The staff is rude and unprofessional. When my wife returned for the second time, the service representative she met with asked if she was sure she did not “have PTSD from the accident?” WHO SAYS THAT TO A CLIENT? The suggestion that somehow my wife’s mental state caused her to imagine or hallucinate problems with her vehicle implies the service rep doubted her claim before anyone even looked at the car. Furthermore, if she were suffering from PTSD, it would not be from the initial accident, but from the second instance, when the 3000 pound metal box in which she was careening down the highway began to fall apart piece by piece! At an even more fundamental, human level: insensitive assumptions and generalizations made about PTSD are a dishonor to all of those suffering from PTSD, including the many American veterans we will be celebrating this month. After all that has taken place, I will be forced to take legal action against Hoffman. They have gave me no other option. STAY AWAY!!

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Recommend Dealer
No
Employees Worked With
Bill Larson
1.0
Gloria Throwe
1.0
Other Employees : Joe
September 13, 2018

"Quality not good"

- Ouch

Poor quality work combined with horrible customer service. When I went to show the body shop manager the defects he started to argue with me and deny my observation. He made me extremely dissapointed. Don't use these guys!

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Recommend Dealer
No
Employees Worked With
Ray Bahre
1.0
James Bergstrom
1.0
Angelo DeCarlo
1.0
Bill Larson
1.0
George Orsaris
1.0
Roberto Rodriguez
1.0
Mike Sinni
1.0
Gloria Throwe
1.0
Other Employees : Body shop mgr
September 07, 2018

"FANTASTIC ALL AROUND"

- Welcome88

Unfortunately Audi was stolen and damaged, George and entire staff were awesome! Like brand new when it was returned. George kept constant communication so I was not waiting and wondering what was going on. Would HIGHLY reccomend!

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Recommend Dealer
Yes
Employees Worked With
George Orsaris
July 21, 2017

"Angelo did a great job"

- Whit31

Angelo did a great job keeping me informed and also letting me know what the process would. E from beginning to end. He was very helpful!

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Recommend Dealer
Yes
Employees Worked With
Angelo DeCarlo
5.0
July 14, 2017

"Very satisfied"

- SAUMYA

Excellent quality of repair, car now looks like the accident never happened. It was easy to communicate with Roberto and to receive updates on the repair process.

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Recommend Dealer
Yes
Employees Worked With
Roberto Rodriguez
July 11, 2017

"Quick and efficient "

- TOM_P_RYAN

One never wants to need the body shop! After my accident, I reached out to Bill Larson, the Hoffman Auto Body manager, and he took the ball, and made everything happen quickly, efficiently and pain free. The finished product was perfect, and I was treated like family. Great job done by Bill and his entire staff. Thanks again

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Recommend Dealer
Yes
Employees Worked With
Bill Larson
5.0
July 01, 2017

"Accident Repair - Flawless !!"

- BrianDewhirst

My most recent encounter with a wild-xxx driver resulted in $4500 in repairs. Again, the inflector had no insurance !!. While the Court system handles him, Hoffman did an excellent job repairing the damage perfectly. Quick and Easy - just like I like it. Thanks so much.

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Recommend Dealer
Yes
Employees Worked With
Angelo DeCarlo
5.0
June 16, 2017

"Revised Review"

- Ray B

The manager of the auto body shop, Bill Larson, took control of the ball that was dropped by two of his employees and provided quick service for a repair that was supposed to be completed a few weeks ago. He unexpectedly provided the repair at no cost to me which normally would have cost about $150. I was most appreciative of his generosity.

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Recommend Dealer
Yes
Employees Worked With
Bill Larson
5.0
June 08, 2017

"Car looks brand new"

- Great outcome

The trunk and back panels of my car were recently replaced by Hoffman Auto Body. The turn around time was exceptional, and my friends keep asking me if I bought a new car. I am so pleased with the results. Thank you!!

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Recommend Dealer
Yes
Employees Worked With
Ray Bahre
5.0
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